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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything I bought was in new condition and Joanne was very helpful to us. She's a great employee
No issues, the bidding process was super easy and intuitive.
Thank you, Bruce, for your fantastic feedback! We're thrilled to hear that you found our online auction process super easy and intuitive, with no issues encountered. We're glad that HiBid's notifications help you stay informed about local auctions. We appreciate your support and look forward to providing you with more seamless auction experiences in the future - Happy Bidding!
I was a bit confused when it switched to time bidding but it didn't take to long before I got the hang of it.
Thank you, James, for sharing your first-time experience with us! We're thrilled to hear that you had a great time overall, and we appreciate your patience as you familiarized yourself with our bidding process. We're glad you discovered HiBid and decided to give it a try - Happy Bidding!
I have bid and won some great stuff on Hi-Bid. From washing machine, clothes dryer, freezer. Jewelry and coins to metal detectors. I just got a lawnmower yesterday for a good price. You name it its on here.
Thank you, Scott, for your fantastic review! We're thrilled to hear that you've found a wide range of great deals on HiBid. We're glad you stumbled upon us through your Google search. If you ever need assistance or have any questions, don't hesitate to reach out. We look forward to providing you with more great finds in the future!
I bid on and bought a square baler yesterday and went after it today. I found the Hibid site to be easy to use and I would use it again.
Thank you, Jon, for sharing your positive experience with us! We're thrilled to hear that you found HiBid easy to use. We appreciate your trust in our platform, and we're glad to have met your auction needs. We look forward to serving you again in the future! Happy bidding!
We bought a TRX workout strap. In the picture it looked like a lot of 3. In the description it said TRX Straps. No where did it say it was only one. In the picture it should have been just one TRX. The picture showed more than one.
We apologize for the delayed response, Ed, and appreciate your feedback. We understand how important clear item descriptions and images are when bidding. Auctioneers are responsible for listing details, and we recommend reaching out to them directly for clarification on any discrepancies. If you need assistance contacting the seller or navigating the site, please reach out to our support team at 844-775-4774. We appreciate your input and will continue working to improve the bidding experience.
This auction sold me $3,000 worth of fake shoes, Yeezy"s Jordans "all" counterfeit. When I contacted them with a demand letter. They ignored the letter, they also sold me an X-Box that doesn't work.
We apologize for the delayed response, Starett, and appreciate you bringing this to our attention. Auctioneers are responsible for the authenticity and condition of the items they list, but we take reports like this seriously. If you haven’t already, please contact our support team at 844-775-4774 so we can gather more details and help facilitate communication with the auction house. We appreciate your feedback and understand how frustrating this situation must be.
I have been looking for a non-expensive car for a while now and the other auction site that I had been looking at had so many hoops to jump through I just didnt want to do it. When I came across HiBid and was checking out the jewelry section, cuz I was also looking for an engagement ring... so I looked at local car auction places and found HiBid is working nationwide and found a motorhome and Mercedes Benz that I just purchased with no hassle and great ease. Thank you!
Thank you for your feedback, Riley! We're delighted to hear about your positive experience with us. Making the process easy and providing helpful service is our priority. We appreciate you choosing us, and we hope to assist you again in the future! Happy Bidding!
At the last auction bidding was closing all over the place you had to scroll up then down then back up. They need to be in order it was such a mess
Thank you for your feedback, Josh. We appreciate your input. The movement of auction lot items indicates their proximity to closing. Happy bidding!
I love auctions and have used hibid many times. Not sure why, but whenever I looked at a lot it would take me back to the beginning. In the past I would be where I left off.
Thank you for your review, Antionette. We're glad to hear you enjoyed the auction. We apologize for the inconvenience you experienced with navigating through lots. We'll look into this issue to ensure a smoother browsing experience in the future. Happy bidding!
I won a 14k necklace from Vail International Inc. and they charged me sales tax. I have made repeated attempted to get them to refund that. I am tax-exempt and sent them my ST3 showing that I am a reseller. So far they have ignored my request.
We apologize for the delayed response, Pat, and appreciate your feedback. Auctioneers are responsible for processing sales and handling tax exemptions, so we recommend continuing to reach out to Vail International Inc. directly regarding your refund request. If you're having trouble getting a response, please contact our support team at 844-775-4774, and we’ll do our best to help facilitate communication. We understand your frustration and appreciate you bringing this to our attention.
When bidding on multiple lots, hard to keep track of winning bids and focusing on future bids. Also, I am using a mobile device and I'm new to online auctions.
Thank you for your feedback, Timothy. We understand the challenge of managing multiple bids, especially for newcomers to online auctions. We appreciate you choosing HiBid and hope to make your future experiences smoother. Happy bidding!
Easy to bid easy to follow items pictured well listed good
Thank you for your wonderful review, Gloria! We're thrilled to hear that you found our bidding process easy and our listings well-presented. Your satisfaction is our priority, and we're delighted to have provided you with a positive experience. Happy bidding!
Thank you for your fantastic review, Scot! We're delighted to hear that everything went smoothly for you and that you had a positive experience with our customer service. Your satisfaction is important to us, and we're glad we could provide you with great deals and excellent service. Happy bidding!
Amazing experience and the suspense if I win or I did not win.
Thank you for your glowing review, Roberto! We're thrilled to hear about your amazing experience and the excitement of bidding. We're glad your friend introduced you to HiBid, and we hope to continue providing you with great experiences. Happy bidding and may the suspense always keep you engaged!
During the auction, the screen scrolled and reloaded, making it difficult to monitor the auction and bid on appropriate items. After items completed, I was surprised to see the comment "MAY HAVE WON". That was a bit indecisive. I was unable to pay for my items the next day because of technical difficulties.
We apologize for the delayed response, Ann, and appreciate your feedback. We understand how frustrating technical issues can be when trying to monitor and bid on auctions. The “May Have Won” message appears while final results are being processed, but we understand how this can be confusing. You can also contact the seller directly to confirm the final status of your items. If you're still experiencing any difficulties or need assistance, please reach out to our support team at 844-775-4774. We appreciate your input and are always working to improve the bidding experience.
Just as the auction bidding was about to close, they changed the date from Friday evening to Sunday evening.The auction company instructions stated not to bid if could not pick your items on Saturday. They then changed the pickup date to Monday. Why have an ending date if you cannot stick to it? I don't think was HiBid's problem. If you publish a date, you should stick with it.
We apologize for the delayed response, Boompa, and appreciate your feedback. Auctioneers manage their own listings, including end dates and pickup schedules, but we understand how frustrating it can be when changes happen unexpectedly. If you’d like to report this issue or need assistance, please contact our support team at 844-775-4774. We appreciate your input and will continue working to improve the bidding experience.
It was relatively easy navigating through the bidding experience. The watch items page was very handy for keeping track of my bids and when items were close to closing. I've been waiting for direction post auction about when and how to pay and pick up items as they are still shown as May Have Won... I will use the site again!
I used this website years ago and after using it again I was surprised this hadn't changed by now. The fact that auction houses have to use dummy listings to relay the auction information like pickup time/location, shipping, bidding terms, etc is a very gumshoe solution to an obvious flaw with the design of the site
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Linda, for your wonderful review! We're thrilled to hear that you received great service and that your items were in new condition. Providing value and excellent customer service is our priority, and we're grateful for your appreciation - Happy bidding!