• NOMAD

NOMAD

Is this your business?
Write a Review

Overview

NOMAD has a rating of 1.5 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NOMAD most frequently mention customer service, and apple watch problems. NOMAD ranks 209th among Mobile Accessories sites.

  • Service
    18
  • Value
    18
  • Shipping
    16
  • Returns
    15
  • Quality
    16
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
3
See all photos
How would you rate NOMAD?
Top Positive Review

“Perfect. Gave me more than i expected”

Billy J.
4/28/19

This company is amazing. They have so many beautiful and refine products. The company puts in time to make some of the best products that I have ever seen. I don't know what is with all the hate on this company. Yeah they're not perfect and they're only a small company. But they blew me away. Also my delivery came way before it was meant to, and I live in AUSTRALIA. It came around 3 weeks earlier than I expected. I'm definitely going to use this company in the future, they are one of my favourite companies which sell products.

Top Critical Review

“Terrible customer service/support”

Dan M.
4/30/21

I purchase the Base Station Pro for my handicapped daughter because she cannot physically plug in a charger to her iPhone. I thought this was a great solution and went ahead and spent the $200 because I thought it would make her life easier. Well, after a short time it started not charging her phone so I attempted 3 times to contact them for help and was just ignored. Going to start posting reviews everywhere I can and warn people not to do business with these guys as I'm tired of companies that think they can get away with treating people like this! Dan M.

Reviews (40)

Rating

Timeframe

Other

Thumbnail of user billyj65
Australia
1 review
1 helpful vote
  • Send Message
April 28th, 2019

This company is amazing. They have so many beautiful and refine products. The company puts in time to make some of the best products that I have ever seen. I don't know what is with all the hate on this company. Yeah they're not perfect and they're only a small company. But they blew me away. Also my delivery came way before it was meant to, and I live in AUSTRALIA. It came around 3 weeks earlier than I expected. I'm definitely going to use this company in the future, they are one of my favourite companies which sell products.

Thumbnail of user joew297
Illinois
1 review
0 helpful votes
  • Send Message
May 6th, 2019

I've been using Nomad products for years now. They use the best leather available (Horween). Their Base Station charger is great. They ship in a day or less and arrive quickly. Their customer support is also very responsive and generous. Highly recommend them.

Thumbnail of user ark4
Texas
1 review
0 helpful votes
  • Send Message
June 22nd, 2020

I open new office I thought make it better.
First battery go out fast after spend 7k machine stop I called them they say get another warranty for another almost $1500 to see if workmake story I brought two 1500 years X-ray marching out of storage and connected take pa better than nomad I am just putting it in trash

Thumbnail of user jacobf125
Hawaii
1 review
3 helpful votes
  • Send Message
June 28th, 2020

Product is okay, they make it come off much more affluent than it really is but for 40 you cant really complain. Be careful about the edges because if it scuffs the leather will not "patina" it will actually start to peel off. They also don't do anything in terms of customer service. I made multiple request through email and IG, but recommended for contacts, however, both were ignored.

You're better of with a Pela case tbh, they're better for the environment, quality and the build is about the same.

Thumbnail of user josephc2191
California
1 review
0 helpful votes
  • Send Message
May 14th, 2021

Nomad Goods products are horrible. I purchased an Airpods Case at this website and at first, it was fine, the quality was amazing but then it broke. So what do you do when a case breaks? You buy a new one. I was trying to take off the case and nothing. I couldn't I searched videos after videos trying solutions. I cut myself 2 times try to take it off. I stumbled among the nomad video. Now I have to buy a lightning cable? Why didn't it say that when I choose to buy it? I ended up wasting $44 just to take off the case on my Airpods. P. S My AirPods are probably all scratched up now.

Tip for consumers:
I recommend a silicone case for Airpods, not leather and hard ones to take off.

Value
Quality
Thumbnail of user daneielz
Hong Kong
1 review
2 helpful votes
  • Send Message
December 3rd, 2018

I recently bought an iPhone case from this company. The case that I received was a defective one. When I asked for a replacement, they asked me to pay return shipping charge! This is my first time that asked me to pay return shipping charge for a defective product. Very GREEDY COMPANY!

BTW, the shipping is very slow. You might have to send them an e-mail to push it.

Thumbnail of user andresp50
Virginia
1 review
4 helpful votes
  • Send Message
December 12th, 2020

I ordered a case for my iPhone 12 pro max on November 6. I wrote them on November 27th and they apologized because they never shipped my case. They told me that my case was going to be shipped immediately and that they will reimburse my shipping fee. On December 8th I wrote them back and they replied that they messed up my shipment once again. I demanded a full refund. They are very irresponsible and their service obviously sucks!

Thumbnail of user patt98
Alabama
1 review
1 helpful vote
  • Send Message
November 29th, 2018

Credit card charged five weeks ago; products have still not shipped. BEWARE of this company. Repeated inquires have been met with lame excuses about being a small company. Pat T.

Thumbnail of user moritzj
Germany
1 review
3 helpful votes
  • Send Message
April 29th, 2019

The goods take month to deliver, they are overpriced for the quality and there are even hidden import fees no one informs you about. I won't buy again!

Products used:
Wireless charger

Service
Value
Shipping
Quality
Thumbnail of user nathanh87
GB
1 review
1 helpful vote
  • Send Message
November 8th, 2017

Do not order from this company, the import charges are expensive and their customer service team couldn't care less about where your order is or how much you have to pay to import it. Stay away!

Thumbnail of user cherissel2
Florida
1 review
0 helpful votes
  • Send Message
October 19th, 2021

Pre-ordered a phone case on 9/24 was supposed to ship on 9/29. Item has not been received nor has shipment confirmation been given. Customer service does not respond.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnnyc246
New York
1 review
1 helpful vote
  • Send Message
June 10th, 2021

Order something from them and decided to cancel after one minute, the is absoutly no way to contact the customer service or talk to anyone. Sent them an email and 8 hours later, they replied and said that order was already processed and cannot be cancel. DO NOT BUY ANYTHING FROM THEM!

Tip for consumers:
There is no help when things go wrong, I would avoid this company.

Products used:
Airpod case

Service
Value
Shipping
Returns
Quality
Thumbnail of user margarets1427
GB
1 review
0 helpful votes
  • Send Message
January 7th, 2022

I bought a coat and returned it because of faulty poppers. I have heard nothing about repair and had no response to my emails. Have I lost the coat and my money?

Thumbnail of user kevang
California
1 review
0 helpful votes
  • Send Message
May 14th, 2019

This case is so awesome on my phone! Been using one ever since the iPhone 8 Plus Don't hesitate in purchasing because it's WELL WORTH IT! And the smell is awesome!

Thumbnail of user brettp200
Colorado
1 review
0 helpful votes
  • Send Message
October 28th, 2022

It's unreal that it can take a month with no resolution to simply exchange one color band for another. Very difficult to do business with.

Tip for consumers:
Do not purchase from this company

Products used:
Watch band

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop Nomad for our powerful and durable ballistic nylon braided charging cables. These cables are built to last.

How do I know I can trust these reviews about NOMAD?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about NOMAD?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business