Hebeos UK has a rating of 3.5 stars from 1,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.
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I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.
Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.
I explained that I have a very small frame so sent additional sizes for Shoulders arms etc, they acknowledged but then ignored, the dress is way too big on the shoulders and looks ridiculous
No reply
Dresses look beautiful
Liked the style and that you could custom size
Date of experience: April 19, 2023
Extremely satisfied. Order arrived today nicely package and the dress looks absolutely beautiful on me. The sizing is correct and everything is exactly what in expected very please with my wedding dress. I will leave them a five star
Bcos i browse the website for a bit before making an order just to be sure. I took the risk and it paid off.
Bcos i like the style of the dress and for the prize it’s within budget for me.
Date of experience: July 12, 2021
My wife ordered a dress and hand bag and some other stuff, all got held up at local customs, after a month still no dress never made it on time for the wedding, you cant contact them as only email and chats and you will get no where, what they dont tell people is they are sending you items from china so avoid them at all costs! It cost us £130 all wasted for nothing
Date of experience: July 11, 2018
Really well organised and simple instructions. I only struggled a bit to find the sizing guides etc and make sense of it translating to dress size etc, hence 4 star rather than 5.
Date of experience: May 23, 2023
Great service, kept up to date on progress, quick delivery, would highly recommend 👌
The dresses looked amazing on there website
Loved the style of the dress
Date of experience: July 16, 2024
Easy to order. Waited a little while for dress but that was to be expected, dress arrived 1 week after expected delivery date. Customer service and quick response to queries were great. Quality of material really nice x
Quick response
Hughe selection of dresses at really good prices.
Was hard to choose a dress as there was so many, but this dress was perfect for my occasion
Date of experience: June 10, 2021
Perfect quality and looks exactly like the image! Was worried shopping from this website because i didn't know if it was trustworthy but i'm glad i did now because it's beautiful and come in time for prom :)
emailed a couple times but only got an answer the first time i emailed but that happened to be very helpful so i’m not that worried about the other times
Saw dresses on there that i hadn’t seen on any other prom sites, they were all unique and beautiful
It stood out and had a unique colouring and style
Date of experience: June 14, 2021
The quality in white is shocking it looks like a dingy off white I'm not happy at all… ivory would look better
Recommended
Recommended
Date of experience: May 14, 2024
Received my order for my Grand-daughters prom the dress came wrapped like it was a rag all creased and the bra was not in its package just fell out on the floor. The dress is lovely but would say that it is two -three sizes too small even though I measured and the measurements do not correspond with what I ordered. I wish to get a refund and money for me to send this dress back asap been waiting over two weeks for a reply to my complaint already and now need to go and get her another dress.
Rubbish still waiting for this complaint to be resolved
Was told to check the site out by a friend but would would now not recommend it at all as customer service is rubbish and Hebeos is not in the Uk so false advertising.
What my Grand-daughter wanted
Date of experience: May 9, 2021
If I could give zero stars, I would!
I received my wedding dress I had MADE TO SIZE by you, and after fitting it, I was in tears and didn't sleep all night!
It is way, way too big, the body not fitted, just straight and bulky, everything is gaping, the lace is awful, and it doesn't look like the example picture on your website at all!
The neckline is much smaller, the chest is massive due to thick pads The buttons are all over, different shapes, some are dented. The lace used around the neckline and arms is horrible and nothing like the example!
The tiny sleeves in the example picture are inset sleeves and not just cut to the shoulder part, like they've done. It was nothing the dress I ordered, it doesn't even look like the dress on the picture from their website
First they said it was me who'd given the wrong measurements. But as I had the measurements taken by a professional seamstress, that wasn't the problem. Then they offered me a 15% refund and advised me to go to a local tailor to have it adjusted, which I rejected.
Following they offered me a 30% refund or a 70% discount voucher for my next purchase. Like I'm ever going to buy from them again….NO WAY!
Just realise, if you are considering ordering from HEBEOS….they don't make, what they show on their website, you won't get what you order, the customer service is appalling and in the end it will cost you more money than you would have spent buying something from a proper shop.
Date of experience: April 8, 2024
No after sales service, battling to return all items as the dress doesn't suit me and I just get no reply on my emails and feel like I am being ripped off.
No after sales service, still battling since 20/4 to return the dress and bra as the dress does not suit me. Had one response and then nothing after that.
Found on the internet and based on reviews thought it was a reputable company.
Based on reviews seen
Date of experience: May 2, 2023
Ladies, if you are buying a dress please do not order from this website. I have ordered my daughter's prom dress without being customized size 14. The dress did not suit her body so i ask for a refund and now I am in dispute with this company, just for my refund, and the packaging is a horrible as I would expect for such an expensive dress it came in a torn small bag.
Very sad as it should have been my daughter special day :(
Date of experience: May 30, 2022
We ordered the lovely sky blue lace tulle dress to be customized a couple of weeks ago. It arrived today and it fits like a glove! We are delighted with it. Great quality! We would definitely order dresses from here again.
One of my daughter’s friends wore a Hebeos dress for her prom last year and we asked her where she purchased it from.
We just love how pretty the dress is!
Date of experience: November 22, 2021
I want my money back. I did order a dress. When its came and I try on I was disappointed. Bra pads been in all over the places but not where they should be and a dress had a tail on back. They told me that can refund only 10% of original prices and I need to go to tailor to fix it. I wish read other opinions early. I lost 130 pounds.
Date of experience: August 3, 2019
I did not recieve my dress but the company insisted that the 1 dress I ordered was.delivered by 2 company Fedx and 17.Track on the same day at the same time. I have asked for a.refund 3x and have been offered by email 70% off if I want to order the dress again. Will never shop with Heboes again and strongly advise everyone do the same to avoid disappointment and loosing money
Very impersonal, a few emails just gave me details no Dear or Sincerely
Via inter net search
Going to a wedding
Date of experience: April 6, 2023
The whole ordering process was smooth and the dress was delivered quickly within the time frame. When I opened the package, however, the dress looked nothing like the advertised photo. Highly disappointing because I was IN LOVE with the dress in the photo and it would've been THE wedding dress for me.
Affordable prices, quick delivery
The photo was exactly what I was looking for -- but the actual product was nothing like it.
Date of experience: December 20, 2023
For the shipping of the item it come within a really good timescale I was informed when the package was on its way and an estimated delivery time. As for the item bought I absolutely love it the only thing I can pick out that I am a little disappointed in is that some of the cotton detail has become loose so will have to tidy this up myself.
Found it on the Internet and loved the dress.
Date of experience: June 25, 2021
I was a bit on the fence about ordering my wedding dress online and have never heard of this site before but the ladies are always super pleasant and happy to help you. My dress arrived and fits perfect and looks amazing! Everything Iv wanted and more
Read some of the reviews and there was a lot of positive feedback. Plus the only place that had the dress I fell in love with.
The only dress I fell in love with and I’m so happy that I found it and ordered just in time for our wedding
Date of experience: September 19, 2021
Absolutely shocking company to purchase from!
For one, customer service is abysmal and incompetent. I was promised via email when purchasing a dress that a refund was guaranteed if the dress did not fit, although when I enquired about a refund as the dress's sizing was completely wrong they refused. After emailing on numerous occasions regarding refunds, they failed to compromise and offered me a refund of £40 for a £200+ purchase. This website is horrendous! DO NOT fall for this.
Date of experience: August 2, 2019
I've had an amazing experience definitely ordering from here again the material and the design of my dress is perfect all the way through down to the seems, very beautiful dress I am more than pleased with my purchase
I chose Hebeos because I was referred by a friend
I needed a dress for prom and found this website with a variety of gorgeous dresses
Date of experience: August 6, 2022
Not bad although live chat was never available
No confirmation of delivery that the package was dispatched or on route for delivery no signature. But once I received the dress it was very nice! I'll post a picture soon!
Seems like good reviews
And realistic pictures
Saw the dress on utube and loved it
Date of experience: June 16, 2021
Seems like good reviews
Date of experience: May 27, 2021
Poor quality of product andthe size does not correspond to the given dimensions. Also, very bad customer service. Try to contact them to arrange the return couple of days with No response.
Date of experience: March 30, 2024
I ordered a wedding dress and it was not at all like the picture extremely disappointed. I
Do not recommend anyone to buy dresses from hebeos. Package came damaged and dress torn. To spend so much and then end up with such a dress is any brides worst nightmare.
I had had a positive experience getting dress from ASOS UK I was hoping Hebeos UK would be the same but it’s far from that
For my wedding and now I don’t know what I’m going to dress since this dress is such a disappointment
Date of experience: June 26, 2021
Really easy ordering process but not happy with the netting around the neck line as you cannot see this in the photos when purchasing which I'm not to impressed by.
Just dissatisfied
The ratings were good as was a friend that brought her wedding dress through yourselves
Pictures looks stunning
Date of experience: January 28, 2023
Date of experience: January 8, 2023
Service was good and I received the dress quicker than expected (I'd asked for this due to me needing it for a wedding and it arrived in plenty of time)
Just came up in a google search and I liked the look of their dresses
Because it looked a lovely dress and I loved the colour
Date of experience: August 29, 2023
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