HelloTech

The technician correctly analyzed the problem with our cable service and fixed it promptly.

We have Two Nest doorbells with two chimes and Google mini. The chimes stopped working, Called Hellotech. The tech came wasted three hours and short circuited and fried our transformer for the chimes and possibly Doorbells and Chime connect. The tech said he could not do the job and someone from Hellotech will bring a new transformer and fix it. Called their 844 number for support, it goes to someone in Philippines with children running in back ground. She could do nothing. No manager to escalate and no phone number for additional help.

Their experts are clueless duffers and Hellotech has zero real support or customer service. Avoid them at all cost.

I finally gave up trying to schedule the service. They seem to have a policy for cancellations on the customer end that would penalize you for last minute cancellations. They just cancelled on me 1 hour before the scheduled service.

Skylar was very professional, he give me very good advice before he installed my TV. I would use Hello Tech again and I would recommend Hello Tech to my family and friends.

I used this service to install a smart thermostat and now both my hvacs don't work. Please do not use.

This company is a scam. To EVERYONE! They hide an auto renewing subscription fee on your credit card! Took me several months to figure it out. Not to mention the person I paid $179 never did complete the job-- had to hire a different contractor. STAY AWAY!

Obi was great….He worked on the issue and gave me a clear explanation of what the issue was and why it couldn't be solved……So the less-than-5 rating is just because I'm still stuck with the problem. But I would totally call on Obi again for other tech support issues…..

It's been a long time since I've had such a professional,kind,respectful,honest and funny tech person. I will use him from now on. Thanks Nasir.

Erick was on time and got things done very efficiently

Fast and professional, My take was very friendly and professional, ready to adjust and readjust within the time frame to accommodate both our schedule.

It would be nice if I could give this company a zero! Who knows when / who will show up- they give you a ton of "back up dates" for this reason! Inexperienced various random people show up after weeks of waiting ….unsure if they even know who they are sending out to your home!

He was on time, personable and easy to talk. He finished in a timely fashion and the job was complete.

(1) While they say they don't charge until completion, they "pre-charge" your card (2) No easy way to contact them (3) their chat is 100% robot so don't expect an answer to any questions (4) appointment made with a tech for 6...he never arrived. He never called. He never texted...just ghosted. (5) After I found a phone number & spoke with a real person, I received a text telling me that the tech was no longer available & that I'd get a text with a future appointment date/time. Horrible experience. Not making this mistake again.

Very quick and efficient service! Excellent first time experience with HelloTech and I will return again!

Wonderful experience and customer service was excellent very knowledgeable

Justin was very courteous and professional. Great personality and knowledge of services performed. Overall a great person and definitely would recommend Justin to anyone that's looking for work to be done.

Easy to set up an appointment and no disappointment. Friendly, experienced and professional staff.

This was the third time Brian has come to my home to fix my home theater. This was the second time I requested him specifically based on outstanding prior service.

Brian has indepth knowledge of everything AV. I'm always amazed at his speed of going through setups, troubleshooting, knowledge of brand devices, and thoroughness to complete the job.

He never seems rushed, or in a hurry to call the job "complete".

I'm so happy to have found HelloTech.

Went well. Technician was competent and pleasant. Price was reasonable. Would definitely use them again for other services if needed.

The first tech that was supposed to come out ended up pushing back my appointment, and then canceling on me at the last minute... after I had gotten everything ready for his arrival. Most irritating. But I decided to give HelloTech one more chance, and rescheduled... and I'm glad I did. Staie couldn't have been better. Good communication, knew what he was doing, unpacked the new 85" TV, helped me take down the old one and then put up the new one. Professional, friendly and efficient. Couldn't have asked for more.

Emailed HelloTech to schedule an appointment for help setting up a new computer. After some back & forth, a time was agreed on & a technician was assigned. One minute later I received a cancellation notice with no explanation. Wasn't sure if that was for the initial time slot. After emailing them, turns out their system has a provision for cancellation that is easy for the customer to trigger by mistake. Doubt that since I only opened the email. The $25 fee will be counted as price of using this company despite bad reviews.

I have so many wonderful things to say about Lamont, I don't know where to start. He was extremely knowledgeable about the service he provided. He was on time, professional, called me ahead of time, so he could come prepared with the correct supplies, he was pleasant to chat with, worked very fast and cleaned up after the job was completed. The television mount works perfect and looks great. I would definitely recommend calling him!

David with HelloTech was on time, efficient and very pleasant and professional. Based on my experience with HelloTech, I would recommend using them.