HerRoom

Only part of my Order was available for shipment.
I have tried to contact the Company through their Website on two occasions to find when the last item would be shipped but have had no luck.
I received a Message that I would receive an e-mail but it has never arrived.
I understand delays are common and are acceptable. What is not acceptable is poor Customer Service.

UPDATED 10/25/24: Received a response to my previous 2 star review on the not great experience I had ordering, and Jacqueline Wells in their customer service department reached out to explain the situation thoroughly. Much appreciated, so i'm updating my review to 4 starts just based on the time she took to explain the reason my initial experience was not so great.

Excellent inventory with a wide selection of lingerie at most price points, HerRoom provides a pleasurable online shopping experience. Check out is speedy and the items are shipped in secure parcels that prevent damage. I've shopped with them for years and will happily continue.

Did not read carefully and found it easy to confuse the lined verity with the unlined. I am happy with the lined ones. Will be returning the unlined.

The site is exceptional and outstanding and I love the descriptions which gives you a very accurate description of all their merchandise. Customer service are warm, accommodating and care deeply for their customers. I highly recommend this website.

I've only ordered twice from her room, but each time I am kept up-to-date when there isn't backorder and usually it is shipped earlier than stated. I have been very satisfied dealing with this company and their products are wonderful.

I ordered 10 pair of 100% nylon size 5 underwear after a lot of searching and reading reviews. After placing the order and being fully charged and expecting to receive the underwear, I was notified of a lengthy delay. In other words, I was sold underwear that was not in stock! That should never happen in my opinion! When the package arrived 5 weeks later, the fit was huge so I returned all of them and had to pay $9 shipping at the post office. The entire experience was terrible.

I ordered 2 bras that I normally, where at a very good price I received one and I haven't received the other yet and there's really no information as to when I might get it. It just said that we won't bill you until it's been shipped.

Well I am almost 70 yrs old. I am through with the underwire bra days. I have purchased $60.00+ bras for the last time. The last one were tearing my skin off. I bought that other crap out of elastic. Well let's say DD's can't wear those. Then I found HER ROOM. OMG I am in heaven. I purchased just what I have been searching for. FOR UNDER $30.00. In every color you could imagine. There is so much more.
Thumbs up people...Thank you

After loving theses slips for several years, I decided to buy them at another store on-line and found that most were made of ruff type, burlap material. However, I have again with Her room found my latest order to be as the original order of the same slips several years back. Very happy with the new soft material again.

I had ordered from this company@ 4 years ago- I returned the bra. Don't fit right. They would not refund my $ as they said it has "deodorant " on it - I was pissed! If I wanted it back I'd have to pay $10 for them to return it. I did not order again until 2 weeks ago against my better judgement.
Wrong! I recieved 2 bras - one they shipped the wrong size - the other didn't fit right -I paid to return them both they did not refund me for one of them. I called and was told " deodorant" stains …. I tried it on in the evening - any deodorant would've been gone. Same tho g they told me last time. The customer service department doesn't care. If you don't k own if it's going to fit don't order it to try on. Chances are they won't refund you. It's a scam
I will continue to purchase from other companies

I became aware of HerRoom several years ago when I found my favorite Olga panties were available on their site. I've been buying them from HerRoom ever since. In addition, I've purchased swimwear and bathrobes for me and my mom. Their items always arrive very nicely package and in a timely manner. Returns or exchanges are easy. I trust working with this company.

I ordered 3 bras. Only received 1 and was charged for 3. I wrote 3 messages with no reply and then called customer service where the rep was very kind and said she was going to figure out what happened. Would like to tell you that this was my first order. Its not a good way to build your customer base. I hope to receive the bras or a refund. Thank you for listening

I love the fact that you have such amazing filters in helping us find products by styles and sizes, and some of the most extensive product selections for lingerie on the internet. Unfortunately, the HerRoom search engine is painfully slow in loading and this makes the experience very frustrating. This is not due to slow internet or wifi on my end; I actually had my house hardwired with ethernet and don't have wifi buffering to slow my system down since my house has been wired for ultra high speed internet. I don't encounter such slow speeds with anyone else on the internet, just HerRoom, which is super slow, which is like dial-up from 30 years ago. Delivery time for my order has now now taken over 7 days from date of shipment, on top of delays for the item having been out of stock. I would have thought that the items would have been expedited since I had such a long wait.

Ordered 3 bras in July; two the same, one different. Received single bra. Most uncomfortable, scratchy lace product. Can't return because I had to wear it all day to realize this (my bad decision). Two bras (item that I originally bought at Walmart and loved, was cheaper and at hand) never arrived with Tracking Info: Any Day Now. Had a live chat to find out it may come in September! I only ordered from HerRoom for the convenience. Which it was not.

Support by the team of Herroom is always friendly and very useful. Furthermore I found that the time for the delivery of the goods has improved very much. Thank you for this. There is one little thing that needs to be fixed: the time for loading parts of the Website is sometimes painfully long. If this could be corrected it would be great. Please send this request to your IT Team.

I was able to find my favorite panties in colors that I love! There is nothing like Vanity Fair Lace Nouveau nylon briefs. They've been my favorite over 30 years. HerRoom carries colors I just can't find in the local department stores. Shipping was fast, too! I love HerRoom and VF panties.

I have used this site in years past and they are consistently great at getting my orders processed and shipped out in a timely manner. The items I have purchased are of great quality and price and I highly recommend HerRoom for your personal needs.

I have recently had reverse shoulder surgery, which means that I won't be able to fasten my bras in the back anymore. Looking for a supportive front-closing bra in my size was difficult, and I returned many that just didn't work. However, I was able to find these Glamorise Wonderwire front closing bras that were perfect.

I have a tough size to find in bras - 34G - and not only did this site show me that that was the correct size (after years of trying the wrong one(s) at local stores) but it offers a huge range of bras and excellent prices in every size. I love the FAQ pages too. Thank you!

I bought bras from HerRoom and I am amazed that they fit so well. Thanks to information on the site, I finally measured myself properly and am wearing the right-size bra - after years of the wrong size. I no longer think of bras as a torture device that I can't wait to take off the moment I get home. Very satisfied indeed with my experience and I plan to order again. By the way, I live in Europe, and this site saves me so much trouble with language barriers, a 'foreign' measuring system, etc. I can get bras that I understand, that fit, are so comfortable and are delivered to my door. Absolutely everything is good about that.

Notwithstanding my satisfaction with the excellent products, prompt delivery, and courteous treatment...
Upon receiving my items, I submitted a review, which was not posted. On August 14, I sent a query to check and got a nice explanatory reply from Jacqueline stating the reason for my review being rejected. Namely: "As a man, I'm impeded from reviewing ladies' intimate garments". Surprisingly, on August 15, I received a request to submit a review of the products I purchased (!), for which I'm at a loss and utterly confused.

We were looking for a nice, short, half-slip plus a padded bra that was both becoming & comfortable.
Checked with HerRoom & happily, they had them both. They were ordered & arrived quickly & in perfect condition. We are both delighted with the products & service.