Hips & Curves

I ordered from this company years ago and never had any issues. So I ordered from them again this year, but got a totally different experience. First, my order got delayed by several weeks due to the bad winter storm in TX (where they are located). I was understanding about the delays (COVID and that storm slowed down a lot of businesses) and appreciative when I received a response to my email inquiry about when I would get my order. When I finally received my order, 5 out of 7 items were correct and very nice... the only problem is that two of the pj sets arrived in a size 4x instead of the 3x that I ordered. I emailed, and called and left a message on the customer service message line. No response. After waiting another week after my 2nd email, I used the online chat service, which at first seemed like a bot responding. The rep kept saying that the sku numbers pulled up the size 3x (22/24), even though the product label and tags both say 26/28 (which is a 4x, not a 3x). I bought these on sale and the rep said only one of the sets was available in the smaller size. I could return the items and repurchase them. Ridiculous! This was not my mistake, it was theirs. They said they don't have any provision for exchange, even in this situation. So rather than sending them back and having to deal with the run around again... I just kept them. It would cost more money to repurchase them too. I will not be ordering from this company again or the associated company The Avenue. Ridiculous!

DO NOT order from here, this was the biggest waste of my time. I place an order because I had a photoshoot and I made sure to place it early enough. I placed it three weeks before my shoot because shipping says 7-14 business days. I placed the order on March 11th, I called on March 19th because it hadn't said it was shipped yet. The customer service person (who I had to call at least a dozen times to get anything other than a voicemail because I left a voicemail and no one ever called me back 4 days prior) said I would receive my package by March 25th. I never received it and so I called March 26th (after 5 calls, I finally got through) and she said that it had not yet shipped but she would put in a request to the highest person at the warehouse but it would take 24-48 hours which would make it Monday and I need the package by Tuesday. I just had to cancel my order, so if you have plenty of time to wait and don't plan on needing to speak to customer service go ahead and order. But don't believe their lie of 7-14 business days on shipping and customer service is a joke.