Took almost two weeks to get my order. I contacted them after about a week of no shipping info being sent. They never answered and then my order showed up later that week. Would have been fine except they gave me the WRONG item. Basically they sent me the cheap version of what I actually ordered(different material). I contacted them AGAIN. Lets see if they answer.
Original review: "Wish I read the real reviews. Over 2 months(April 17) with no communication or anything helpful. If you try to reach out, you will get a copy/paste response. RIP $120"
Revised review: After I made a comment on their instagram asking for a refund, I was quickly DM'd asking for my order number. I gave it to them, they said they missed the mark on my order and said they personally made sure to expedite my order and offered to throw in a little extra. That same day the shipping label was printed. I got my stuff within a week.
Placed my order on May 2, after sending multiple emails, reaching out on integral, i finally got a response. Some BS sorry email they send to everyone, not even a real person. Anyways got my order around 6/26 or so. The pieces were nice and i got a lot of stuff for what i paid HOWEVER i didn't get all the stuff i paid for! I was missing 3 items. I still haven't seen them ship, it's now july 16 and still haven't heard back from them. My first and last purchase from them.
Me and my roommate ordered from hemper about a week apart. Her item came literally 5 weeks later. They took my money as soon i placed the order rather then when it shipped (SUS) I'm still waiting for my order 6 weeks later. The tracker they put in your email is fake, it doesn't even track your order as the times for each step are always the same. Another guy i know ordered the subscription box from them and has already recieved a box in the time ive been waiting, and his next has already shipped. I won't be ordering from them again. The glass is thin and cheap, even though they look cool. Go support your local headshop.
Buyer beware. Must be a fake storefront-takes your money-never sent product, it's been over 30 days. I'm filing a complaint with:
The Federal Trade Commission at www.ftc.gov/complaint
Your state Attorney General, using contact information at naag.org
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
Intended to order one rig i $#*!ed up and placed the order twice. Emailed customer support two days later I received a full refund for the second order
I would to say that they are a good company but unfortunately they have not responded in 30 days to my request for an update on my order. No response to text, twitter, instagram, email or calls. They continue to send email about products for sale and continue to market the company through social networks. Not sure if they are even in business anymore.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
Do not use they steal your money and don't send out your merchandise most unprofessional customer service i have encountered they don't respond its been 6 weeks and still nothing this isn't the first time. Neither look up the bbb reports we as stones want to get high and not get ripped off
This company says that it will ship your order between 3-7 business days and it has now been about 13 days since I ordered and it STILL has not been shipped.
I emailed them and they responded saying that they will respond to my email within 3-5 business days? It has now been a week since I emailed them and still no response.
Their website also does not allow you to write a review. They only post the good reviews.
Would rate them zero stars out of 5.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
This company is the worst place I've ever purchased from in my entire life- online and in real life. I got a fairly expensive item and never recieved any information for 3 weeks. I reached out 2 times to them and it took 2 weeks for any genuine communication. Well, the idiots never updated their site, so the item that they let me purchase was out of stock. They offered me a full refund, but the scariest part of it all was that they didn't even sensibly apologize- almost like this is a normal thing that happens. They even said I could get another item as an exchange. WHY on earth would I ever buy another thing from them? I laughed!
My stuff never came. It is awfully hard to cancel your subscription, and it's expensive. My bowl piece on my first box was cracked and it broke almost instantly. I ordered another one in April. It's now June and I still dont have it. Customer service just keeps on sending me a tracking link. The link says it is in transit, but that's bull. It's a U.S. based company and I'm ordering from the U.S. it shouldn't take that long. The company just got a 10 mil investor. All they care about is growth. Don't waste your money on a company that doesn't care about quality and service.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
I have been calling them and emailing them for 5 days and no response back. Now that the order was shipped it's too late to cancel subscription that was already cancelled. My card was slammed for charges I did not make.
Absolute garbage. It's literally been 2 months and my item had just been picked from the warehouse. I emailed to request a refund and cancel and they offered me store credit which is moot since they dont send anything out anyway. If I was a paraplegic and the closest head shop was 3 towns over I could drag my broken body there and back before hemper even picked my order. Trash trash trash. Horrible customer service, horrible site, horrible. Business model. Avoid this website at all cost. Support local head shops. I bought online cause I didnt know when my local shop would open again but I'm fairly positive even if they were closed until august I still would have a new pipe faster if I just waited for that. Terrible everything. Cannot emphasize this enough. Stay away!
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
They just don't reply to emails or have a number customers can reach.: what kind of business are y'all doing? No reassurance. No response. Nothing. This will be the LAST time I order from y'all. Smh. Get your stuff together if y'all want a great reviews. All of these reviews are bad for Hemper and I see why too! I'm
They refused to cancel and refund my order after I received no shipping info for weeks, I literally have 50 messages back and forth where they flat out refuse even though they have yet to make a shipping label as their website states. I had to file a fraud claim with my credit card to get my money back. Weeks go by and one day I receive a package, I open it bc it was unmarked and it's from hemper but 2 of the 3 items in my order were wrong! Rediculous experience from start to finish, stay away!
I ordered 5 weeks ago and even put in priority shipping, hasn't even been fulfilled yet. I have written them a series of messages. Least twice a week and no response. All I get from them is them wanting me to buy more $#*!! Like dude i hadn't even received my first order yet. Will NEVER order from them again!
Ordered 2 times. Should have waited to create that second order. First time I was sent a completely fifteenth brand of vape from what not only what I had ordered but in a completely different brand box. I ordered a cbd vape but dunno WHATs in the vape that came as THEY DON'T EVEN SELL THE PRODUCT WHICH THEY SENT ME. SO that's trash cuz they won't even respond. Ordered a few (i can't remember how many its been that long) cbd pre rolls "twisted hemp" brand. Order created may 29 2022. It's July 7th today and as per the tracking on THEIR website it says it was ready June 15th. I HAVEN'T RECEIVED IT YET NOR HAS IT BEEN SHIPPED. DAYS IS STILL IN LAS VEGAS. I'm so angry I could scream.
I've been waiting damn near a month just for my order too say "delivery attempted" not sure of the issue but I emailed for a refund multiple time still no response...
I don't recommend hemper too anyone you will be scammed for your money
We sincerely apologize for the delay and inconvenience that you have experienced with Hemper thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration and can sympathize with your disappointment. We can assure you we are listening to you and all our customers and working tirelessly to make everyone's shopping experience smooth and pleasant.
This company is a joke. I placed an order end of March and received no order confirmation or shipping confirmation. I received a package beginning of April WITHOUT the items that I purchased and only promotional crap. I thought, okay no big deal I will just reach out to customer service. HA. There customer service is like trying to navigate through an airport run by cats. I have received the same templated response from *******@hemper.co 4 consecutive times and it literally doesn't make sense. There is only one way to "submit a claim" for refund or to have them actually send me the items that I paid for BUT I can't "submit a claim" because I never received the shipping confirmation email that provides access. Honestly, save your money and shop local.
I ordered through Groupon on 4/20/20. Was signed up to receive a box every month. Waited 6 weeks for the 1st box to show up. It was Jack the Ripper. I thought that was strange for April. Seemed more like a Halloween pipe. Anyways, they kept charging me $46.80 every month. It's October now. Never received another box. They contacted me this month and said they couldn't mail me anything- could I please provide a new address. I replied- oh really? Because you sent me an order in April- no problem with the address!
This company is a scam. I contacted my CC company requesting a refund and immediately Hemper sent me a store credit. Nope! I do not ever want to do business with this company and I'm still waiting for my CC to reimburse me. Don't order from them. You can't even complain on their website. Definite Buyer Beware!
I made a single order for a "box" and wasn't too disappointed. So... my lady ordered me a second box the following month as a gift. I was unhappy with the way they charged me for extra items that were meant to be at a discount and so I sent them a complaint and asked for an explanation. Long story short they have started charging both of us for subscriptions we never ordered. I totally feel that this was vindictive and and on purpose. I've emailed, called and FB messaged them multiple times over the last month or so. They have never responded to me, they've stolen my money, they've stolen my ladies money and we now have to get a new bank cards just to get these terrible people out of our lives. Do not trust these people!
Overview
Hemper has a rating of 1.1 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hemper most frequently mention customer service, business days and phone number. Hemper ranks 103rd among Subscription Shopping sites.
We're also an online head-shop carrying a full line of bongs, bubblers, dab rigs, dab tools, grinders, rolling trays, vape pens, and more!
- Visit Website
- Las Vegas, Nevada
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chris! Thank you so much for your updated review. We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed. Again, thank you so much for your support! Hemper on!