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Hebeos UK has a rating of 3.5 stars from 1,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.
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2,168 reviews
I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.
Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.
Bought this dress for my sister.
Lovely design, good quality, and the details were stunning. Now waiting for my sister to try it on to fully update about the fitting.
I wasn't sure about the site but then looked at videos on youtube and tiktok for real reviews. And decided to trust!
Affordable and stunning dresses.
My sister's choice
Date of experience: June 5, 2023
Dress is very nice but it cost me 1500$ to get it ajusted so would of been better off to buy in a store but the dress is beautiful and fit me pretty well. (Only ajusted the length and tightened the body). The dress is pretty puffy and material is nice but the meche they put was far from being my skin color so i will get it removed. Here is a pic of the dress at the fitting appointment before the modifications.
Date of experience: June 19, 2023
Great dress and quality,lots of choice and fast response time.
Date of experience: July 21, 2024
Easy and lots of choice, I had 2 dresses custom made and they fit perfectly, the quality of the dresses are far superior to the dresses I had looked at in other stores, I'm over the moon with them and would highly recommend the site.
I've previously ordered dresses and the quality is excellent and well made
Date of experience: June 6, 2023
Do not order from this site very bad customer service. Wedding dress quality is horrible. When I get a wedding dress it was too big to me and cut my neck. I asked full refund and they didn't bring my money.
* Hebeos UK attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2020
My dress arrived but unfortunately it's to small and to long I am a size 18 and have bought from catalogues before and always fit I took photos and sent them but nothing has been done all I want is the address to send it back and get a refund if you look at the reviews I am not the only one
Useless all I want is the address to send it back and get a refund I don't want another dress
Advertised on iPad but foolishly ordered one
Bought the dress for my daughter's wedding and chose the blue to go with her colour scheme
Date of experience: September 9, 2023
The color of the dress didn't match the website and it had a defect on the neckline. On top of that the quality over all wasn't worth the price I paid for the dress. On top of that the costumer service team made it really hard to get a refund, I had to exchange 8/9 emails with them to get the return address because in the beginning they only wanted to offer me 10%
I wanted a refund and they made it super hard to get one . Had to exchange 8/9 emails with them in total . A waste of my time
I liked the design of the dress
I liked the design of the dress
Date of experience: May 21, 2023
No issues whatsoever… communication all the way … item arrived ahead of time and is beautifully made
I took a chance. I had no idea if was going to pay off
It looked lovely
Date of experience: June 12, 2024
I was very dubious ordering on line but I'm glad I did and not disappointed. The material is lovely and soft and makes you feel special.
Looked around for a while and checked out the reviews on Hebeos, and because of the price. Good value for money.
I chose my dress for my wedding.
Date of experience: June 4, 2024
Hebeos is the worst company I have ever come across! Their size guide is far from accurate and they don't offer free returns! Absolutely terrible customer service, avoid them at all times!
Products used:
None
Date of experience: November 7, 2023
Dress arrived unsuitable. Return was to address in China and one month later no sign of refund. Advised that they have an issue with their payment system and so cannot process refunds.
Initially said they did not accept returns (when they did). Had to post return to China! Then confirmed refund had been processed, and now 3 weeks later they are saying that they cannot process refund.
Website. I did not realise it was in China, return was £24 postage.
Looked nice on website.
Date of experience: April 25, 2023
Stumbled across this site by chance while looking for flower girl dress. Such a good choice of dresses ended up buying bridesmaid dress too. Lovely items delivered safely packaged. Thank you
Date of experience: May 16, 2023
Ordering online was easy, but I only received order confirmation email. No other emails on dispatch ect
Dress arrived rolled up in a ball so very crinkled.
Ordered uk 10 size, dress is too big and extremely long so will have to pay someone to alter the measurements.
Only place with the item we wanted
Pretty looking dress
Date of experience: May 27, 2021
Easy to order. Measurements are exact for my dress. Delivery time was as they predicted. Very happy and satisfied with my experience throughout. Highly recommend.
Friend recommended.
Stylish dress and great price.
Date of experience: March 29, 2023
Beautiful dress however despite measuring my daughter and checking it against their standard sizes it's 5 inches too small across the back and wont do up.
Dress looked beautiful
Date of experience: March 6, 2023
Order takes time to arrive, but not outside of the date they originally state, and you're kept up to date at all times with friendly, polite emails.
Nothing was too much trouble
Asked about size & tailoring. Had a quick helpful response
Saw the dress online & fell in love with it
For my wedding it would look so elegant
Date of experience: April 19, 2023
I am very please the way my order was handed. Perfect size good material and main this is delivered to my daughter in Canada. Even that is before expected dated as she needs on her birth day present and She got it with happy smile. Thanks
Heard good reputation from friends
My daughter likes the patient and to put on on her birthday
Date of experience: July 29, 2021
We chose the custom size dress and entered all of our measurements which was straight forward and easy to follow on the website.
Dress arrived today and is beautiful. Fits perfect, just a bit longer than my daughter wants so will get it taken up slightly.
No hassle and tracked order with no problems. Took 3 weeks to arrive :)
Recommended by a friend
Daughter was looking for a black prom dress and found exactly the style she wanted.
Date of experience: June 7, 2021
Very good service. Dress came much quicker than expected. It fitted beautifully only a tiny bit too long but otherwise extremely happy with the whole experience. We were very nervous ordering online but would definitely do it again.
Reviews were good and we liked the dresses.
My daughter chose it, was just what she was looking for.
Date of experience: June 13, 2021
Excellent choice of dresses for proms, weddings etc. Took my daughter's measurements as per their instructions and ordered her prom dress using them. Dress came quickly and fits her perfectly just needs a bit taking off the length
Date of experience: June 16, 2021
My daughter looks beautiful in the prom dress that was a style she particularly liked- slightly dramatic and not found elsewhere. £136 with P&P. Perfect fit. Slightly lower quality than I was expecting and packed into quite a small bag causing lots of creases
Friend recommendations
Dramatic style. More affordable than prom dress shops
Date of experience: June 24, 2021
Great quality fabric the only problem is made to measure but it doesn't fit my sister we can't do up the zip maybe future orders you have to allow an inch or two especially round the bust
Liked the style
Looking for bridesmaid dresses looked great in the video.
Date of experience: October 20, 2023
My daughter ordered her prom dress. When it arrived it looked as though I had stitched it together. The workmanship was terrible with double stitching, loose threads and runs in the very poor material. She emailed them straight away and sent photos of the faults. She was asked to take the dress to a local seamstress. She emailed over and over explaining the dress could not be repaired. I now have over 20 emails of utter nonsense from this company offering us £11.13 refund for a dress that can not be worn and cost over £130! I still email every day asking for the contact details of a manager, who I am told is too busy to deal with me. That doesn't surprise me given the amount of complaints they must receive! Please Do Not Order anything from this company or you will be extremely disappointed!
Date of experience: April 27, 2019
My dress came in good time! Fits perfect and looks beautiful so happy with it!
Wanted a dress that looks beautiful with a smaller cost
Because the reviews were good!
Date of experience: July 17, 2024
I selected premium delivery which was 4-10 working days. I had to chase on 2 occasions for updates. It finally arrived but 24 hours late for my daughters prom. A very disappointed 16 year old in our house. The dress itself was gorgeous which made her even more depressed that she wasnt able to wear it to her prom. :(
I got a response but it didnt really answer my questions
Great selection
It looked different to the average prom dress and choice of colours was amazing
Date of experience: May 9, 2022
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!
