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    Hebeos UK

Hebeos UK

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Overview

Hebeos UK has a rating of 3.8 stars from 1,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.

  • Quality
    1087

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 60.3%
Positive
94
Neutral
11
Negative
51
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2,168 reviews

27
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How would you rate Hebeos UK?
Top Positive Review

“Beautiful dress”

sue l.
11/15/24

I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress

Date of experience: 11/5/24
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Top Critical Review

“Disappointing”

V T.
9/26/24

Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.

Date of experience: 9/16/24
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Reviews (1,166)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (105) prom dress (88) wedding day (17)
Thumbnail of user prabhan1
GB
1 review
1 helpful vote
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August 6th, 2021
Verified purchase

It seems to be very diffcult to return an item. Poor customer service and would not purchase again

Poor customer service. Received a generic reply and seems like a scam.

Reason I chose this business:

Saw it online

Reason I chose this product:

Appeared to be different that what it turned out to be

Service
Quality

Date of experience: July 7, 2021

Thumbnail of user curbimariek
GB
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Amazing found the dress of my dreams overall satisfied with everything

Reason I chose this business:

Came across it online and was just looking then found the dress of my dreams.

Reason I chose this product:

Beautiful,stunning,stylish,fits perfect.

Quality

Date of experience: December 2, 2023

Thumbnail of user amandan1119
GB
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

Ordered and custom made dress any problems messages where answered

Reason I chose this business:

Trying to find cheaper dress

Reason I chose this product:

Looked nice in photo so fecided to be brave and risk it

Service
Quality

Date of experience: November 30, 2023

Thumbnail of user abig15
GB
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

Even though I was told I would have a tracker I didn't have access to it until I asked, the dress came quite loose and is shiner than the picture

It was alright but a bit more contact would have improved my experience

Reason I chose this business:

Looked like a nice reliable sight with good dresses

Reason I chose this product:

Because I thought it would look nice on me

Service
Quality

Date of experience: June 8, 2021

Thumbnail of user azzimam
Morocco
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Fast dispatch and delivery. Nicely stitched and true to size. The status updates were useful

Reason I chose this business:

Lots of options available and well priced. Quality as per price.

Reason I chose this product:

The dress was beautifully stitched and the design suited my needs.

Quality

Date of experience: July 10, 2023

Thumbnail of user lesleyl125
Canada
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Delivery was slow but do to the weather and though a holiday to be expected.

Reason I chose this business:

Could not find what I was looking for in the place I live and the shoes came up on the web and I had to have them

Reason I chose this product:

Perfect and just what I was looking for with the dress

Quality

Date of experience: April 11, 2023

Thumbnail of user lauras3462
GB
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I Was a-bit hesitant to order. But it ms exactly what I wanted thank you

Quality

Date of experience: April 19, 2023

Thumbnail of user christineh1578
Ireland
2 reviews
0 helpful votes
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January 23rd, 2022
Verified purchase

Good site, loads of dresses, not exactly what we picked but close enough, good value.

Reason I chose this business:

Recommended by a friend

Quality

Date of experience: January 23, 2022

Thumbnail of user rebeccal839
GB
1 review
0 helpful votes
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June 3rd, 2021
Verified purchase

Amazing service through email and the website, lovely dress and material just didn't suit me

Reason I chose this business:

Recommend by a freind

Reason I chose this product:

Because they where a decent price and looked stunning

Quality

Date of experience: June 3, 2021

Thumbnail of user rebekaha39
GB
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

Easy to order and it is a Beautiful dress when it arrived. Better than expected

Reason I chose this business:

Read reviews

Quality

Date of experience: September 27, 2021

Thumbnail of user uroojf1
GB
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

I love the customer service I bought 3 dresses of this website all are superb

Reason I chose this business:

Coz of the customer service

Reason I chose this product:

Stiching is awesome

Quality

Date of experience: August 26, 2022

Thumbnail of user joseg1469
Canada
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Perfect! The dress is a little bit too long but it fit perfect on me!

Quality

Date of experience: March 30, 2023

Thumbnail of user vickya72
GB
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Always there to answer any questions you may have! They responded quickly to my emails.

Reason I chose this business:

Based on the reviews, the dresses are wood quality for a fair price.

Quality

Date of experience: June 22, 2022

Thumbnail of user mandip13
GB
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

I am having g trouble trying to return the item I can't find clear instructions

Reason I chose this business:

Dresses look good

Reason I chose this product:

Wedding dress but I dont like the fit

Quality

Date of experience: July 20, 2021

Thumbnail of user kimg1070
GB
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Quick easy and stress free way to buy my wedding dress. I am so excited to see it when it arrives

Service
Quality

Date of experience: March 29, 2023

Thumbnail of user sarahc1832
GB
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

I ordered 2 dresses and one fits perfect but the other one is too small. I need to return it please

Reason I chose this business:

Because I love the dresses

Reason I chose this product:

Because they are not off the high street

Quality

Date of experience: November 20, 2021

Thumbnail of user katieb946
GB
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Good service nice customer relations dress is perfect as I got customised

Reason I chose this business:

Nice dresses

Reason I chose this product:

Suits my style

Service
Quality

Date of experience: November 13, 2023

Thumbnail of user iann172
GB
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Very good description and easy to find sizes and to order

Reason I chose this business:

Just browsing

Quality

Date of experience: November 11, 2023

Thumbnail of user ireneh308
GB
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Dress took a long time to get here. It was far too small. Could not zip it up. Returning it.

Service
Quality

Date of experience: August 14, 2023

Thumbnail of user gemmas101
GB
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Zip was difficult to move and broke so not happy but need the dress so having to get it fixed

Reason I chose this business:

Only dress I could find I liked

Quality

Date of experience: July 8, 2023

Thumbnail of user vanessal453
GB
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Customer service was good But delivery was slow an quality of dress not great

So far its been by email an quick to answer

Reason I chose this business:

Liked look of dress in advert

Service
Quality

Date of experience: August 2, 2023

Thumbnail of user shannona425
GB
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

The dress I ordered was amazing perfect size can't wait to wear it on my wedding

Reason I chose this business:

Dress looked gorgeous

Reason I chose this product:

The dress looked beautiful

Quality

Date of experience: November 6, 2023

Thumbnail of user jodyc135
GB
1 review
0 helpful votes
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May 29th, 2021
Verified purchase
• Updated review

Exactly what i was looking for and the most beautiful details and excellent quality

Reason I chose this business:

Recommendation from a friend

Reason I chose this product:

It was exactly the style I was looking for

Quality

Date of experience: May 29, 2021

Exactly what i was looking for
May 9th, 2021
Verified site experience
• Previous review

Date of experience: May 9, 2021

Thumbnail of user fionao24
GB
1 review
0 helpful votes
  • Send Message
June 7th, 2021
Verified purchase

Excellent service, easy to track and trace and beautiful dress my daughter lived it

Quality

Date of experience: June 7, 2021

Thumbnail of user jodiet61
GB
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

Parcel didn't arrive, all my emails in regards to the parcel have been ignored.

Ignored all of my emails

Reason I chose this business:

I wouldn’t choose them again.

Service
Quality

Date of experience: May 10, 2023

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From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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