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    Hebeos UK

Hebeos UK

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Overview

Hebeos UK has a rating of 3.8 stars from 1,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.

  • Quality
    1087

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Positive reviews (last 12 months): 60.3%
Positive
94
Neutral
11
Negative
51
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2,167 reviews

27
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How would you rate Hebeos UK?
Top Positive Review

“Beautiful dress”

sue l.
11/15/24

I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress

Date of experience: 11/5/24
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Top Critical Review

“Disappointing”

V T.
9/26/24

Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.

Date of experience: 9/16/24
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Reviews (1,166)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (105) prom dress (88) wedding day (17)
Thumbnail of user peterh2318
GB
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Everything was easy and on time fits just right looks great good quality

Reason I chose this product:

I needed a good looking wedding dress with not much time restrictions

Quality

Date of experience: August 6, 2023

Thumbnail of user dorothyc1122
GB
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

I have returned the dresses and am still waiting to hear from you regarding my refund

Always automatically system even when I asked for return label. I have spent £300on these dresses
And am left not knowing what to do.

Reason I chose this business:

It seems good and trusted at the time.
However both dresses arrived but didn't fit also one with the wrong colour.
I have paid £29.for the return. I am 65 year old and am very keen to have trust you.

Reason I chose this product:

I wanted them for special event.

Service
Quality

Date of experience: August 1, 2023

Thumbnail of user joannac239
GB
1 review
0 helpful votes
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June 6th, 2022
Verified purchase
• Updated review

Shipping very overpriced, but dress fitted very nicely

Reason I chose this business:

My daughter liked the dress on Google search

Quality

Date of experience: June 6, 2022

Shipping very overpriced
June 16th, 2022
Verified site experience
• Previous review
Reason I chose this business:

My daughter liked the dress on Google search

Date of experience: May 17, 2022

Thumbnail of user kellym1365
GB
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Exactly what hits describe great material great colour

Quality

Date of experience: August 14, 2021

Thumbnail of user sarahg1009
GB
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

Happy with the service received. Dress arrived and my daughter is very happy with the dress.

Quality

Date of experience: April 19, 2021

Thumbnail of user kristinet44
GB
1 review
0 helpful votes
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May 22nd, 2021
Verified purchase

Expensive delivery. As more I a bag as more expensive. Also I don't like return police

Reason I chose this business:

Because of alteration by size

Service
Quality

Date of experience: April 22, 2021

Thumbnail of user hannaha378
GB
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Genuine product, good quality material. Delivered according to the dates on web

Reason I chose this business:

Excellent products

Reason I chose this product:

Has beautiful dresses

Quality

Date of experience: July 24, 2023

Thumbnail of user chantellep15
GB
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

Was very disappointed with the Item with the Quality of the dress

Waiting for a reply

Reason I chose this business:

Because the dress looked amazing and beautiful

Reason I chose this product:

It was for my granddaughter holly communion so was really disappointed it didn’t look like photo and it as a blue mark on it and looks a bit Dirty

Service
Quality

Date of experience: March 24, 2022

Thumbnail of user lisaw3310
GB
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

Kept up to date would definitely shop again great experience

Reason I chose this business:

For the beautiful dress

Quality

Date of experience: July 28, 2023

Thumbnail of user michellew1746
Switzerland
1 review
0 helpful votes
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November 29th, 2021
Verified purchase

The way the dress was wrapped was horrible. The way of wrapping was unprofessional.

Reason I chose this business:

Dress looked elegant on website

Reason I chose this product:

Dress looked elegant on website

Quality

Date of experience: November 29, 2021

Thumbnail of user michelles3683
Canada
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

The dress is perfect, the size is perfect too and it's very beautiful

Reason I chose this business:

By searching in Google

Reason I chose this product:

I already bought a dress before and was excellent

Quality

Date of experience: November 21, 2022

Thumbnail of user leanneb167
GB
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

The whole wedding dress experience was really good highly recommend

Reason I chose this business:

Recommended

Reason I chose this product:

Looked amazing

Quality

Date of experience: July 18, 2023

Thumbnail of user elizabetht1137
GB
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

The item is too small. The item on the website is different when it came

Reason I chose this business:

I wanted nice dress to buy

Reason I chose this product:

Dress for baptism

Quality

Date of experience: November 11, 2021

Thumbnail of user caitlinh153
GB
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Good service, effective customer support got back to be quickly

Quick and effective

Service
Quality

Date of experience: July 21, 2023

Thumbnail of user carrieannel
GB
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

The pictures didn't do the dress any justice lovely dress

Reason I chose this business:

I bought my wedding dress from here and loved it

Reason I chose this product:

My daughter picked it for her prom

Quality

Date of experience: April 19, 2021

Thumbnail of user rebeccam2260
GB
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Very easy to order and despatched and delivered very quickly

Reason I chose this business:

Very lovely dresses and a good fit

Reason I chose this product:

Price was very good and product beautiful.

Quality

Date of experience: September 1, 2022

Thumbnail of user leihp1
GB
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

Communication and delivery were straightforward and reliable.

Reason I chose this business:

Prom dresses are ridiculously expensive, this was a cost effective alternative to off thhe peg shops.

Reason I chose this product:

Daughter wanted the perfect prom dress

Quality

Date of experience: June 2, 2023

Thumbnail of user mayaz23
GB
1 review
0 helpful votes
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June 21st, 2023
Verified purchase
• Updated review

Dress is really pretty for the price, good quality and got it tailored perfectly

Reason I chose this business:

It’s cheap and authentic

Quality

Date of experience: June 21, 2023

Yh it was ok
July 1st, 2023
Verified site experience
• Previous review

Date of experience: June 1, 2023

Thumbnail of user cynthiaf1358
Canada
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Fast, great quality and fair pricing
Very happy about my order

Quality

Date of experience: July 9, 2023

Thumbnail of user mariac3290
GB
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

It was a good experience quick delivery and on time.

Good

Reason I chose this business:

I did bought my wedding dress in the past from them and i loved it

Service
Quality

Date of experience: July 11, 2023

Thumbnail of user lisap2935
GB
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Bad experience bad customer service,
Bad outcome very disappointing

Bad took to long to get in touch and didn’t get the outcome I expected

Reason I chose this business:

Because the dresses looked gorgeous

Reason I chose this product:

My daughter fell in love with the dress,

Service
Quality

Date of experience: April 20, 2023

Thumbnail of user jacquelinec986
GB
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

Ordered 2 bridesmaid dresses not arrived contacted customer services only to be ignored.

Ignored

Reason I chose this business:

Heard good things...proven wrong

Reason I chose this product:

Liked the look of the unique dresses

Service
Quality

Date of experience: June 23, 2023

Thumbnail of user mariak1257
GB
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

Smooth from start to finish no problem with delivery and quality perfect

Reason I chose this business:

Advertising

Reason I chose this product:

Stunning dress

Quality

Date of experience: June 24, 2023

Thumbnail of user lisas5327
GB
1 review
0 helpful votes
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June 25th, 2023
Verified purchase

Easy from picking the colour to customising my size it fits perfect

Reason I chose this business:

Outstanding dresses for bridesmaids

Quality

Date of experience: June 25, 2023

Thumbnail of user angelad1773
GB
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Good experience. Delivered on time as promised. Right colour

Reason I chose this business:

I saw in the internet they have beautiful dresses and decided to try them out

Reason I chose this product:

It appeared pretty on the internet

Quality

Date of experience: June 22, 2023

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From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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