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HelloTech has a rating of 3.8 stars from 453 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HelloTech most frequently mention great job, and sure everything. HelloTech ranks 3rd among Computer Repair sites.
This company does not typically respond to reviews
Our technician saved the day as the first tech scheduled was not available. Nizar came on time, was very professional, communicative and worked hard and fast. He listened an carried out our wishes to hang the tv on our wall. He went above and beyond helping move furniture back in place. Can't say enough good things about Nizar!
Don't provide invoices. Customer service useless, both chat and on phone. I have sent three requests for an invoice to be emailed to me. Tech was here over a week ago and still no invoice.
Hello Greg Steiner,
CEO at HelloTech Inc.
BAD business practices. No value for my time. Only, Sorry we made a mistake.
I called your *******139 number Sunday at 3:57PM Pacific time. I spoke with Hanna. I let her know I needed to have an Internet cable ran into my bedroom inside the wall. I already have internet in the living room.
I asked her if I could have you come on Monday 10/31/22. She said Yes, between 9-11. I confirmed I would be going in late to work to make this appointment and I want to make sure someone would be there during this time. The only reason I asked this question is because she then asked me for a 2nd date? I don't want a 2nd date! I will take a few hours off work tomorrow. She then confirmed. We hung up and I received an email with times between 9am and 11am for tomorrow.
10/31/22 I receive a text requesting dates 2 dates to schedule my appointment. What? I texted them back stating I do have an appointment from 9am -11am today. I then call and speak with Wendy a supervisor with your company. Wendy said she listened to my original phone conversation with Hanna who scheduled my appointment, and she is very sorry she made a mistake. WHAT? Ok I get mistakes happen, But I took off a few hours of work to be here. At the very least I feel you should reschedule this appointment and offer the service for free since you made the mistake. I took off 3-4 hours of work to be here. I have been on the phone for 45 minutes this morning to figure this out with you. Sorry Gina, I can give you 10% off and we apologize for the mistake.
10% off does nothing to cover the amount I am missing at work.
I would like to speak to your supervisor please.
Sorry Gina, I am the supervisor. There is no one above you to speak with about my grievance.
Ok, I will google and figure it out. Thank you for your help, Supervisor Wendy.
Tip for consumers:
Dont use them.
Products used:
None. No one showed up.
Devon was amazing. Very quick and professional! I love my TV and how clean everything looks.
A CON designed to sell devices at an inflated price with the offer of an installation service, only for them to back out of the installation at the last minute. I bought a Ring Floodlight Wired Pro with installation on Monday 9th January and was due to have my Ring Floodlight Wired Pro installed on Saturday 14th January. At 8:08 pm on Friday 13th January I had the Hello Tech call me and ask if I had existing wires at the location of the light to connect to. I told him no, that I have an electrical circuit in the garage, but he would need to run a line from the circuit to the location. He told that he is unable to do this and in order for him to install it the wires would need to be at the precise location of the unit, and therefore he won't be coming. Nowhere in the purchase process does this website mention this stipulation. It asks me if I have an existing security system and I indicated 'No' and It allowed me to proceed with the order.I would not have purchased from Hello Tech if it were not for the offered installation service. Now I have to go to a third party electrician to install as the tech also informed me he, and the other installation techs, are not qualified to wire these units in. If it was just a matter of connecting two already existing wires to the unit I I would have bought this from Amazon at a cheaper price and done it myself. This feels like a con to just get me to purchase the light from Hello Tech at an inflated price with the false promise of installation. Furthermore there is no telephone number on the Hello Tech website and the number provided on the Google listing no longer works.
Tip for consumers:
Order an independent contractor and buy the unit for best market price.
Products used:
None,
WORST CUSTOMER SERVICE again (as noted above too)
Atlanta GA, Decatur GA, Norcross GA areas HelloTech did the Opposite of their motto, "HelloTech. Goodbye Frustration."
As a Tech Challenged Senior (and veteran) I need to build a business "relationship" with a GOOD tech assist business.
Yes, PAYING. But, buying into their ongoing 24/7 subscription plan (despite very low budget), and expecting to pay for each visit too, I would think they would be encouraged to mutually work into an ongoing Relationship of business.
The encouraging reviews I read certainly illustrate such a picture could be possible with HelloTech.
But... NO! They don't want to read my order form and communicate to understand the present abd future promise of their money flow nor do they want to simply set that this first visit will be $X for 1 hour shared home visit.
Remember: submitted order form details my planned ongoing business with subscription and what I need to do in the home visit.
Instead, the customer service rep opts to Start our communication with detailing each device which Might receive a few minutes of servicing in the 1 hour (total) visit and start our communication with detailing that each device is a seperate and additional $79 charge.
Certainly, there is no combined immediate and LongTerm value to the business mindset. The idea of business sales through longterm Relationship sales ABSOLUTELY doesn't enter into their modality at all.
Topping all that off, this Business opts to call me on less than their Business phone resulting in me being unable to hear them And having to endure squawking in my ear.
So..., then they call back still on a lesser unhearable painful line and again try to Immediately resume telling me about each dime I must pay. (I could hear bits.)
Would you want to build an ongoing sales Relationship with this?
Tip for consumers:
Prepare for Frustration despite their ad, if you want more than one-and-done service.
??Is it... HelloTech. Hello Frustration. ??
Products used:
Unless they Save their Sale by sincerely rectifying this nonsense....
NONE
...might as well save my money, pay "shade tree" help, or pay GeekSquad. Theirs is NOT the Only game in town.
True none of these options will yield my actual intended result, but presently obviously they are not either.
CANCEL 3 APPOINTMENTS ONE DAD ALWAYS MAKE ANOTHER TERRIBLE THEY HAVE DONE THE SAME ON PREVIOUS APPOINTMENTS
I signed up for Hello Tech because I am elderly, retired and thought this would be a great service to have for any computer problems. I placed an order last week because my computer was freezing. It would cost $99 On top of the joining fee for Hello Tech to come to my home; I wanted my problem solved. An email stated that a tech would come to my home on July 20,2020 at 9am. No one showed Monday & no one called. Around noon, I finally texted & called To question what happened. The person I talked to said his name was Dex. He said that he would get back to me in an hour; he didn't. I texted again and got a question as a response, do I still want to place the order. I responded absolutely. Today, July 22,2020, I got an email that a tech would be coming on Thursday, July 23 at 2; 30pm. I was ok until I got a phone call, a tech said that he had my name & cell number but was not sent any Paperwork so he can't come on Thursday. I would hear laughter in the background. He advised me to call Hello Tech and tell them he got no paperwork. He said something about the people who schedule are in other countries. Now, I am very irritated. I call Hello Tech and get the same guy, Dex. I tell him the situation and he says he will get someone for Thursday at 2:30as scheduled. I ask if I may talk to a manager & he says he will have one call me in 24 hours. I ask him if there is a manager that I can talk to here in the states & he says he will have a manager call me. I will not renew with Hello Tech. I pay for a year and I only use it once and the process to try and get a tech seems so unorganized and frustrating for me. Will will try someone else.
He was on time and very respectful. Overall I love that the service was properly done.
I need further assistance please with doorbell hook up
Everything was done in a very logical manner and was extremely easy to follow process.
My tech decides not show up and doesn't call. Not mad but will tell people.
They always mess up and never do anything. TARGET STOP DEALING WITH HELLO TECH ITS RUINING YOUR BRAND. Absolutely a scam
Tip for consumers:
Don’t use it
Products used:
Decide
Charles did a wonderful job removing my tv from a broken mount! A+++ Service
ARE YOU LOCATED IN THE KANSAS CITY. MO AREA? HOW MUCH DO YOU CHARGE TO INSTALL THE SIMPLISAFE HOME SECURITY SYSTEM INCLUDING THE DOORBELL CAMERA?
Jacob was very professional and knowledgeable. Service was done in a timely manner.
Very knowledgeable technician. Set up computer and showed me what I needed to know.
Setting up a new printer to "talk" to other devices
My tech Charles was super friendly, efficient and knowledgeable of my computer needs.
Please have someone come fix it before it falls off the wall.
Easy and fast installation! No issues! Tech was on time and polite!
Excellent experience. We had pieces missing and he had them on hand.
Really awesome experience he was fast and very polite it was truly good experience. Thank you
I was have a new tv setup ROKU DVD Internet worked. When I asked how to get to my Cable TV he said I was laying about having cable TV
He was very nice. The work was done to my satisfaction.
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