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    Hebeos UK

Hebeos UK

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Overview

Hebeos UK has a rating of 3.8 stars from 1,165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.

  • Quality
    1086

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Positive reviews (last 12 months): 60.9%
Positive
95
Neutral
11
Negative
50
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2,166 reviews

27
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How would you rate Hebeos UK?
Top Positive Review

“Beautiful dress”

sue l.
11/15/24

I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress

Date of experience: 11/5/24
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Top Critical Review

“Disappointing”

V T.
9/26/24

Unfortunately, the photos on the website don't always match the product. This meant disappointment and concern regarding the look and feel of the dress. I also find returning the item is rather more difficult than I would have expected, when buying online.

Date of experience: 9/16/24
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Reviews (1,165)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (105) prom dress (88) wedding day (17)
Thumbnail of user kerryd212
Spain
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

It was really easy to order and were delivered super fast

Reason I chose this business:

Because the dresses were beautiful and really cheap

Quality

Date of experience: March 31, 2023

Thumbnail of user melissah2219
GB
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Great can't fault it. Dress looked like picture in real life and arrived before delivery date

Reason I chose this business:

Great choice and reasonable price

Reason I chose this product:

Prom dress for my daughter

Quality

Date of experience: March 31, 2023

Thumbnail of user janineh52
GB
1 review
1 helpful vote
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June 4th, 2020
Verified purchase

Good material beautiful colour also fits true to size

Reason I chose this business:

Saw on facebook

Reason I chose this product:

Liked the website especially being able to see reviews

Value
Shipping
Quality

Date of experience: June 4, 2020

Thumbnail of user samanthar426
GB
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Filled in returns forms multiple times just for them to send an email asking me.to do it again

Bad.

Reason I chose this business:

Dresses looked nice in the pictures

Reason I chose this product:

It looked nice but not when it turned up

Service
Quality

Date of experience: July 2, 2021

Thumbnail of user adeleb145
GB
1 review
0 helpful votes
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July 1st, 2021
Verified purchase
• Updated review

Very fast can't wait to see my daughters prom dress

Reason I chose this business:

Beautiful dresses in my daughters size

Reason I chose this product:

You can alter the sizing to fit your body size, amazing work, perfect for my childs prom.

Quality

Date of experience: July 1, 2021

Very fast can't wait to see my daughters prom dress
June 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Beautiful dresses in my daughters size

Date of experience: June 11, 2021

Thumbnail of user jackiem659
GB
1 review
0 helpful votes
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October 1st, 2022
Verified purchase
• Updated review

Very rough feeling dress, whilst it was cheaper than most places, the quality is horrendous

Reason I chose this product:

Loved the style of dress on me

Quality

Date of experience: September 1, 2022

Great perfect
August 8th, 2022
Verified site experience
• Previous review

Date of experience: August 8, 2022

Thumbnail of user bernadetter69
GB
1 review
0 helpful votes
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June 30th, 2021
Verified purchase
• Updated review

So clear to find what I wanted. Can't wait for delivery. Thank you.

I was concerned about the size by I was reassured that the size I had ordered was the correct one and Hebeos were spot on. It fits my perfectly.

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

Loved it when I saw it on your web site. It was exactly what I was looking for. Thank you so much. Cant wait to order from you again and recommend to my friends and family.

Service
Quality

Date of experience: June 30, 2021

So clear to find what I wanted
June 9th, 2021
Verified site experience
• Previous review

So clear to find what I wanted. Can't wait for delivery. Thank you.

Reason I chose this business:

Recommended by a friend

Date of experience: June 9, 2021

Thumbnail of user susanm5305
GB
1 review
0 helpful votes
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June 25th, 2023
Verified purchase

A bit disappointed in material, but will be OK for prom.

Reason I chose this business:

UK delivery.

Reason I chose this product:

Liked style of the dress.

Quality

Date of experience: May 26, 2023

Thumbnail of user christinel1698
Canada
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Swatch arrived in a timely fashion. Material and colour was great.

Quality

Date of experience: May 25, 2023

Thumbnail of user mariah1555
GB
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Perfect dress sizing out so has to be altered.
I misunderstood the returns policy

Reason I chose this business:

Fantastic dress for a brilliant price

Service
Quality

Date of experience: August 4, 2022

Thumbnail of user dorotac3
GB
1 review
0 helpful votes
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February 9th, 2022
Verified purchase

Thank you for my dress it's brilliant I have to wait about 3 weeks but after it everything perfect

Reason I chose this business:

Nice dresses

Quality

Date of experience: February 9, 2022

Thumbnail of user nicolah76
GB
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

Quick response from the team. Dress is beautiful and well made

Didn't receive any information on item shipping, emailed customer service and got a fast response. Issue resolved quickly

Reason I chose this business:

Great price for the dresses and good reviews

Reason I chose this product:

Beautiful lace back on the gown

Service
Quality

Date of experience: April 20, 2021

Thumbnail of user jessicap1849
GB
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Very satisfied with overall product and experience.

Overall satisfied, prompt response I received back.

Reason I chose this business:

Good affordable prices. Also good selection of dresses.

Reason I chose this product:

The wedding dress was everything I was looking for.

Service
Quality

Date of experience: December 5, 2022

Thumbnail of user sheenal41
Ireland
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

Great experience and website product arrived early

Reason I chose this business:

Found website

Quality

Date of experience: June 13, 2022

Thumbnail of user lesleyb158
GB
2 reviews
0 helpful votes
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June 13th, 2022
Verified purchase

Quick easy and professional delivered early fantastic dress.

Reason I chose this business:

Recommended

Quality

Date of experience: June 13, 2022

Thumbnail of user unknownp28
GB
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Awful dress received, bad customer service. Scammers

Terrible and slow.

Reason I chose this business:

Thought they were good but they weren’t.

Reason I chose this product:

Thought they were good quality

Service
Quality

Date of experience: April 23, 2022

Thumbnail of user irinac44
GB
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Beautiful dress and material exactly like in picture

Quality

Date of experience: May 31, 2023

Thumbnail of user shonak5
GB
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Lovely dress but to small not as measured having problems getting reply

Reason I chose this business:

Have bought before

Service
Quality

Date of experience: July 16, 2022

Thumbnail of user natashas441
GB
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Quite smooth apart from some issues with the dress

Reason I chose this business:

I had previously ordered an outfit back in 2019 from you and was very impressed

Reason I chose this product:

Me and my mum likes the styles

Date of experience: May 30, 2023

Thumbnail of user elijae
GB
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

Perfect customized dress. Absolutely love it, can't wait my wedding day.

Reason I chose this business:

Prices are amazing. Quality is also good. Thanks Hebeos.

Quality

Date of experience: July 2, 2022

Thumbnail of user vp93
GB
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Overall good………………………………………………………………………………………………….

Quality

Date of experience: July 2, 2022

Thumbnail of user haleyr111
GB
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Positive experience overall. Dress arrived a week earlier than expected.

I received a generic response to my first query that wasn't relevant to my question. The 2nd reply i received was still vague.

Reason I chose this business:

Recommendation from a friend.

Reason I chose this product:

Prom dress.

Service
Quality

Date of experience: May 30, 2023

Thumbnail of user donnam3169
GB
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

The dress is lovely, took wee bit longer to get here but it's really worth waiting for

Reason I chose this business:

Liked the dress

Reason I chose this product:

Special birthday party! And i am sure it will stand out!

Quality

Date of experience: August 30, 2022

Thumbnail of user katej138
GB
1 review
0 helpful votes
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July 3rd, 2021
Verified purchase
• Updated review

Easy to order and a lovely well fitting dress! Thank you

Reason I chose this business:

My daughter wants the dress for a school event

Reason I chose this product:

My daughter likes the style

Quality

Date of experience: July 3, 2021

Website is easy not order from
June 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

My daughter wants the dress for a school event

Date of experience: June 13, 2021

Thumbnail of user marieb1100
GB
1 review
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase

Delivery was as stated but unfortunately the dress is not suitable.

Awaiting in a product return form.

Reason I chose this business:

I read the reviews of Hebeos & was impressed.

Service
Quality

Date of experience: April 5, 2023

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From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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