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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I had bids on 3 items the first 2 went like it was supposed to but when I went to up the bid on the third item it would skip my item and bring up the next item that I didn't want it did that 2 times then my item sold I guess its not the end of the world it saved me some money
When you hit the back or forward button to look at previous or the next page, you get an error message, page not found. There is no intuitiveness to the platform and the menu of categories is very awkward. There needs to be an overall platform update with more defined categories, more streamlined searches, and a way to weed out unwanted sales. The intent of the site is very good, but the tool itself is reminiscent of a late 90's or early 2000's search tool. You can maneuver, but it is painful at times.
I find HiBid difficult to navigate and use. It's certainly not user friendly. I find it odd that with every auction you need to register with the auctioneer and reenter the cc info. Doesnt seem very secure. Each auction have their own rules, payment times and shipping times, if they ship. By lurking for months I thought I finally knew enough to register. I then registered for an online only auction and won a few things. The withdraw for payment was done several days later. I haven't heard anything from the auction company and now I'm wondering if I'll actually get the items I won. I wonder if any of the auction companies are vetted to make sure they are legit. But maybe it's a slow process and I'll eventually be notified of shipping charges and stuff will be mailed. It really feels like you're on your own here and the method of making sure you get the items is the cross your fingers method. On another topic, I still have not figured out how to search for a specific auction. I do a search for auctions in my state and sometimes it only shows one or two. But an hour later I can search and get 15.
Lost connection had to reopen and start looking for the item again
I got 5 items 3 of them were not as described and one was completely broken I am not happy that I was given broken items it is not right
We apologize for the delayed response, Brad, and we’re sorry to hear about your experience. Auctioneers are responsible for accurately describing items, and we understand how frustrating it is to receive items that don’t match the description. We recommend reaching out to the seller directly to address this issue. If you need assistance facilitating communication, please contact our support team at 844-775-4774. We appreciate your feedback and take concerns like this seriously.
Easy to bid, kept me informed, little concerned not with the item being sent. Still have not received. Not their fault, was to
Be here last Thursday. Today is Tuesday, still not de!ivered
As you can see in the picture attached site says you are bidding on 10 items, They are very misleading with this the trees i paid my bid price per tree but the culivator teeth right beside it were for the lot as expected. I usually have a great experiance with HIBID but this auction was terrible and cost me $5000.00 more than what I thought i was bidding because of the way it is listed. Pickup was snet out that all big equipment was to be picked up the saturday and sunday and all smaller items were to be picked up Monday in time slots. It was a sh&t show all big items were still there owner was driving the telehandler around and yelling like a crazy man. Not at all a good experience was there for over 2 hours parked on the side of the road. Really not happy that I bid $100 for a lot of 10 trees and got charged $1000 really not happy with this auction and not sure I will ever use it again.
We apologize for the delayed response, Kevin, and we’re sorry to hear about your experience. Auctioneers are responsible for their listings, descriptions, and pickup arrangements, and we understand how frustrating it can be when expectations don’t align with the final outcome. We recommend reaching out directly to the auction house to discuss this issue further. If you need assistance facilitating communication or navigating the site, please contact our support team at 844-775-4774. We appreciate your feedback and take concerns like this seriously.
I was surprised on the variety of products that was available. I think one area which can really make an improvement is the delivery service ease. I'm still waiting for the delivery charges quote on the products that i won in bidding.
We apologize for the delayed response, Anindya, and appreciate your feedback. We're glad you enjoyed the variety of products available! Shipping and delivery are handled by individual auctioneers, so we recommend reaching out to the seller directly for an update on your delivery charges. If you need assistance contacting the seller or navigating the site, please reach out to our support team at 844-775-4774. We appreciate your input and hope your next experience is even better!
After sale service is great. Bought 12 items, 11 of them were as described. 1 was a return,not even close to the description in catalog, had been put in box of a much more expensive scooter. All of the packing materials from both were in the box.
We apologize for the delayed response, Gary, and appreciate your feedback. We're glad to hear you had a mostly positive experience, but we understand how frustrating it can be when an item doesn't match its description. Auctioneers are responsible for listing accuracy, so we recommend reaching out to the seller directly regarding the misrepresented item. If you need assistance facilitating communication, please contact our support team at 844-775-4774. We appreciate your input and will continue working to improve the bidding experience.
Primebid on this site is a ripoff. They take your max bid without anyone else bidding and hibid let them. To top it off, I've never paid for something, don't receive it and couldn't get a refund! They are rude and unequivocally the reason people think the south is racist!
We apologize for the delayed response, Darez, and appreciate your feedback. Auctioneers set their own bidding policies, including how max bids are handled, and we recommend reaching out to the seller directly for clarification. If you’re experiencing issues with an auctioneer and need assistance facilitating communication, please contact our support team at 844-775-4774. We take concerns like this seriously and appreciate you bringing it to our attention.
Thank you, Neil, for your feedback! We're thrilled to hear that you had an easy transaction and are happy with the process. We look forward to your future bids with us!
I'm new to this and HiBid makes it easy - the directions are clear and easy to follow with terms defined.
Thank you, Shelley, for your wonderful feedback! We're thrilled to hear that you found HiBid easy to use, and we're glad to have provided clear directions and definitions. We appreciate your kind words about Jessica's assistance. Happy Bidding!
Fun, and enjoying all the cool things that you can offer for me to bid on. Thanks again
Thank you, Barry, for giving HiBid a try! We're delighted to hear that you found the experience fun and enjoyable. We're constantly updating our offerings to provide a wide variety of items for you to bid on. If you have any questions or need assistance with anything, feel free to reach out to us. We appreciate your interest and look forward to seeing you at future auctions - Happy Bidding!
Well informed all the time. Only time I didn't know what was going on is when I bid and it said pending.
Thank you, Brian, for your fantastic feedback! We're thrilled to hear that your first experience with HiBid was easy and well-informed. We strive to keep our users updated throughout the bidding process. We appreciate your friend recommending us - happy bidding!
It was easy to bid on this auction site. I like the multiple items that are available to bid on.
Thank you, Patrick, for your wonderful review! We're delighted to hear that you found it easy to bid on our site and that you appreciate the variety of items available. We're grateful for your continued support, and we look forward to serving you in future auctions - Happy Bidding!
HiBid is always easy to use and you know exactly where you stand in the bidding process at all times.
Thank you, Connie, for your fantastic feedback! We're thrilled to hear that you find HiBid easy to use and that it provides clarity throughout the bidding process. We look forward to providing you with more great experiences in the future - happy bidding!
I love auctions but no longer have time to attend them. I dislike eBay due to the level of dishonesty I have dealt with. HiBid is fun and easy. Every dealer I have purchased from has been honest. What I have won is exactly as pictured, packed well and mailed to me in a timely manner. Very pleased
Thank you, Rebecca, for your fantastic feedback! We're thrilled to hear that you find HiBid both easy and enjoyable to use, and that you've had positive experiences with honest dealers and timely deliveries. Happy Bidding!
Totally worth my time. Got some great stuff. Little intimidating for me at first because I'm not the best with technology, but I caught on.
Thank you, Nancy, for your wonderful review! We're thrilled to hear that you had a solid and enjoyable experience with HiBid, and that you were able to find some great items. We're grateful for your interest in our platform and the specific sale that brought you to us. We look forward to providing you with more great auction opportunities in the future - happy bidding!
Hated that there is no cut off time and sat for 90 minutes bidding over and over again as the clock keeps resetting. Then didn't get the item. Horrible
We apologize for the delayed response, Judith, and appreciate your feedback. Many auctions use a soft-close system, which extends the bidding time when new bids are placed to ensure everyone has a fair chance. We understand how this can be frustrating, especially in competitive auctions. For specific bidding rules and assistance, we recommend reaching out to the seller directly. If you need help navigating the site or finding seller contact information, please contact our support team at 844-775-4774. We appreciate your input and will continue working to improve the bidding experience.
Everything I bought was in new condition and Joanne was very helpful to us. She's a great employee
Thank you, Linda, for your wonderful review! We're thrilled to hear that you received great service and that your items were in new condition. Providing value and excellent customer service is our priority, and we're grateful for your appreciation - Happy bidding!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Christopher, and appreciate your detailed feedback. We understand that navigating different auction rules and registration processes can be confusing. Each auctioneer operates independently, which includes their own payment and shipping policies. If you haven’t received any communication about your winnings, we recommend reaching out to the auctioneer directly for updates. If you need help locating their contact information or navigating the site, our support team is happy to assist—please call us at 844-775-4774. We also appreciate your feedback on search functionality and will share it with our team for consideration. Thanks for your input, and we hope your next experience is smoother.