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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I would dare say I have purchased at least 8 diamonds, Gold, and designer handbags. In my first order I was nervous for the product to arrive, making sure I was not duped. When it arrived, as they had said the day etc, I was very pleased. I still had doubts, so purchased a diamond tested, and all looked good. Took to big Diamond store to have mounting and they were just another confidence booster in my decision.
I got banded from bidding on auctions because you're misleading site... It says to leave your Max bid and let it work work for you. Well that's what I did and I got kicked out of auctions because I didn't know any better. Now I can't get the items I wanted because of your main page and different rules of the The auction pages themselves.
We apologize for the delayed response, Daniel, and we're sorry to hear about your experience. Each auction house sets its own bidding rules and policies, which can vary. We understand how frustrating it can be when expectations don’t align with auctioneer policies. If you’d like assistance understanding the rules or appealing your bidding status, please contact our support team at 844-775-4774. We appreciate your feedback and the opportunity to improve your experience.
It's easy to bid and you can follow it live as the closing gets near
Thank you for your positive feedback, Bill! We're delighted to hear that you found our auction platform easy to use and enjoyed the live bidding experience. We apologize for any confusion regarding payments, and we're here to help clarify any questions you may have. Please don't hesitate to reach out to our customer support team for assistance with payment inquiries or any other concerns you may have. We're committed to providing a seamless auction experience for our customers, and we appreciate your support. We hope to see you at our future auctions - happy bidding!
Won my auction cant find an invoice called auctioner no answer & no way to get ahold of a live person on hibid. Format for bidding is very easy. Trying to navigate the site for invoice or anything else is difficult
We apologize for the delayed response, Denise, and appreciate your feedback. Auctioneers manage their own invoices, so we recommend reaching out to them directly for assistance. We understand how frustrating it can be when communication is difficult. If you need help navigating the site or locating auctioneer contact information, please reach out to our support team at 844-775-4774. We appreciate your input and hope your next experience is smoother.
The bidding process through Hi Bid was terrific and I will likely try again. The problem was the actual auction. I purchases used Emeril 360 air fryer and got it for I felt was a very good deal frankly. The problem is that the handle on the air fryer was broken which I discovered only after I got the item home and the baking racks that came with the item weren't even for the air fryer. If I want to use I will have to purchase Emeril replacement racks at a premium which will place the cost of the item well above what I might have paid through another route. I'm hoping g to be able to contact the party in charge of the auction but not certain how to do that.
Jacob, please contact our customer support team regarding the issue with your auction item, and we'll assist you in resolving it promptly. Thank you for your feedback, and we appreciate the opportunity to address your concerns. To better assist you: our support number is 844-775-4774. Happy Bidding.
I don't like the soft closing. Set a cut off time and all bids are final.
Thank you for your positive feedback, Robert! We're glad you're enjoying our auction format. It's worth noting that while some auctions may utilize a soft closing feature, it's at the discretion of the auctioneer and not all auctions on HiBid employ this method. We appreciate your support and hope to continue meeting your expectations in future auctions. If you have any further questions or suggestions, please feel free to reach out - happy bidding!
Just love winning a bid, always have great items. I'm here every week!
The HiBid site worked exactly as I expected. I made my max offer, received updates if I was outbid and refreshed every minutes.
Thank you for your positive feedback, John! We're glad to hear that HiBid met your expectations and provided a smooth bidding experience. We strive to make the bidding process as convenient and transparent as possible for our users. We appreciate your support and hope to continue serving you in future auctions - happy bidding!
Registration and bidding were fairly easy to use. However, closing time was later than advertised, and the additional two-minute increments were on top of that. It was confusing.
Thank you for your positive feedback, Melanie! We're pleased to hear that the registration and bidding process went smoothly for you. We apologize for any confusion regarding the closing time and the additional two-minute increments. We'll strive to ensure clearer communication in the future. We appreciate your support and hope you find the item you're looking for in our upcoming auctions - happy bidding!
Everything went well. Pictures were up early for preview. Any questions I had were explained on the site. Bidding went smoothly. Pickup of my winning bid items also went smooth & efficient.
Thank you for your positive feedback, Jodi! We're thrilled to hear that you had a smooth experience from start to finish, both with bidding and item pickup. We're delighted that you found our site user-friendly and informative. Your continued support means a lot to us, and we look forward to serving you in future auctions. If you have any further questions or feedback, please don't hesitate to reach out.
I called Superior Auctions a couple times about pickup location and address and did not get an answer but left a message. They did call me back.
Thank you for your positive feedback, Marvin! We're delighted to hear that you found our notification system effective and that you had a great experience overall. We're glad to hear that Superior Auctions returned your call promptly. We appreciate your continued support and look forward to serving you in future auctions. If you have any further questions or feedback, please feel free to reach out.
It is always great when you can view the whole auction on one page. The only downfall is, when you want to view an item, it opens a seperate page.
The bidding process and payment and all that stuff was easy however, when picking up there is such a long wait. I have bought from several auctions and normally all I do is show them my invoice and they already have my entire order together and this is various auctions. I think it would be much more efficient if y'all were better organized in the back and had everybody's complete order together, just my opinion for what it's worth. I know I was next to a lady who had been waiting over an hour. I don't think I waited quite that long, but it was close.
We apologize for the delayed response, Melissa, and appreciate your feedback. We're glad to hear the bidding and payment process was smooth, but we understand how frustrating long wait times for pickup can be. Auction houses manage their own fulfillment, but we’ll pass this along as feedback to help improve efficiency. If you’d like to share more details, please reach out to our support team at 844-775-4774. Thank you for your input—we value your experience!
My whole experience went well. I am very satisfied.
It is fun to follow and bid once in awhile but you need to be careful and choosey. The photography is normally horrible and you have to love the descriptions like; "Nicely Circulated" or "Nearly Uncirculated". You are taking a gamble each time you bid on what the coin or coins actually are like but their shipping service is on point. You will get what you win but it may have a scratch or flaw you did not notice and that is part our fault and the lousy photos are the other part. The photo attached I did not win but threw a bid anyway. It is not a good pic to judge the coins' grade, condition or color. The second, the '84 half dime is much, much better. Did not win that either. I am away from home at a Baltimore Whitman Expo and cannot provide any proof of purchase as they would be at home.
I have been buying a lot of items from auction. Specifically Treasury Auctions in Salt Lake City,UT. Not anymore! Most of the items I have been getting as of late has been broken damaged or used. I make sure to read all descriptions to make sure it's not listed as used or damaged. Somehow I still get damaged and used items. When I bring it up to them they give me hard time about getting a refund. They are extremely rude and make me feel like I'm trying to rip them off. It's completely the other way
A round. The last time my card didn't go through so I payed with cash upon arrival. I only got one item description said new/open box. It was damaged and used. When I asked a young lady about getting a refund she said she would issue a credit towards my next auction. I just wanted my cash back that I just handed to them. She at first said I'll do it this time. Then she said she couldn't then she said I can give you 15% back. Then she changed it 50%. Why do the amounts keep changing? I didn't want a credit I just wanted my money back. The last time I got a credit. It didn't show up on my next auction. When I came to pick up I told them about the credit and showed them the paperwork. They said the guy that issued you the credit no longer works here so we can't honor that. How is that my problem! They are crooks think twice about buying from this auction house. Please check your items before you leave. They are out to take advantage of you!
We apologize for the delayed response, Marlin. We're sorry to hear about your experience with Treasury Auctions in Salt Lake City. Auctioneers are responsible for accurately describing their items and handling disputes, but we take concerns like yours seriously. If you haven’t already, please contact our support team at 844-775-4774 so we can gather more details and look into this further. We appreciate your feedback and understand how frustrating this situation must have been for you.
Dennis was huge help with questions I had regarding freight
The sorting by option and poor search option is frustrating. Also, trying to pay is enough to make me never return. I can't pay like other sites, nope I have to wait for an invoice via e-mail from the seller, then use their preferred way to pay and ship. Why can't I pay via the webpage? Maddening!
I do like the variety of items though.
I've been ripped off by 8 out of 10 auction houses,I am done with hibid for good and it's many thieves
We apologize for the delayed response, Bee. We're very sorry to hear about your experience. While auctioneers are responsible for their listings and transactions, we take concerns like this seriously. If you haven’t already, please contact our support team at 844-775-4774 so we can gather more details and look into this further. We appreciate your feedback.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your glowing review, Anthony! We're thrilled to hear that you've had such a positive experience with us. It's wonderful to know that we were able to exceed your expectations and provide you with the confidence and reassurance you needed throughout your purchases. We're committed to delivering exceptional service and quality products every step of the way, and we're delighted to have earned your trust. We look forward to continuing to serve you and providing you with more fantastic finds in the future - happy bidding!