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HerRoom has a rating of 3.9 stars from 3,696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HerRoom most frequently mention great selection, good quality, and long time. HerRoom ranks 6th among Plus Size sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
55,955 reviews
UPDATED 10/25/24: Received a response to my previous 2 star review on the not great experience I had ordering, and Jacqueline Wells in their customer service department reached out to explain the situation thoroughly. Much appreciated, so i'm updating my review to 4 starts just based on the time she took to explain the reason my initial experience was not so great.
I was notified 2 of the 3 bras I ordered had shipped. When the package finally arrived only 1 bra with a note the other was damaged and didn't ship. In the meantime I was charged for both. I emailed them from their website Saturday September 21st and received an automated response. The response said they would get back to me shortly. On the website I think it says within 48 hours. Nothing by Wednesday Sept 25th so I called and waited 15 minutes before leaving a message. It is now a full week and 2 days after my original email and still nothing. I am fed up and want a refund for the 2 bras that are now limbo.
FOR OVER 10 YEARS I HAVE WORN THE SAME BRA. I NEEDED A CHANGE SO I WENT SEARCHING. EVERYTHING I PURCHASED JUST GOT RETURNED BECAUSE IT DIDN'T FIT RIGHT. BUT WHEN I TRIED ON THE GODDESS I FELL IN LOVE WITH THEM. THEY FIT PERFECTLY AND THERE EXTREMELY COMFORTABLE. I ORDERED 4 MORE A COUPLE OF DAYS AGO. CAN'T WAIT UNTIL THEY GET HERE. THANK YOU
I ordered lingerie about six weeks ago. They told me the delivery was delayed August 28. We are now at September 6 No product no communication whatsoever. And I paid for this item.
* HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy shopping experience, once I became comfortable with my sizing.
Love shopping for Bras with Her Room. If it does not fit, it is easy to ship back and reorder. I love this!
I have ordered 6 panties on August 15th and received only 2. I sent a message on August 23rd. I received a reply that my note would be sent to management for review etc. I have never heard anything again. I just sent another inquiry and hope to hear something and received the 4 other panties that are missing. Thank you. Lucette
I am very pleased with my purchase from "Her Room".
Prompt shipping and clear attention to details. Great customer service! I will continue shopping with this company.
It took close to two months to get my order. There were very few emails with updates on when I would receive the merchandise. I called the customer service # & the agent was quite rude.
Hello Michele - I have reviewed the phone call, and it was very heated on both sides. I apologize that our representative was not able to stay calm in the end. As for your order, our records show it shipped in 4 weeks to you.We apologize for the delay and see that our delay notice did not make it to your email address. We failed you twice. We are sorry.
Kind Regards,
Wilma
Customer Service Manager
Easy to use the website and order the item. Great quality shalewear.
Order took over 3 weeks to arrive, and the only communication was directly after the order was made to say it was dispatched. I would have liked to hear from the company after 2 weeks to say it was in transit or something. Otherwise everything was great 👍
* HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased a final sale pair of DKNY pajamas which were BIG - I simply asked to exchange for a Small which you still had in stock. No budging on "policy" and so I ordered a small as well. Now stuck with a medium and I will never shop with you again
Hello Philippa - Our final sale policy states no returns or exchanges and we display this policy on the product prior to purchase. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I have ordered several times from HerRoom and have never had a problem. The merchandise is always top quality and fairly priced. It arrives in good time and well packaged.
This time my order was faster. Last time the company that supplied it was out of stock for several months and I didn't get it. Not their fault and they kept in touch with me. Good customer service.
Found what I wanted right away
The best selection of styles, sizes, colors on an easy to navigate website with great pricing, even greater sales and promos with quick checkout and delivery.
Website had great product information that helped make the right decision and avoid a return. Shipping was speedy with information provided about the progress.
I have been ordering for 6 or 7 years and never any issues with my bras. I wish, however, that I can get more than 2 styles in my size. I'm a 44K so it's only 2 or 3 choices in underwire that fit. I wish I can get 46L or 46M but bras with underwire are never available in those sizes.
* HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Finally, a comfortable bra that does not make me itch. It has taken a long time to find one that does not have nylon, spandex and all the other itchy fabrics. I love my cotton bras. Thank you
Charges for everything. Delivery $7.00.
Return or exchanges $7.50.
Takes a long time to receive package. No tracking available.
Poor customer service.
Not customer friendly.
Never again.
Hello Irena - Thank you for your feedback. Your order shipped out the same day you placed our order and arrived in 4 business days. We offer free shipping at a $75 threshold. Your order did not meet this. You then chose to select our pre-paid return shipping label. I hope this answers your concerns.
Kind Regards,
Wilma
Customer Service Manager
Ordered 2 bras one Wacol 44-C received correct size and fit perfectly well
The other one a sport bra did not know the brand…was awful size 44 was correct The C cup is like a DD or DDD
I need to return it…how do I return and have my money back or have another Wacol same size?I will be waiting for your response
* HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received part of my order within a reasonable delivery time. However, I was notified that I would have to wait for the remainder, which is backordered for at least 3 weeks. So I am still waiting.
Hello Thomasina - While placing your order with us we provided inventory status in the size dropdown. You selected 2 pre-ordered items. We immediately sent you the in-stock items along with an email letting you know it was a partial shipment. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I am pleased with the Vanity Fair panties I ordered. Not many sites have size 5 in different colors, and the site was easy to order from. The price was also good.
The items I was able to buy when living in a large metro area are not available now that I live in a small town. I'm so pleased to be able to find them at Her Room.
Shopping went smoothly and the deliver was very fast, the products are my favorite that I have purchased many times before and always things are perfect
Had two interactions with customer service that were both abrupt and disappointing, one via chat and one via email. Outcome for both was a letdown. Probably won't shop here again.
Heo Katherine - We reviewed our conversations with you and feel our representatives were courteous. You were trying to return something way past our return policy date. We appreciate that you did not like our staff holding firm to our policy.
Kind Regards,
Wilma
Customer Service Manager
I used to trust your bras' sizing. Not anymore. This is the second time I've ordered the correct size and ended up with a bra that was too small around and too small in the cups. What changed?
Hello Marla - We have reached out to you to provide fit information. Comparing the fit of a bra from 2016 with one made in 2024 is just not realistic; the older bra over time has been compromised. You simply may not be used to the feel of a new bra. We'll get you in the proper size.
Kind Regards,
Wilma
Customer Service Manager
I bought a Calvin Klein bra that I wear as an everyday one. I was pleased to find it as I think it's been discontinued. It arrived in perfect condition so I'd highly recommend HerRoom.
Great choices, Great sales. Always delivers. Love being able to buy my regulars repeatedly. Sale prices enable you to try something different. Thanks so much.
Always good quality at great prices. Fantastic selection. Good delivery time.
Her Room has tons of beautiful clothing and lingerie. They ship fast, and customer service is great. With so much to choose from, I shop for all my personal wear from Her Room.
Great delivery very fast the wife loves the fabric & colours and the size is great to highly recommend. Highly recommended what a great team Herroom, are many thanks Doug
Gain trust and grow your business with customer reviews.
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom is an online lingerie and men's underwear retailer based in Dallas, Texas. It was founded and is owned by Tomima Edmark, inventor of the TopsyTail. Edmark runs both HerRoom and brother site HisRoom, through her company, the Andra Group LLP.
Hello Lucette - Our records show we have several times emailed to you that you were sent the 2 in stock panties, and the remaining 4 have a ship date the week of 9-4-24. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager