Overview
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Well, I do understand that the site cannot be aware of all of the auction companies which scam customers on their platform, HIBID allows companies that they know are misrepresenting inventory and/or using shipping schemes to rip off customers, such as WEISS LAKE AUCTIONS LLC, and AUSTIN YORK LLC, which has several auctions a month. There is a reason they do not allow you to review individual auction houses. You can see in the photos the rugs I received. They had been sprayed with malodorous dye/paint, which transferred to my hand when I touched them.
Buying On hI bid has been a lot of fun but recently I've noticed I need to read the fine print carefully on certain Auctions by certain companies cause some of them are charging outrageous buyers premium.
Thank you for your review and feedback. We're glad to hear that you have found great items and deals on HiBid. We understand your concern about buyer's premiums and we strive to educate and highly encourage auctioneers selling on our platfrom to provide transparency in their auction listings. While we try to work closely with auction companies to ensure accurate and fair information, the buyer's premium do vary from auctioneer to auctioneer and it is ultimately determined by their business policies. We encourage our bidders to carefully read the terms and conditions of each auction to understand the fees involved. If you have any specific concerns about a particular auction, please feel free to contact the auctioneer directly for better assistance. We appreciate your support and hope you continue to enjoy your bidding experiences on HiBid!
Yeah... buyer beware. Mistakes happen, but DONT pass on forgeries or fakes knowingly and expect some one to be able to tell if its real from a 2x2 pic! Best TO STEER CLEAR AND SAVE YOUR MONEY AND HEADACHES! Especially watches. ROLEX in particular are MOSTLY FAKE. NO BOX OR PAPERS FAKE FAKE FAKE! Like our $#*! president!
I bid for two lots and won them but I'm a little confuse about scheduling a pickup day since I have not received my invoice for this two items yet.
It is easy to bid on this site. I've had a good experience purchasing items here. Having a few more pictures and more detailed descriptions would be helpful.
Thanks for the feedback, Matthew! We're delighted to hear that bidding has been easy for you. If you ever have specific preferences or requests, feel free to let us know. Happy bidding, and we appreciate your positive review!
Won my bid. Within hours I received an email confirmation of paid in full and they already had my small item packaged and ready to ship. Very organized!
Scam artists. No bids will go through without them calling you saying you didn't hit reserve and buyer's want this much money. Beware they will waste your time.
Home for scammers- allows auction houses to make fake charges to registered
Bidders. Maybe these charges will not be noticed. We did and caught them at it.
BEWARE!
I am a 15 year customer with excellent feedback in every aspect of this process. I have outfit my entire business, sales items and offices with hibid items as well as purchased for personal use. I have had my first horrible experience from a US based auction "Property 1 Vegas LLC". I have tried repeatedly to contact them via various methods and i have been ignored. It was a vacation auction. Stated throughout auction was that I had 18 months to use. I purchased 10 vacations. What it did not state in the auction is that I could only use 1 every 12 months thus making it impossible to use my 10 vacations. This directly contravenes the sellers code (sec D- must disclose details) and was deliberately misleading. I am asking for a refund for the vacations that I cannot possibly use.
Up until this experience I have had nothing but good things to say about the 25 or so auction houses that I have dealt with until now. Not every item was perfect but I genuinely believe that an honest attempt at honesty was made and in I got a good deal in the process. If a moderator reads these comments, then if you could intercede on my behalf that would be appreciated.
Julie
After finding the site and products of interest I had decide to start an account. This was way easier than I had hoped for. No problems what so ever. Looking forward to future auctions.
Very good so far but wish the descriptions were better. Would have bid on more!
Also pick up times were wrong. I waited over an hour after making sure that I was on time
Very good so far but wish the descriptions were better. Would have bid on more!
Never receive the winning bids from multiple auctions from Trice auction. Can't get any communication from the aTrice with phone and email. Because it's HiBid sponsor auction, I called them for help. The only help that received was the Trice auction phone number. Use proxid bid.
Pictures and descriptions were very helpful and items were clearly identified.
Love bidding and getting a great deal, it seems the more people who learn of these auctions, the less deals can be found, but ya find a diamond in the rough some times.
Hello Keith! We appreciate your positive feedback and are thrilled to be a part of your journey in finding those hidden gems. If you ever need assistance or have any questions, feel free to reach out. Happy bidding, and may you continue to uncover those diamonds in the rough!
Always a great experience bidding, payments, and pick-up with this auction house.
Accurate descriptions and will let you know if there is any issue with the lot.
Thank you for you review on one of the auctioneers selling on our platform. We'll make sure to pass this feedback to them. Happy bidding on HiBid!
I won some vinyl albums from Marley Auction in Tennessee, they sent me all but Michael Jackson "Off the Wall". I have sent 3 emails to find out why no response, there is no phone number, no way to get in touch besides email. I paid for Michael but did not receive Michael. AVOID AVOID AVOID They are by far the worst auction house I have ever dealt with. I buy quite a bit off the Texas group and have NEVER had one bit of trouble. The auction houses there are great. Stay away from MARLEY AUCTION IN TENNESSEE!
Yes I won three bids they were fast to collect and charge me shipping after two months and sending texts and e-mails they keep coming up with reasons it did not ship I would say all other auction that I have won on other sites have been great but here is a VERY BAD AUCTION HOUSE
Appears to be fair and keeps moving...just one in question, appeared that I was high bidder but it just shows closed and status. Still have not got my invoice and am beginning to be a little worried
Thank you, Ronald! We appreciate your feedback. If you ever encounter any discrepancies like the one you mentioned, please reach out to our support team. We're here to ensure your bidding experience is smooth and fair. Happy bidding!
Kept getting kicked off the website had to restart multiple times causing losing bids
Thank you for your feedback, and we’re sorry to hear about the issues you experienced with getting kicked off the website. We understand how frustrating it is to lose bids due to repeated restarts.
Technical issues like this can sometimes happen, but we are constantly working to improve the platform’s performance. If you continue to have trouble, please reach out to us for further assistance, and we’ll do our best to help resolve the issue.
We appreciate you bringing this to our attention and hope future auctions go more smoothly for you.
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.
Simplicity & Support For Auctioneers
To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.
Auctioneers, Get Started Today!
With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.
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Business History
Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sally, we've contacted you via private message to address these concerns, we look forward to assisting you with this matter. Thanks, The HiBid Team.