• HelloTech

HelloTech

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Overview

HelloTech has a rating of 3.8 stars from 453 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HelloTech most frequently mention great job, and sure everything. HelloTech ranks 3rd among Computer Repair sites.

  • Service
    140
  • Value
    131
  • Returns
    51
  • Quality
    101

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.5%
Positive
97
Neutral
1
Negative
21
72
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How would you rate HelloTech?
Top Positive Review

“Expert Technician!”

Kevin S.
9/18/24

Our technician saved the day as the first tech scheduled was not available. Nizar came on time, was very professional, communicative and worked hard and fast. He listened an carried out our wishes to hang the tv on our wall. He went above and beyond helping move furniture back in place. Can't say enough good things about Nizar!

Top Critical Review

“Tech had no idea how to program ecobee.”

elizabeth n.
8/24/24

Don't provide invoices. Customer service useless, both chat and on phone. I have sent three requests for an invoice to be emailed to me. Tech was here over a week ago and still no invoice.

Reviews (453)

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Reviews that mention popular keywords

customer service (50) credit card (20)
Thumbnail of user kevins4051
Minnesota
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Our technician saved the day as the first tech scheduled was not available. Nizar came on time, was very professional, communicative and worked hard and fast. He listened an carried out our wishes to hang the tv on our wall. He went above and beyond helping move furniture back in place. Can't say enough good things about Nizar!

Thumbnail of user karenk4849
Washington
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Tech, Joseph, kept me posted on arrival time, got me up and running, and is genuinely a nice, professional person.
Would use hellotech, again, as I have in the past. Competent staff. Joseph is at the top end of my experiences.

Thumbnail of user andrewl2300
District of Columbia
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Shelby was excellent. He was early and handled two large TVs with no issues. He was very knowledgeable about the devices and provided good tips as well. Highly recommend him to anyone looking for any tech services.

Thumbnail of user margaritac221
California
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

HelloTech got a technician out the same day I contacted them. Christian was the friendliest and most professional tech I have dealt with in a long time. He was very helpful and even engaged my son to some extent in the mounting process. He's the best!

Thumbnail of user davids12621
Washington
1 review
1 helpful vote
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August 19th, 2024
Verified purchase

My Tech delivered outstanding customer service with a can do attitude. As soon as he surveyed the configuration of our house, he assured me he could complete the project. Finally, he stuck around to make sure I downloaded the Xfinity App correctly and it was working. Thanks

Thumbnail of user loisp241
New Hampshire
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I (and no one I know) could figure out how to get TV working. Megan is a very poised young lady, and polite. She read the instructions and got the TV working. I think she was surprised that I know as little as I do.

Thumbnail of user reynaldov32
Arizona
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Isaian arrived on time as promised and was beyond courtesy and professional. He did an amazing job and addressed any and all issues that arise during the install to our satisfaction. Kudos to Isaian for his service and great reflection on the company.

Thumbnail of user julieannm17
California
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Fantastic & very knowledgeable. He was assigned to us on a priority status because our recently installed router had lost all wireless connection. He quickly found the problem & fixed it explaining the cause & resolution.

Thumbnail of user liznolan5
Florida
1 review
0 helpful votes
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August 24th, 2024

Don't provide invoices. Customer service useless, both chat and on phone. I have sent three requests for an invoice to be emailed to me. Tech was here over a week ago and still no invoice.

Products used:
Tech to install ecobee thermostat.

Service
Value
Thumbnail of user gerlindeg5
Colorado
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Oliver was on time, answered all my questions and set up the TV just as I needed it to be. He was friendly and knowledgeable and I will have no hesitation in asking for him again if I need more help!

Thumbnail of user jamiek581
Arizona
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

I bought a nest camera doorbell and installation through Google. Google uses handy and Angie as their contractor and they rescheduled eight times. I canceled the last one made an appointment with Hellotech not only did they not cancel but they offered to come a day early-The actual day I made the appointment. The technician was professional, fast and courteous.
I'm definitely using Hellotech again in the future

Thumbnail of user senaitm1
New York
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

We required mounting a tv and Jacob was our tech. Polite and professional young man. Arrived on time and finished the task quickly. Did a great job, we were very pleased with the service.

Thumbnail of user michelleh3650
Arizona
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Phillip was very courteous and professional. He walked us through the process of what he was doing. Made suggestions of where to place the tv for better viewing and less neck strain.

Service
Value
Quality
Thumbnail of user jerileep1
Minnesota
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

There were several things that were problematic and Ley was great at being flexible and accommodating. We weren't able to attach the sound bar as I didn't know it needed brackets.

Thumbnail of user kr681
North Carolina
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

Joshua was knowledgeable, efficient and friendly. Very easily mounted a very large TV and talked with me to help me figure out concealment and style. Very much appreciate his help.

Thumbnail of user kalm18
Texas
1 review
0 helpful votes
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October 20th, 2024
Verified purchase

Absolutely the best Tech I have ever had. He fixed everything and made my laptop useable. Thank You Hello tech!

Thumbnail of user tomb2571
Minnesota
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Outdoor patio stereo stopped working, I installed a new stereo preamp and that didn't resolve it. You sent Max Latsamout who traced the speaker lines, found the shorts in the wiring and fixed the problem

Thumbnail of user andree85
Maryland
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

The tech was EXCELLENT in diagnosing the problem and explaining to me in detail what needed to be done. He offered suggestions and also gave his professional opinion on what the job required. He had extensive knowledge of the whole TV and audio system along with what works best. It was a great experience overall as it was GREATLY APPRECIATED!

Thumbnail of user georgeh2148
New York
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Damien was outstanding in setting up my new computer. I recommend Darian and Hello Tech for any technical computer issues that need resolving.

Thumbnail of user kenh1532
California
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Christian was friendly and communicated with me in a manner that was understandable and efficient. In general he was a very pleasant person.

Thumbnail of user pm409
Texas
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Mr Mohammad N was very Professional; Knowledgeable and Attentive as well as Supportive! He was very sufficient and polite as he installed my security alarm system! I am very grateful to Hello Tech tech company for providing me a great Tech Mr Mohammad N who did a great job! Also; Mr Mohammad N arrived on time and completed the job in a very successful manner! I am a satisfied customer!

Thumbnail of user kendallp60
Texas
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

I scheduled an install and mounting service with Best Buy initially. When they finally came it was outside of the delivery window and I had to reschedule. Thank god for the miscommunication because I reached out to HelloTech the following day and they showed up at the building early and on the same day I scheduled. Which is what I needed! Call these guys first! They really saved me in a bind.

Thumbnail of user kellea5
Texas
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Paul was on time, friendly, and knowledgeable. He was so patient with my 11 year old who was asking him IT questions the entire time he was here. Our computer needed some work and Paul got it up and running in just one visit. Thank you so much, Paul!

Thumbnail of user dollieg7
Texas
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

He would no listen when I told him he was at the wrong address he was going to cancel the job but I meet him at the wrong address that was give by the one who took my order and he had a bad attitude

Thumbnail of user peterl586
Massachusetts
1 review
2 helpful votes
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March 11th, 2020

I recent had a smart thermostat installed. The tech was right on time and installed the thermostat quickly and accurately, but the rep at the call center had not informed me I needed a c wire to supply a constant power source. The tech ran a line from thermostat to a transformer that plugs into my wall for the princely sum of $120 additional. This is not internal wiring, mind you; essentially, it's just a very, very expensive plug. Had I know what I'd get for this cost, I'd have called an electrician and had a C wire run internally.

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