HelloTech

This company was scheduled to come out at 7pm last night to dismount our megasize TV off the wall so Best Buy could come work on it at 10:30 this morning. We explained to them in advance that Best Buy techs were scheduled so this had to be done prior to them coming or they would not be able to work on it, the whole reason we hired them. 7 PM came and went, 7:30 PM came and went so at 8 o'clock we called them. They could not find their tech and he was not answering the phone but said they would try again in 30 minutes. We wasted the whole evening waiting for them and they never showed up. By then it was too late to call Best Buy and reschedule. When we talked to Hellotech again at 8:45pm, they said they understood this had to be done before 1030 this morning… They apologized and assured us they would have someone at our house at 9 AM this morning to get it off the wall before the TV reach arrived. Guess what… They NO-SHOWED us again. They are completely unreliable and liars and don't care if you miss work to have an appointment with them… They will only show up if they feel like it and so far they have not felt like it.

BEWARE of hellotech.com if you haven't first read the terms of their agreement! One of my Nest thermostats was cooling the main level of my home 5 degrees colder than set, so I CALLED hellotech to replace it with a new one I already had -- at an installation cost of just $99 and no additional fee for the service call. They additionally offered a $99 annual membership to support all other types of smart home service for discounted low fees. BUT THEN I WENT ON-LINE TO READ ABOUT THEM & THE TERMS OF SERVICE ON THEIR WEBSITE, IT SAYS THAT MEMBERSHIP AGREEMENT GIVES HELLOTECH THE UNREVOCABLE RIGHT TO KEEP USING YOUR INTERNET SERVICE AND YOUR COMPUTER & HARDRIVE WHEN THEY WANT TO -- FOR USES UNRELATED TO YOU! "... Additionally, the Platform will utilize the processor, bandwidth and hard drive (or other memory or storage hardware) and/or cache of your computer or other applicable device... and to facilitate the operation of the network of computers running instances of the Platform." Moral of the story: DON"T JUST CLICK THROUGH ANYONE'S LENGTHY ONLINE TERMS OF SERVICE WITHOUT READING THEM; YOU WILL BE SHOCKED BY WHAT YOU"RE NOT FOREWARNED OF!

I scheduled online and was very happy with response time. Tech showed up on time, was quick and answered any questions I had.

I had an issue with my laptop so I contacted this guys and they showed up although they we a bit late. Good job I highly recommend them.

Hello Tech's technician was very professional and attentive to my needs pertaining to the camera installation.

The service was amazing from booking to installation. I have a lot of tv mountings done and this by far was the most smooth and easy service.

My experience was excellent. They come same day. Mark was a great tech. They are alittle pricey. The old saying is you get what you pay for.

Great experience! Very knowledgeable and quick service. The service tech arrived and installed tv promptly and effectively - outstanding job!

I thought I could use hellotech to save some money on a Nest thermostat installation vs an HVAC company and it backfired and ended up costing me more than just starting with an HVAC company to start. Nest technician did not know what they were doing and did not install the thermostat correctly. He thought it might be related to the wires and went to the air handler and messed around and eventually gave up. Called an HVAC company and they were able to easily setup the device but said the wires at the airhandler are now incorrect and they had to investigate to figure out what wire goes where because they were changed and aren't labeled. They got it working but it was significantly more time for them and more expensive for me to do it. Hellotech told me I wouldn't be charged because the technician couldn't install. I was then charged a reschedule fee of $25 a couple weeks later. I called up and they are refunding it but this whole ordeal has been a pain and cost me more than just working with an HVAC from the getgo.

Jaime was professional, friendly, knowledgeable and provided us with a wonderful first experience with hellotech.

Megan arrived on time and didn't leave until she was sure I understood how to add and remove the leaves of the table. She was great!

Oliver was very helpful, professional, he went above and beyond to make sure our job was done to our satisfaction, would have him back anytime.

Use this service frequently and always get great results! Definitely recommend

Or order for tech help was "confirmed" but the tech never showed up and HelloTech never bothered to explain why.

Mark was amazing. Methodically explores different ideas as to potential root causes till he found the solution

They are punctual, cordial & efficient. I would highly recommend their services. Cory was my tech & I couldn't have asked for better.

We wanted someone to go through my husbands computer to clean it up and they did we are satisfied. We took the monthly plan

Jimmy was great, very patient & professional, made sure everything was in working order & explained how to use all controls. Very satisfied….

Our technician was friendly and professional. He made sure everything worked and answered all of our questions before leaving.

Hello tech was incredible with providing service to my home. Special thanks to Erick the technician he was the very best.

They came out bTo repaint one iitem disconnected another servic reed's I had now they want to charge me to have it turned back on.

Tech arrived timely and hooked up multiple speakers to tv. Plus, programmed tv. Pleased with work and price.

The technician was very helpful and considerate. Did a very good job and followed up to be sure everything was ok