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    Hebeos UK

Hebeos UK

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Overview

Hebeos UK has a rating of 3.5 stars from 1,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.

  • Quality
    1089

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Positive reviews (last 12 months): 60%
Positive
93
Neutral
11
Negative
51
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2,168 reviews

27
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How would you rate Hebeos UK?
Top Positive Review

“Definitely above expectations”

Kelly B.
12/24/24

I was a bit worried as the wedding was due a month after the arrival of the dress, but I had nothing to worry about, the dress was perfect, no need to make changes to it.

Date of experience: 12/14/24
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Top Critical Review

“Sizing is completely inaccurate”

Jessica L.
11/27/24

Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.

Date of experience: 11/17/24
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Reviews (1,168)

Rating

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Reviews that mention popular keywords

customer service (105) prom dress (88) wedding day (17)
Thumbnail of user mandyt121
GB
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

I explained that I have a very small frame so sent additional sizes for Shoulders arms etc, they acknowledged but then ignored, the dress is way too big on the shoulders and looks ridiculous

No reply

Reason I chose this business:

Dresses look beautiful

Reason I chose this product:

Liked the style and that you could custom size

Service
Quality

Date of experience: April 19, 2023

Thumbnail of user amieh34
GB
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

Extremely satisfied. Order arrived today nicely package and the dress looks absolutely beautiful on me. The sizing is correct and everything is exactly what in expected very please with my wedding dress. I will leave them a five star

Reason I chose this business:

Bcos i browse the website for a bit before making an order just to be sure. I took the risk and it paid off.

Reason I chose this product:

Bcos i like the style of the dress and for the prize it’s within budget for me.

Quality

Date of experience: July 12, 2021

Thumbnail of user hevink
GB
1 review
0 helpful votes
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July 11th, 2018

My wife ordered a dress and hand bag and some other stuff, all got held up at local customs, after a month still no dress never made it on time for the wedding, you cant contact them as only email and chats and you will get no where, what they dont tell people is they are sending you items from china so avoid them at all costs! It cost us £130 all wasted for nothing

Date of experience: July 11, 2018

Thumbnail of user fayep78
GB
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Really well organised and simple instructions. I only struggled a bit to find the sizing guides etc and make sense of it translating to dress size etc, hence 4 star rather than 5.

Quality

Date of experience: May 23, 2023

Thumbnail of user karens5631
GB
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Great service, kept up to date on progress, quick delivery, would highly recommend 👌

Reason I chose this business:

The dresses looked amazing on there website

Reason I chose this product:

Loved the style of the dress

Quality

Date of experience: July 16, 2024

Thumbnail of user anniej87
GB
1 review
0 helpful votes
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June 10th, 2021
Verified purchase

Easy to order. Waited a little while for dress but that was to be expected, dress arrived 1 week after expected delivery date. Customer service and quick response to queries were great. Quality of material really nice x

Quick response

Reason I chose this business:

Hughe selection of dresses at really good prices.

Reason I chose this product:

Was hard to choose a dress as there was so many, but this dress was perfect for my occasion

Service
Quality

Date of experience: June 10, 2021

Thumbnail of user mollym258
GB
1 review
0 helpful votes
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June 14th, 2021
Verified purchase

Perfect quality and looks exactly like the image! Was worried shopping from this website because i didn't know if it was trustworthy but i'm glad i did now because it's beautiful and come in time for prom :)

emailed a couple times but only got an answer the first time i emailed but that happened to be very helpful so i’m not that worried about the other times

Reason I chose this business:

Saw dresses on there that i hadn’t seen on any other prom sites, they were all unique and beautiful

Reason I chose this product:

It stood out and had a unique colouring and style

Service
Quality

Date of experience: June 14, 2021

Thumbnail of user clairt20
GB
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

The quality in white is shocking it looks like a dingy off white I'm not happy at all… ivory would look better

Reason I chose this business:

Recommended

Reason I chose this product:

Recommended

Quality

Date of experience: May 14, 2024

Thumbnail of user karenb2457
GB
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

Received my order for my Grand-daughters prom the dress came wrapped like it was a rag all creased and the bra was not in its package just fell out on the floor. The dress is lovely but would say that it is two -three sizes too small even though I measured and the measurements do not correspond with what I ordered. I wish to get a refund and money for me to send this dress back asap been waiting over two weeks for a reply to my complaint already and now need to go and get her another dress.

Rubbish still waiting for this complaint to be resolved

Reason I chose this business:

Was told to check the site out by a friend but would would now not recommend it at all as customer service is rubbish and Hebeos is not in the Uk so false advertising.

Reason I chose this product:

What my Grand-daughter wanted

Service
Quality

Date of experience: May 9, 2021

Thumbnail of user ericat292
GB
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

If I could give zero stars, I would!
I received my wedding dress I had MADE TO SIZE by you, and after fitting it, I was in tears and didn't sleep all night!
It is way, way too big, the body not fitted, just straight and bulky, everything is gaping, the lace is awful, and it doesn't look like the example picture on your website at all!
The neckline is much smaller, the chest is massive due to thick pads The buttons are all over, different shapes, some are dented. The lace used around the neckline and arms is horrible and nothing like the example!
The tiny sleeves in the example picture are inset sleeves and not just cut to the shoulder part, like they've done. It was nothing the dress I ordered, it doesn't even look like the dress on the picture from their website
First they said it was me who'd given the wrong measurements. But as I had the measurements taken by a professional seamstress, that wasn't the problem. Then they offered me a 15% refund and advised me to go to a local tailor to have it adjusted, which I rejected.
Following they offered me a 30% refund or a 70% discount voucher for my next purchase. Like I'm ever going to buy from them again….NO WAY!
Just realise, if you are considering ordering from HEBEOS….they don't make, what they show on their website, you won't get what you order, the customer service is appalling and in the end it will cost you more money than you would have spent buying something from a proper shop.

Date of experience: April 8, 2024

Thumbnail of user nicolettec21
GB
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

No after sales service, battling to return all items as the dress doesn't suit me and I just get no reply on my emails and feel like I am being ripped off.

No after sales service, still battling since 20/4 to return the dress and bra as the dress does not suit me. Had one response and then nothing after that.

Reason I chose this business:

Found on the internet and based on reviews thought it was a reputable company.

Reason I chose this product:

Based on reviews seen

Service
Quality

Date of experience: May 2, 2023

Thumbnail of user michelles3262
GB
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Ladies, if you are buying a dress please do not order from this website. I have ordered my daughter's prom dress without being customized size 14. The dress did not suit her body so i ask for a refund and now I am in dispute with this company, just for my refund, and the packaging is a horrible as I would expect for such an expensive dress it came in a torn small bag.
Very sad as it should have been my daughter special day :(

Date of experience: May 30, 2022

Thumbnail of user heathera456
GB
1 review
0 helpful votes
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November 22nd, 2021
Verified purchase

We ordered the lovely sky blue lace tulle dress to be customized a couple of weeks ago. It arrived today and it fits like a glove! We are delighted with it. Great quality! We would definitely order dresses from here again.

Reason I chose this business:

One of my daughter’s friends wore a Hebeos dress for her prom last year and we asked her where she purchased it from.

Reason I chose this product:

We just love how pretty the dress is!

Quality

Date of experience: November 22, 2021

Thumbnail of user rozab
GB
1 review
0 helpful votes
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August 3rd, 2019

I want my money back. I did order a dress. When its came and I try on I was disappointed. Bra pads been in all over the places but not where they should be and a dress had a tail on back. They told me that can refund only 10% of original prices and I need to go to tailor to fix it. I wish read other opinions early. I lost 130 pounds.

Date of experience: August 3, 2019

Thumbnail of user janeto782
GB
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

I did not recieve my dress but the company insisted that the 1 dress I ordered was.delivered by 2 company Fedx and 17.Track on the same day at the same time. I have asked for a.refund 3x and have been offered by email 70% off if I want to order the dress again. Will never shop with Heboes again and strongly advise everyone do the same to avoid disappointment and loosing money

Very impersonal, a few emails just gave me details no Dear or Sincerely

Reason I chose this business:

Via inter net search

Reason I chose this product:

Going to a wedding

Service
Quality

Date of experience: April 6, 2023

Thumbnail of user fic6
Canada
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

The whole ordering process was smooth and the dress was delivered quickly within the time frame. When I opened the package, however, the dress looked nothing like the advertised photo. Highly disappointing because I was IN LOVE with the dress in the photo and it would've been THE wedding dress for me.

Reason I chose this business:

Affordable prices, quick delivery

Reason I chose this product:

The photo was exactly what I was looking for -- but the actual product was nothing like it.

Quality

Date of experience: December 20, 2023

Thumbnail of user jamieleeb1
GB
1 review
0 helpful votes
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June 25th, 2021
Verified purchase

For the shipping of the item it come within a really good timescale I was informed when the package was on its way and an estimated delivery time. As for the item bought I absolutely love it the only thing I can pick out that I am a little disappointed in is that some of the cotton detail has become loose so will have to tidy this up myself.

Reason I chose this business:

Found it on the Internet and loved the dress.

Quality

Date of experience: June 25, 2021

Thumbnail of user gemmab52
GB
1 review
0 helpful votes
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September 19th, 2021
Verified purchase

I was a bit on the fence about ordering my wedding dress online and have never heard of this site before but the ladies are always super pleasant and happy to help you. My dress arrived and fits perfect and looks amazing! Everything Iv wanted and more

Reason I chose this business:

Read some of the reviews and there was a lot of positive feedback. Plus the only place that had the dress I fell in love with.

Reason I chose this product:

The only dress I fell in love with and I’m so happy that I found it and ordered just in time for our wedding

Quality

Date of experience: September 19, 2021

Thumbnail of user taylora63
GB
1 review
0 helpful votes
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August 2nd, 2019

Absolutely shocking company to purchase from!
For one, customer service is abysmal and incompetent. I was promised via email when purchasing a dress that a refund was guaranteed if the dress did not fit, although when I enquired about a refund as the dress's sizing was completely wrong they refused. After emailing on numerous occasions regarding refunds, they failed to compromise and offered me a refund of £40 for a £200+ purchase. This website is horrendous! DO NOT fall for this.

Date of experience: August 2, 2019

Thumbnail of user tiffanys761
GB
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I've had an amazing experience definitely ordering from here again the material and the design of my dress is perfect all the way through down to the seems, very beautiful dress I am more than pleased with my purchase

Reason I chose this business:

I chose Hebeos because I was referred by a friend

Reason I chose this product:

I needed a dress for prom and found this website with a variety of gorgeous dresses

Quality

Date of experience: August 6, 2022

Thumbnail of user adea20
GB
1 review
0 helpful votes
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June 16th, 2021
Verified purchase
• Updated review

Not bad although live chat was never available
No confirmation of delivery that the package was dispatched or on route for delivery no signature. But once I received the dress it was very nice! I'll post a picture soon!

Reason I chose this business:

Seems like good reviews

And realistic pictures

Reason I chose this product:

Saw the dress on utube and loved it

Quality

Date of experience: June 16, 2021

Not bad although live chat was never available
May 27th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Seems like good reviews

Date of experience: May 27, 2021

Thumbnail of user agnieszkal14
GB
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Poor quality of product andthe size does not correspond to the given dimensions. Also, very bad customer service. Try to contact them to arrange the return couple of days with No response.

Date of experience: March 30, 2024

Thumbnail of user vanessar323
Sri Lanka
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

I ordered a wedding dress and it was not at all like the picture extremely disappointed. I
Do not recommend anyone to buy dresses from hebeos. Package came damaged and dress torn. To spend so much and then end up with such a dress is any brides worst nightmare.

Reason I chose this business:

I had had a positive experience getting dress from ASOS UK I was hoping Hebeos UK would be the same but it’s far from that

Reason I chose this product:

For my wedding and now I don’t know what I’m going to dress since this dress is such a disappointment

Service
Quality

Date of experience: June 26, 2021

Thumbnail of user natalier594
GB
1 review
0 helpful votes
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February 27th, 2023
Verified purchase
• Updated review

Really easy ordering process but not happy with the netting around the neck line as you cannot see this in the photos when purchasing which I'm not to impressed by.

Just dissatisfied

Reason I chose this business:

The ratings were good as was a friend that brought her wedding dress through yourselves

Reason I chose this product:

Pictures looks stunning

Service
Quality

Date of experience: January 28, 2023

Brilliant and so easy to order
January 8th, 2023
Verified site experience
• Previous review

Date of experience: January 8, 2023

Thumbnail of user maryh4667
GB
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Service was good and I received the dress quicker than expected (I'd asked for this due to me needing it for a wedding and it arrived in plenty of time)

Reason I chose this business:

Just came up in a google search and I liked the look of their dresses

Reason I chose this product:

Because it looked a lovely dress and I loved the colour

Service
Quality

Date of experience: August 29, 2023

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Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

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HEBEOS S.
Typically does not respond to reviews

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