H&M

I ordered items of the H and M website and they were delivered to the wrong address. Not h and ms fault but Hermes the courier service. I phoned customer services and they said I would receive an email in 48hrs. I didn't, not know they had it and technical problems. I rang again and the lady that I spoke to apologised profusely and was generally really nice. She sorted everything out and even gave me free next day delivery and 25% off my original order. Great customer service and thank you again :)

I am in Canada and the store here has horrible customer service.
Most of them don't know where the products are and some are not even there even though they are suppose to be there. Its a discount store so don't expect quality items.

My son was looking for a pair of shoes for Homecoming. He found a pair he liked on your website, and then tried calling this store. No one bothered to answer the phone, so we went to visit the store. We found shoes kind of randomly around the store, nothing close to what was on the website. We tried to find someone to help us, but there was only one salesperson in the store (according to the salesperson) she was at the register, with 4 people waiting to check out. This is horrible customer service, no one available to take care of customers. I will not be back.

Their online site NEVER has anything in stock. They always give a "notify me when it comes in" option you can only use when you sign up for an online account, then they will never email you back. What is the point of offering online shopping if you never have anything? Back to Amazon for me.

I ordered a outfit for my granddaughter online at approximately 9:00 pm, Monday night. When I got the email confirming my order, I saw that they doubled my order and I was charged twice when I checked my banking statement. I called the customer service department, which they stated there was nothing they could do. They said I had to wait for the delivery and return it to there store before they would credit my debit card. I informed them I lived out in them country and didn't have easy access the store but they still wouldn't stop the extra order. I'm currently in remission from having breast cancer and have had numerous surgeries in which the medical doctors have made me permanently disabled. Now my husband has to take back the items I didn't order because nobody including the manager in there customer service department gave a crap. I'll never ever again buy anything from H&M again. Signed Wendy S., in Alpine, Ca

Oh my where to start. Stupid policies not letting me cancel my order or at least even change the address. I was sending an item to my sister back home in Kenya and I put the quantity as two instead of 1. I tried to call customer service to cancel my order and not once but twice they hung up on me. I finally get a hold of them and they tell me they can't cancel and to refund I have to wait for the items and return them. I ask can I at the very least change the shipping address to allow me to get the items and return one of them but they said they can't do it. How tf am I supposed to return it if it is halfway across the world. The final blow that has completely pissed me off is that I made this order last month and it is still in progress in their warehouse. I mean are you guys knitting these items by hand from scratch. At this point I have just accepted that I have lost my money and learnt to never order from them again.

So it all started when I found a jacket at an H&M in the mall that I liked. Of course they didn't have my size. That night I decided to buy it online. It's beem almost two weeks and I still do not have my jacket. They didn't send me an email telling me that my order was shipped. I called customer service, they insisted it's been shipped and gave me tracking number (their customer service line sucks btw, bunch of teenagers with attitude). So I asked if I could return the jacket in a physical store if I had to. NOPE. You are not allowed to return items in store, you have to send them back. It's 2019, get with the program H&M. Needless to say, I still haven't received my order. Winter will be over by the time I get this jacket. I highly suggest NOT to use their online website. Unless you want to wait forever and not be updated on your parcel whatsoever.

First of all their plus size section is very boring and almost never updated. You have to look very well to find something cute. Ordering online takes 3-5 days which is extremely long for a big company like this?! And a lot of times the order takes even more than 5 days which is unexceptable!

My kids and I really loved H&M summer collection, we went yesterday to the store and I can tell that price are very affordable for good quality of wardrobe. I am looking forward to their autumn and winter collections since I need to buy a lot of stuff especially for me kids, but right now summer vacations can start!

I will NEVER purchase from H&M again. By far the WORST customer service I have experienced. They sent my package to the wrong address and can see its already on its way back to the warehouse. Instead of immediately sending a new order like Macy's or Nordstrom would do, they said it would take 2 weeks to file a claim for a missing package or I can pay AGAIN right now and re-order. Not to mention the 10 minute wait time when it said 4. I will not spend another dime in this store or online. Absolutely unacceptable.

Horrible company do not even think about buying clothes from there. I purchased a large order from website within 30% discount that was applied to my card. Next day I was charged full price spent hours on the phone and did not get my discount. Please walk away. ZK a manager was extremely rude Telling me that I have to register on the website to get 10% discount. Really? Why are you offering a discount if you do not apply the discount to the orders such as scammers shame on them

The worst customer service ever, I will never shop there and will let every one I know not to shop there, when you try to return an item they are no help at all.

Bought some present online 9 days ago. Just today 21st of December received an email saying that they cancelled my order. How can it be? What kind of company communicates this after 9 days of the purchase? What kind of system do they have set up... definitely they have a problem. You can't trust at all that you will receive what you ordered. What. They show on the website is what they should have in availability... should not be that difficult.

I had a problem buying gift cards for the birthdays of my daughter-in-law and granddaughter who live in the US. Having had trouble with the US site I bought e cards for them from the U. K. site only to realise afterwards that the cards could only be used as n the country in which they had been bought. I contacted US customer services and told them my problem. They could not have been more helpful and had gift cards in US dollars posted to the girls. I cannot prais them highly enough!

Ordered several items online and when the package arrived it had the correct shipping label and packing slip, however the items did not match what I had ordered. When I called customer service, i was informed to ship back and I would be refunded. When I asked "what about my order?" I was instructed to place my order again online. When I inquired why the correct items could not be mailed out upon receipt of the return, I was told they don't do that. Well guess what H & M your customer service sucks and I will NEVER purchase another items from your company. Bad, bad business. I mean they made the error not me and this was the response.

My experience at H & M on the weekend of October 21,2023 was terrible. I've been shopping at H&M for years. I tell you what happened to me. In the men's department the cashier charges more money than when you pay cash. And the machine to see the amount to pay is useless, and you cannot see how much you are going to pay, it tells you the amount. She tells me it's 201.70. When the receipt said 158.70, I gave her the amount of $210 because she told me it was... $201.70 I returned my change of 7 dollars and coins I turned around and checked the receipt because it made me a lot of money, the receipt said 158.70. I come back and I tell her there was a mistake, she doesn't accept her mistake and I call the manager. As they checked the box to see if I had any extra money, he told me I'm going to check the cameras and I'll tell him please! They still don't see anything on the cameras as it is possible that they have cameras and can't see what the cashiers are doing. And the managers don't fix the situation. They just told me we're sorry we can't do anything,,, she doesn't steal from customers she steals from customers.the store is located in Michigan and chestnut. Chicago iL

Bought a dress yesterday. Could not find phone number online as I had a query about the dress whether it is worn off the shoulders or if they had a smaller size. Rang Customer Service who advised me that I there is no direct number to the stores. The lady at the other end could not tell me anything about the dress. She asked if I could send a photo of it and nor could she tell me if the stores had a smaller size. She said that I needed to go into the store to find out. So what she was saying was that I needed to get back in my car, travel to the shopping centre, try to find a park and then go into the store to see if they had a smaller size. Now really H&M does that sound like good Customer Service to you? That sounds like no service to me. And I wont be shopping with you again if this is the way you treat your customers.

Reading other reviews, I now see that mine is not unique. I received the correct order slip but with the wrong products. When I contacted customer service, they said I had to return the incorrect items then would need to re-order my original order, which is so wild to me. Other companies would just send out the original order, no questions asked. I then had another issue with the return because the money was put back onto a Visa gift card I no longer had because I spent the amount on it. I requested store credit, and they said they couldn't do that. It's like they're going out of their way to *not* help their customers.

Horrible horrible experience. This is my first time going into the store and I was really excited but when I went to purchase they did not correctly charge me right. It wasn't until I got back home which is an hour away that I realize they charged me more for an item when it was on sale. I called customer service and they gave me a hard time and told me that there was nothing they could do and that the receipt was correct and I told them it was on sale but they didn't believe me. All they did was run me in circles. So I will definitely not be shopping here again. I've had better service at better stores with better customer representatives. It's a shame the way they treat their customers.

I shop at h&m sometime, but mainly in stores. I placed my 1st online order with H&M on a Thursday, today is the following Thursday and Ive just received my order confirmation! I called in to get tracking information the Representative I spoke with was rude and unable to provide me with a valid tracking number. I will never shop with H&M after this experience.The representative blamed ups for my tracking number not come up with results and his words like I said ups needs to update their website Drew B was his name

I ordered over $300 in multiple orders my one big order took over 2 1/2 weeks to get to me. And to make things worse my blazer for my wedding was not even in there and they STILL charged me for it! Has been a week and still have not received a refund. My second order was placed 2 weeks ago and still has not even been processed in the warehouse! I have talked to multiple people and nobody can do anything for me! Terrible customer service and even worse experience!

I just had a very poor experience with Edwin of customer service at H&M. My husband returned mail order items to the Friendship Heights store of Wash. DC and was told that he had to have the exact credit card that was used for the purchase. Instead, he was given a store credit. When I reported this to customer service, I was told that the same card used for the purchase must be used for returns. Since I had the receipt in from of me, I asked him to show me where that appears. His reply was that it tells you on the receipt to go to their website. This is a clear abuse of a customer. Moreover, he insisted that the only way to have my money returned was to go directly to the store. Another clear abuse. This is a company that exercises poor ethics. My guess is that young shoppers are taken advantage of on a routine basis. The leaders of this company and its Board of Directors should be ashamed.

I bought some clothes online and it took me two weeks to get the order. Once I did the clothes were completely different than what I ordered and the reciept was addressed to someone else in a different state. I called customer service and they told me to return the items and that they could reorder my clothes. It took me 45 minutes to sort it out and now I have to wait another two weeks to get my actual order and I didn't get a discount for their mistake. Waste of time, don't order online from them.