HerRoom

I became aware of HerRoom several years ago when I found my favorite Olga panties were available on their site. I've been buying them from HerRoom ever since. In addition, I've purchased swimwear and bathrobes for me and my mom. Their items always arrive very nicely package and in a timely manner. Returns or exchanges are easy. I trust working with this company.

I ordered 3 bras. Only received 1 and was charged for 3. I wrote 3 messages with no reply and then called customer service where the rep was very kind and said she was going to figure out what happened. Would like to tell you that this was my first order. Its not a good way to build your customer base. I hope to receive the bras or a refund. Thank you for listening

Ordered 3 bras in July; two the same, one different. Received single bra. Most uncomfortable, scratchy lace product. Can't return because I had to wear it all day to realize this (my bad decision). Two bras (item that I originally bought at Walmart and loved, was cheaper and at hand) never arrived with Tracking Info: Any Day Now. Had a live chat to find out it may come in September! I only ordered from HerRoom for the convenience. Which it was not.

Support by the team of Herroom is always friendly and very useful. Furthermore I found that the time for the delivery of the goods has improved very much. Thank you for this. There is one little thing that needs to be fixed: the time for loading parts of the Website is sometimes painfully long. If this could be corrected it would be great. Please send this request to your IT Team.

I was trying to determine sizing and while I used the online videos and measuring tips, I still ended up with bras that don't fit properly. I really would like to talk to a human fitting expert and was unable to get through in any way. No chat bot could answer my questions. Now I have a bra that is too big and sent some back and I'm still not where I want to be. Bummed. I could swear that in the past HerRoom had humans you could talk to?

I bought bras from HerRoom and I am amazed that they fit so well. Thanks to information on the site, I finally measured myself properly and am wearing the right-size bra - after years of the wrong size. I no longer think of bras as a torture device that I can't wait to take off the moment I get home. Very satisfied indeed with my experience and I plan to order again. By the way, I live in Europe, and this site saves me so much trouble with language barriers, a 'foreign' measuring system, etc. I can get bras that I understand, that fit, are so comfortable and are delivered to my door. Absolutely everything is good about that.

Notwithstanding my satisfaction with the excellent products, prompt delivery, and courteous treatment...
Upon receiving my items, I submitted a review, which was not posted. On August 14, I sent a query to check and got a nice explanatory reply from Jacqueline stating the reason for my review being rejected. Namely: "As a man, I'm impeded from reviewing ladies' intimate garments". Surprisingly, on August 15, I received a request to submit a review of the products I purchased (!), for which I'm at a loss and utterly confused.

I have never had such an easy experience over the internet. This is the second time I've ordered from this company absolutely no problems the products are top notch. Thank you again for the best experience I've ever had when shopping the internet

I was told years ago to wear Alive Support Hose. Everything was fine until the stores did not have the Alive Support Hose. I spent time going around,looking. Then I found your web site. I get my hose very easily in a color and size I need. I also teach and spend a lot of time on my feet five days a week. I had three big babies, giving large veins in my legs.

I enjoy the vanity fair panties. I have bought several pairs multiple times. Most of the time all is well. However three times I ordered panties and received email that my order had been processed but then was notified that such items were not available. Why are items for sale when they are not available? Having to call and amend my order is ridiculous!

The only negative experience is I had to wait almost a month for my (1) Fantasia bra to become available. Being that I waited almost a month, as a customer I would have expected some type of service to be given to me/customer for being inconvenienced outside of the normal delivery timeframe.

I have regularly shopped this site for things for my wife for a few years. Within the last year they implemented a web site redesign that makes the filters not work well and regularly empties the shopping cart. I have largely switched to other sites unless I know exactly what to orderl.

You ladies know exactly what l am ordering even when I can't remember my password. My order ALWAYS makes it to me in time.

For that I AM Over the moon satisfied with your service!
Thank you!

Rhonda Rogers, Sitka, Alaska

I purchased an Under Armor shirt that I had been looking for in my size and finally found it here! I have purchased several things from here and have always had a wonderful experience. Great communication and quick shipping! Highly recommend!

After going through the sale items and picking out gifts for my sisters birthday you DID NOT FULFILL. My disappointment was your handling of the order or non-delivery.
Her birthday is in two weeks. I don't have time for bad service.
So I loathe company and will not use your service ever again

I am extremely frustrated with my experience. I placed and paid for an order. My order was marked as delivered. I never received the package. I contacted customer service and was told to wait. I contacted customer service again several days later after zero communication from Herroom and requested a refund. I was told I cannot be refunded. I was promised a refund or communication within 24 hours, neither happened. I have no item and no money. The customer service people were rude and standoffish and not helpful.

I recently purchased my third set of PJ's by Natori, I love the comfort and fit while I sleep and they are nice to lounge in. I always get compliments when I wear them when visiting family or friends. Temperature while sleeping is important to me, these always feel good!

I have ordered 4 different brands and they all fit differently! For instance one cup size is too small another cup fits and band too loose or too tight. Same size band and cup ordered just different brands. There is nowhere to purchase a bra where I live!

I placed an order with overnight shipping. It was shipped in a timely manner, but FedEx had some sort of incident with the truck which "delayed" the package. I requested a refund for the shipping cost, which I received, along with assurances that tracking would be updated soon and I would still receive my package.

Two weeks later, I still have not received the package and there is no tracking update from FedEx. While it's not HerRoom's fault that FedEx lost/destroyed my order, my complaint with HerRoom is that I sent two additional emails requesting a reshipment over those two weeks, but still have not received so much as a reply. They clearly could not care less about their about their customers.

Easy to use the website and order the item. Great quality shalewear.
Order took over 3 weeks to arrive, and the only communication was directly after the order was made to say it was dispatched. I would have liked to hear from the company after 2 weeks to say it was in transit or something. Otherwise everything was great 👍

This time my order was faster. Last time the company that supplied it was out of stock for several months and I didn't get it. Not their fault and they kept in touch with me. Good customer service.

The best selection of styles, sizes, colors on an easy to navigate website with great pricing, even greater sales and promos with quick checkout and delivery.

I am pleased with the Vanity Fair panties I ordered. Not many sites have size 5 in different colors, and the site was easy to order from. The price was also good.