Hips & Curves

These people have the worst customer service team, and it is their policy to avoid giving refunds at all costs. According to them once it leaves their warehouse, they aren't liable. UPS lost my package and getting them to file a claim (which only the seller can do) was like pulling teeth. In the meantime they kept pushing me to take a gift card for the items even though I bought them in February during a sale and couldn't replace the items with the store credit. After a month of talking to a wall I filed a PayPal dispute. My items were magically found and shipped to me in April. Apparently they didn't have the courier return to seller and refund me like every other reputable company out there. I received a preopened, duct tape covered parcel with tire marks on it. Preopened lingerie! The price is not worth the headache of this completely unprofessional company.

I ordered my items, and same as others, they took forever to arrive. When it did, bra didn't fit. I know, never again will I be unsure of bra size with online purchase. Anyways, went through MANY hoops to return it. Sent pictures of it. They asked about tags not being on product but there never was any tags. Now I don't get my refund BUT I get store credit to a crappy business. Oh joy! So now that I've been a victim to THEIR FAULTY OPERATION, I'm stuck with a $60 bra that might fit my daughter in 10 years. (There really is a bright side to every situation)
So stay away, there's better companies out there that will actually answer their phone when you call them. Other companies will also send things promptly. AND other companies will accept returns no matter what because why? They care about customer service. As a professional, customer service is my #1 priority so it really infuriates me when another business, much larger then my own, has no care to even attempt good customer care. I pray people read reviews before ordering.

Despite the website indicating items shipping within days of ordering, my items were only shipped when I requested the order be cancelled. Within an hours of receiving an email of acknowledging my request to cancel, I received an email with shipping information. Over the course of the 3 weeks I reached out mulitple times was always told i would recieve an answer within 24-48 hours. To this day no one has ever followed up. At one point i inquired about a price adjustment as prices had dropped while i waited. Looking back i should have canceled my order then and just reordered. The last up date i recieved about the price adjustment is that prices have gone back up so there is nothing to adjust, thankfully i took screenshots of the prices when I reached out. I still have not heard back. Highly recommend not shopping here and I'm planning to avoided city chic as well as they were bought out by the company and since then the service has gone down drastically.

I ordered 4 items on May 3.2 of the items were bras and the good sizes. For the other 2 items, I used the size guide on their website (clicked the link on each individual item) and their size guide indicated XL as being a size 14-16. They sent me a size XL-size 22 for the bandage bustier and a size 5XL for the robe. When I explained the situation to them by email and left a phone message (which they never returned), they said they sent the correct size and that if I want I can pay shipping and return everything but need to pay the return shipping but they wouldn't offer to send it the right size. For them, they hadn't made a mistake. They offered a store credit for the return shipping I would pay but at this point I don't want to buy anymore from their site and I don't trust them, especially since I'm careful about reading size charts when I buy online.

This is not my first time buying from them, but first after COVID.

My fiancé and I are in our late, 20's professional people. We practice Femdom sometimes in our relationship where she has me dress as woman. She has bought many things for me to wear from hips and curves, tho slight in build I'm male but the plus sizes fit me perfect. I have since signed up made purchases for her and at her orders myself. Shipping fast. The lingerie, is very well made and priced great! Will definitely keep shopping there in the future! Highly recommend, as does she.