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    Hebeos UK

Hebeos UK

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Overview

Hebeos UK has a rating of 3.7 stars from 1,167 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention customer service, good quality, and wedding dress. Hebeos UK ranks 7th among Wedding Dresses sites.

  • Quality
    1088

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 60.4%
Positive
93
Neutral
11
Negative
50
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2,168 reviews

27
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How would you rate Hebeos UK?
Top Positive Review

“Beautiful dress”

sue l.
11/15/24

I placed my order and was kept informed every step of the was when it went to tailoring when it had been shipped I even messaged as my number number was missing off parcel they sorted that tomy dresses arrived earlier than I thought it would it is beautifull it fits like a glove and so we'll made so much quality for such a small price thankyou for my perfect winter wedding dress

Date of experience: 11/5/24
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Top Critical Review

“Sizing is completely inaccurate”

Jessica L.
11/27/24

Ordering was fine, wasn't really kept up to date on the progress of the order though so didn't expect delivery. The dress itself was just crammed into small packaging which for the price I wasn't impressed with the way it was delivered. It is a stunning dress but the sizing is just insane. I already sized up after reading some reviews but to get a dress that fit I would need to have sized up about three times. Not sure what they're basing the sizings off but this was for a work event so I wouldn't have the time to sort out or even order another one.

Date of experience: 11/17/24
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Reviews (1,167)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (105) wedding day (17) prom dress (88)
Thumbnail of user emmah750
GB
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

I haven't received the dress yet. I am looking forward to receiving it. Please update me.

Reason I chose this business:

Nothing to add

Reason I chose this product:

Nothing to add

Quality

Date of experience: May 7, 2023

Thumbnail of user janef631
GB
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Great device all round, lovely dress, true to size, good quality

Reason I chose this business:

I saw a picture online of the dress I ordered

Reason I chose this product:

I liked a dress for an occasion.

Quality

Date of experience: March 24, 2024

Thumbnail of user kil5
GB
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Got an email asking for confirmation when the dress wasn't here yet, had to wait a whole day for it to come but it's okay

Reason I chose this business:

Pretty dress

Reason I chose this product:

Pretty dress

Service
Quality

Date of experience: June 25, 2022

Thumbnail of user lisat285
New York
1 review
1 helpful vote
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May 23rd, 2018

THIS PLACE IS A SCAM! YOU ORDER A DRESS FROM THE MEASUREMENTS ON THEIR SITE AND IT ARRIVES AND IT'S WAY TOO SMALL! THEN THEY WON'T ACCEPT A RETURN. DO NOT ORDER FROM THESE LOSERS!

Date of experience: May 23, 2018

Thumbnail of user kristens320
Colorado
2 reviews
4 helpful votes
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September 24th, 2019

Do not order from this website! It is complete fraud, you will not receive the dress that is pictured. They will never refund your money no matter

Date of experience: September 24, 2019

Thumbnail of user jom216
GB
1 review
1 helpful vote
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February 16th, 2020

Bought a wedding dress, dress was cheap and material awful. Asked to return and they refused! Appalling customer services. Do not buy

Date of experience: February 16, 2020

Thumbnail of user elizabeths1915
GB
1 review
0 helpful votes
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July 19th, 2021
Verified purchase
• Updated review

Easy to use website and good delivery service. I missed the parcel but re-routed it to the post office without any problems

Reason I chose this business:

Searched various sites and Hebrides had what I was looking fir

Reason I chose this product:

Perfect for my daughters prom

Quality

Date of experience: July 19, 2021

Easy to use website
June 28th, 2021
Verified site experience
• Previous review

Date of experience: June 28, 2021

Thumbnail of user estherm358
GB
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Wanted to make sure I liked the colour and feel of the fabric I'm going to get my dress in

Quality

Date of experience: February 7, 2024

Thumbnail of user lauras3462
GB
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I Was a-bit hesitant to order. But it ms exactly what I wanted thank you

Quality

Date of experience: April 19, 2023

Thumbnail of user azzimam
Morocco
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Fast dispatch and delivery. Nicely stitched and true to size. The status updates were useful

Reason I chose this business:

Lots of options available and well priced. Quality as per price.

Reason I chose this product:

The dress was beautifully stitched and the design suited my needs.

Quality

Date of experience: July 10, 2023

Thumbnail of user angelise
GB
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

The sleeves are too tight and I can only pull them up half way, the length is far too long and it just doesn't fit right

Quality

Date of experience: November 10, 2021

Thumbnail of user lesleyl125
Canada
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Delivery was slow but do to the weather and though a holiday to be expected.

Reason I chose this business:

Could not find what I was looking for in the place I live and the shoes came up on the web and I had to have them

Reason I chose this product:

Perfect and just what I was looking for with the dress

Quality

Date of experience: April 11, 2023

Thumbnail of user chulac3
GB
1 review
0 helpful votes
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July 4th, 2021
Verified purchase

The dress was ok
But it arrived rolled and tightly bundled in plastic wrapper and was all wrinkled
Not how a wedding dress should be packaged

Reason I chose this business:

I thought this would be upto expectations from the photos on the website

Reason I chose this product:

Daughter, s wedding

Quality

Date of experience: June 4, 2021

Thumbnail of user joseg1469
Canada
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Perfect! The dress is a little bit too long but it fit perfect on me!

Quality

Date of experience: March 30, 2023

Thumbnail of user gillianm104
GB
1 review
0 helpful votes
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March 4th, 2022

Ordered over a week ago and still pending. Do not order. Robbers. Anyone have any advice on how to get money back?

Date of experience: March 4, 2022

Thumbnail of user sarahw1428
GB
1 review
0 helpful votes
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October 23rd, 2021
Verified purchase

Dres only does up half way but will be sure to have this altered as the dress is stunning and overall I couldn't be happier

Reason I chose this business:

The selection of gowns

Reason I chose this product:

I fell in love with the dress instantly

Service
Quality

Date of experience: October 23, 2021

Thumbnail of user kimw850
GB
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

Never recieved any info, confirmation of order or a reciept. Was getting a bit worried. But it arrived early and is beautiful.

Reason I chose this business:

Was the site where dress was listed and it was only UK site that had it.

Reason I chose this product:

Daughter loved the dress and she is attending a ball.

Quality

Date of experience: June 24, 2021

Thumbnail of user francescas77
GB
1 review
0 helpful votes
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February 9th, 2022
Verified purchase

Easy ordering and quick delivery!
Dress arrived perfect and I absolutely love it. Looks exactly like the photos on the website.

Reason I chose this business:

Good website and product reviews

Reason I chose this product:

Bought for a black tie evening event.

Quality

Date of experience: February 9, 2022

Thumbnail of user kimg1070
GB
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Quick easy and stress free way to buy my wedding dress. I am so excited to see it when it arrives

Service
Quality

Date of experience: March 29, 2023

Thumbnail of user nicolet1089
GB
1 review
1 helpful vote
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July 9th, 2022
Verified purchase

It took an extremely long time to receive an email about updates and confirmation emails etc so I'm and little disappointed.

I was often left with brief or unanswered questions. It took an extremely long time to get a reply. I regularly only got a quick response if I sent it from the feedback section of the website and not if a sent through my direct email address.

Reason I chose this business:

It was recommended by a friend.

Reason I chose this product:

A dress to wear to my Prom.

Service
Quality

Date of experience: June 9, 2022

Thumbnail of user rukayata2
GB
1 review
0 helpful votes
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September 3rd, 2021
Verified purchase

Gret dress, love the design. It feels custom fit even though it wasn't. Arrived in good time too. Great job

Reason I chose this business:

Because of the beautiful dresses on display

Quality

Date of experience: September 3, 2021

Thumbnail of user lauried428
GB
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

So much choice, absolutely stunning dresses very happy.

Quality

Date of experience: February 28, 2024

Thumbnail of user zainaba51
GB
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

I can tell you guys that Heboes is actually the most fastest Delivery I mean I orderd a dress and it came just in time also it was perfect it was exactly like the design soo excited

Reason I chose this business:

I just came across the website after looking for a similar dress everywhere else

Reason I chose this product:

I have an event coming up for my sisters wedding reception so I choose that dress

Quality

Date of experience: July 17, 2021

Thumbnail of user ritaa264
GB
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

I got what I ordered except for the size. Too small sizes. Will reorder same dress and return the other

Reason I chose this business:

Beautiful outfits

Quality

Date of experience: September 18, 2022

Thumbnail of user gemmas101
GB
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Zip was difficult to move and broke so not happy but need the dress so having to get it fixed

Reason I chose this business:

Only dress I could find I liked

Quality

Date of experience: July 8, 2023

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From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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