Hemper

They will steal your money and continue to charge even after you cancel next month's box. They don't respond in a timely manner so now apparently I'm stuck with an ugly product that I don't want. This company should be avoided at all costs.

I ordered 2 products for $92 total. Was informed they could not ship them and was given a store credit instead. I told them I didn't request credit and want my money back. They sent me cheap freebies and now say over and over products are shipping soon. All lies to keep my money.

I ordered a total of $100 worth of products from their website and only received half. Over a week l have sent more than one emails and haven't even heard back. So I have no package, no reassurance, and I'm out $50. Use any other website before this one.

Hemper worked really well for the first month i was using it, my orders arrived within a week of ordering them and they always had things in stock. But now the quality has dropped significantly. Im seeing product that is out of stock and my current order has been in the void for two weeks now, and to make it worse Hemper has not responded to me except for an automated message. I will not shop at Hemper again.

We order a bong. At the price we paid ($150 CAD) we hoped to have a quality bong. No. It arrived broken and I never got a response to the email sent two weeks ago. 10/10 would NOT recommend. Worst company I have dealt with.

I placed my order with hemper over a month ago in March! I got a "shipping confirmation" a week later with a tracking number. I've reached out to their customer service TWICE. The first time they said it would take 15-20 business days to be shipped out. The second time I reached out (after the 20 business days) they said they were having shipping delays due to an "inventory check" and still haven't given me an answer on when I'm going to get my items!

First, customer service I did appreciate the chat help, so 5/5 for chat customer service. However, I am SO disappointed in everything else. I never write reviews. I was so excited for my bong to come, it came completely broken and not repairable or smoke able. It was wrapped in ONE small piece of thin styrofoam, the entire beaker was uncovered. It was in a big box, and was thin glass. Honestly embarrassing how it was wrapped, embarrassing they thought it wouldn't break. A 5 year old can tell it would break the way it was wrapped and how thin the glass is (thickness wasn't disclosed on the website) Not only that, but the bong was SOLD OUT when I reached out. So I have to wait 4 business days for a refund. I understand things happen, but this was 100% their fault. On top of that, I waited 7 business days to just receive ANY information about my order. Will never be ordering from there again. Super super disappointing.

Do not buy from Hemper! Their customer service is horrendous, with rude and condescending staff. My package I received was missing an item so I emailed them hoping they could simply re-send the missing item. First they asked me to send pictures of my package (understandable) then asked to look in the bubble wrap (as if I hadn't already) to see if i missed it. It seemed like they didn't believe me. Then they said the would "throw me a discount code" to re-order the missing item. As if they were doing me a favor. The code didn't even cover the entire cost. Why should I have to pick up the pieces and pay again for their mistake? I don't think asking them to just send the missing item is asking too much. Not to mention they take weeks to reply to emails. You are better off shopping locally.

Customer service sucked, when trying to get a hold of them it always took 3 to 7 days to get back, by the time they do get back it is. Always to late. I have made an order in April and I have still not received the product that was paid in full for. I have sent an message regarding the order a couple of weeks ago and nobody has yet gotten back to me. Through the products are good the customer service made me decide to stop my subscription, and I wouldn't recommend the subscription but just ordered product individually. I still haven't received my order and it was places in April.

You guys had my old stolen debit card on file that was canceled I got a email stating that my order would be shipt out for a auto 3 month I forgot about I emailed you guys to cancel it numerous times and still no reply! And somehow you guys charged my current card when I don't even have that card on my profile! Disputing this crap with my bank horrible customer service basically no customer service.

I paid for 3 monthly subscription boxes. Guess how many i have to show for it... 1! Guess how many they sent to the wrong address that wasn't even remotely close to my address and verified delivered at wrong adress, 3! What a joke, they must be testing their products a little too much. They eventually stopped replying to my emails as if im the crazy one even when i only gave them one address (the correct one) then they sent a subscription box to the same person to 4 different addresses. So they still owe me around $60-70 and they deleted my account so i cant review on their page.

Canceled my monthly subscription and then was billed for the next month. I immediately emailed their customer support and asked why I was being billed and asked to be refunded. They argued that my wording wasn't clear enough to cancel my subscription. Seriously!? It was only after I went to the bank and disputed the charge I got my refund.

Ordered almost 2 weeks ago. Took my money, posted label was created and that's the end of that order... no movement at all. Haven't heard a peep or received anything. Tracking still shows it's sitting in their warehouse. Wrote several emails with no reply's. Got through to them on Instagram and they promised help with my order. Still nothing. I noticed they were still pushing their scam crap products on their page and commented the truth about my order to expose them and they delete any kind of comments that shine light on how crooked they are. Stay away from this money racket. Hope they get shutdown for fraud.

Here's a few issues that I have experienced with this company besides the lack of customer service. When I go to their check out it shows me a different total than what I'm proceed to pay due to their coupon not registering then on top of that the deals they have are fake, I've tried purchasing over 150$ and didn't get any of their "tiers". When I tried to contact customer support no one, called their place of business said they're not taking callers. Emailed them nothing. Worst place of business. If a customer was willing to pay over 100$ I'd give them my attention

This business sucks. Absolutely no customer support when needed and there is no phone number to be able to call. You've definitely lost my business. That's for sure. If I could give 0 stars I would. I ordered, got messed up in mail and they gave me credits, when trying to use said credits they just charged my card again. I don't want to pay more for your crappy products, I just wanted to get the money I had already spent's worth. Don't order from them. Trust me.

First off my order took forever to get - when it came I was less than happy with the quality of the items so I went to the site and posted an honest review - at least I thought I did - I got an email response offering me 15% off my next purchase (spoiler alert: there will be no next purchase) but they didn't post my review - If you look at their website there are very few reviews posted with 3 stars or less - avoid this site

Bought a battery and within a month the threading came loose. I bought 2 more and the second one arrived with the threading loose. I tried to talk to customer service which had 59 hoops to go through to finally get to route who said I was out of my insurance window. Hemper pretty much told me that if their product is defective on arrival, they hold absolutely no liability. The fact that I had to send at least 4 emails repeatedly asking WHO DO I SPEAK TO ABOUT MY CLAIM IF NOT YOU and them refusing to tell me who what or why just really speaks volumes. I have officially wasted 80$ on unusable batteries.