HeliPal

I recently purchased a Walkera RC Helicopter from HeliPal and the total experience was flawless. There website is extremely easy to navigate and the customer service is outstanding. I had concerns about my purchase, if it was the right RC Helicopter for me since I am a novice. There was no pressure to buy that particular RC Helicopter and was given other options that would fit me better if I chose at a significant reduction in the total price. That showed me they are not there to sell the highest priced merchandise but are there to guide there customers toward the product hat fits there needs best and they will enjoy. My purchase arrived 3 days after I ordered it and was exactly what I was hoping for.I would definitely recommend HeliPal to anyone looking to buy any RC product.

A great company very fast shipping I ordered an align mr25p on a Monday at my doorstep Thursday morning from Hong Kong. All the bad reviews that I read sounds like playing negligence to me I would highly recommend them I will definitely be using them again

I ordered a SRD 280 RTF. Never flew a drone before a day in my life. Needless to say my 3rd try on flight ended up 1000 feet in the air, lost control and hit the ground pretty hard. Got ahold of them and they said to send it back for repair. It cost me $80 to send it back with the the 3 day shipping. They received it on a Wednesday and the following Tuesday I got an email from them letting me know the repair was complete and to send $40 paypal. To make a long story short the $40 covered the repair and shipping back to me, with an email and tracking to let me know when it shipped and when it was to arrive. WOW!
I learned how to fly and am in the process of ordering another new drone from them. There customer service is excellent and I wont buy from anywhere else. Highly recommend them to all drone enthusiast and newbies.

I live in the US and I have shopped on HeliPal for close to a year now with no problems. In fact, many US sites buy from there and resell in the US.

However, I recently purchased my first scale from the site and it has been a nightmare. After researching the boards, I discovered I was not the first to suffer from this issue and finally contacted technical support. After 3 or so emails back and forth, their spokesman, Jacky told me it sounded as though the heli receiver was bad and I needed to return the heli for them to confirm. No return information was ever provided. After several weeks of my emails going unanswered, they finally contacted me once I involved PayPay. The company claimed they had lost contact and just recently found all my missing emails.

I wish I could say the issue is resolved, however it is not.

Bottom line, although expensive for shipping, HeliPal is the place to shop. However, buyer beware, if you need support of any kind, you are on your own. Hence my 3 star rating.

Don't be fooled by these sucking con artists!
There aren't customer services. Fake tracking number. All the time same reply. Horrible!

I bought a storm srd 280 v3. Looked great. They say they are tested. When armed this one would instantly want to flip. When that had been sorted. Reflash of fc i kept crashing it and blaming myself. Turns out it wasn't me not on any ocassion. It just falls out of the air like a Rock.
I took it apart and found 2 crushed wires. That wasn't the problem.
Turns out it is probably a sync issue. Ii was trying to solder ground wires to the escs because apparently they should be there. Problem is solder won't stick to the ground pads. Not on any of them. Weird is that.
I have also purchased a s rew kit. The are 2 piece screws that break under normal tightening. They charged me 36 dollars for that kit and it's rubbish.
I also had to order numerous arms because of its fall from the sky problem. The original arms bent. The ones I had to order snap. So a difference in carbon quality.
I initially emailed them and they said send it back at my expense. 100 dollars plus.
I emailed thier tech support and recieved no answer. Yet they say they have answered all emails... no they haven't.
This rtf package cost me 700 dollars and 0ver 300 in parts to replace all the broken bits.
Perhaps I got a lemon. Bit that don't explain he dodgy screws... who makes 2 piece alloy screws... it doesn't explain the unsolderable ground pad on the escs ot the shoddy carbon arms that snap. Totally unlike the original arms.

I needed a specific frame and saw that HeliPal had it in stock. After contacting the company, they kindly let me know that their website was incorrect and they did not have the item in stock. This was okay, and we moved on.

A few weeks went by, and I had to make another purchase of a different frame item. As we needed it quickly, the item was purchased with the 'Expedited Shipping' option, adding $75 to the $400+ item cost. A day later, and I received an email from HeliPal support that their website was again wrong, and they did not have that item in stock, and would not have it for at least another week.

I requested a refund for my expedited shipping cost, and the representative, Yannis, told me "Sorry about that we cannot to waive the shipping cost and the expected restock date is around one week".

I immediately asked to cancel my order, and heard nothing back for three days. I ended up disputing the fraudulent charge in PayPal. A few hours later and Yannis again sent me an email telling me to cancel the PayPal dispute in order to send my refund.

DO NOT CLOSE A PAYPAL DISPUTE. If you do this, there is no way to open another dispute if HeliPal does not give your money back. Instead, you are supposed to wait for them to process the refund, and the dispute will be closed automatically.

As of now, I am still waiting for my refund.

Overall, I experienced:
1) Incorrect stock on the website
2) Non refund for 4 day shipping for an item which would not even be in stock for another week
3) Vendor ignored my request for a refund and to cancel the order until prompted by a PayPal dispute
4) Vendor not understanding the way PayPal operates, or was trying to trick me into canceling my dispute

Outcome and Takeaway:
There are many different websites to purchase the items that HeliPal has. Do yourself a favor, do not shop at HeliPal.

I just ordered a storm srd127 drone rtf, like anything u buy u go through and tighten all the bolts up, they where all loose for one for two I ran 1 3s 450 mah through the drone with no problem, and then I ran the 2nd battery 2 minutes into the flight and it dropped out of the sky, it turns out the 15a ESC and maybe the control board went up in smoke, so it say on there website you have 3 day from the day u purchase it to contact them if there has bin any problems with my purchase via email, i tried 3 time yesterday the day I received it, and today several time email and paypal filed a claim so maybe now I, ll hear something, all I want is them to fix it or replace it, seeing how I really enjoy the SRD127 I think its great, they would be a much better company if they had a way different customer service, love the drones but hate the people that work for them, all I want is a working drone, seeinf how I have stage 4 colon rectal cancer and all I, m trying to do is enjoy and have fun with the time I have left on this earth...