H&M

$#*! YOU H AND M MY SWEATWR IS SHEDDING AND NOW THERE IS WHITE $#*! ON MY BLACK SHIRT!I HAGE YOU H AND M UR SO OVERPRICED AND I WASTE 50 GOFT CAR BUCKS JJST TO BUT A STUPID SHEDDI FSWEAFER THAT $#*!S OUT WHAY $#*!!

Do not buy from H&M Online, extremely slow service, waiting for my order from 10 days and it is still underway and called customer service 7 times and same excuses every time, I am not gonna buy again from H&M.

Lots of basics and options, but quality can sometimes be lacking. But it is in almost every mall which is convenient, and you get what you pay for.

If you are in the need for new and astonishing skinny jeans, hurry onto the nearest H&M near you! The skinny jeans that H&M provides also comes in variety of colors. The best feature of the jeans is how it fits on your legs. For instance, I adore skinny jeans that fit me properly and show every curve from my hips to ankles. Furthermore, the jeans that are long enough and do not seem like you are going to grow out of them the next time you put them in the washer. As for a recent example, when my mother and I went to the store together we went in there just to get any ordinary regular skinny jeans. Although, when I grabbed the white skinny jeans that were on the shelf and went to the fitting room, it felt as if I was at the tailor getting my clothing resized. Additionally, the pants was just anything you could ask for from sizing to looks! However, I recommend to go to the store for these type of jeans, due to the fact that if you want the size that appears to look good on yourself, online ordering is not the best option. If you are 100% certain that you know your size then go ahead, be my guest. Overall, I would recommend you to buy any of H&Ms skinny jeans that they advertise to sell. You will be missing out if you dont!

Paid $30.00 for next day delivery and 3 days later did not get package! Would not refund me
I will be returning this outfit if I ever get the package and will not buy from them again

When I first started ordering online from them, it was ok. They always ship ground and with USPS and that takes weeks. I'm not sure who the smart guy was who thought it would be a good idea to have a shipping agreement with them since USPS already has terrible customer service. The first time I had a problem with them was that an item I had ordered along with other items was back ordered so instead of shipping me what they did have, they waited until they received it to finally ship my order. It took over a month to receive it. They gave me a 10% discount to make up for the trouble. Not that great, but whatever. I ordered from them just recently and I realized that I forgot to update my shipping address. I immediately emailed them after the order was placed because the other issue is you can't update your own address, you have to contact them to do it for you. They responded the next day saying my order was already "in progress" and once that happens there is no way for them to make any changes or even cancel the order. They told me for future reference to cancel the order with it is still "pending". They told me they have no way of communicating with the warehouse. Now I have to wait until I get a tracking number and hope that USPS will reroute my package for me. They didn't do anything to make it right for me. They haven't even updated my address in the system. So now I have a package being shipped to California when I now live in Washington. Keep your fingers crossed that USPS will be willing to reroute my package or I'm probably looking at another month of waiting. Never again.

I love this store a lot. Anytime I'm looking for a really cute outfit, I can always go to them and find what i want. Always high on fashion. Good service, and Good quality!

Today on May 13th, 2022, I ordered four shirts and checked out with Paypal.
The processing auto-filled the shipping address without any option to change it.
When I saw the incorrect address (which was an old address to which I am not associated to whatsoever), I immediately called H&M customer service.

It was 4 minutes after the transaction.

I was connected to a kind fellow called Randall, with a soft Indian accent.

He let me know immediately (after checking my order number), that because it had passed the 15 minute mark, nothing could be changed on my shipping information.

PLOT TWIST: IT HAD ONLY BEEN 7 MINUTES.

So H&M somehow was processing orders in a future 8 minutes ahead of time.

Kudos to H&M for their quantum order processing. Randall was as kind as he could be, given his restrictions. I thanked him and left 100% dissatisfied with my online shopping experience.

There was no room for help. Only to speak with Randall. I guess that is the perk of horrible shipping policy and product shipping logistics with H&M. There's no changes that can happen, at all. Even if a request is made within a few minutes of purchasing.

I do not reccomend shopping with H&M online.

One of the best things that they have in Amsterdam is a good service and a good refund policy, the clouds are mid level

I ordered the same 2 hoodies for my son in 2 different sizes. One came and then we recieved a black fur coat meant for girls in the same size as the hoodie. When I contacted H&M customer service they told me they don't have a system to send me the hoodie and that they want me to return the coat for a refund and then I would have to purchase another hoodie to replace the one they didn't send. So to sum that up, I would be purchasing 3 hoodies, sending one back and then waiting almost 2 months for the refund to hit my account. On top of that they said, "we will wave the return fee." Oh... you are TOO KIND. And the only thing they can do is send me a 20% off coupon and free shipping. I can't help but feel like this is a sales tactic for customers to come back and purchase more from them. I find it super odd they sent an article of clothing from the opposite gender, same color, same size. It just feels like it's an internal policy that if they don't have a specific item in stock to just put something else in there in hopes that the recipient will make another purchase. I will never support this company again. I am so sick of corporations throwing ethics out the window just keep profits high. H&M is a dying brand and they are sealing their fate.

I received an email saying that my package was delivered, but it wasn't, when I called H&M customer service to report this issue they told me that it can take up to 21 days after the original delivery time for the package to be delivered. This was unacceptable since this was a gift for my son. When I requested a reimbursement they just hang up on me. I call several times after and they just keep hanging up on me.

WORST CUSTOMER SERVICE!

I ordered one item 12 days ago. Only received one email confirming my order. I sent a reply to that email today and get a failure notice. I would never order again.

H&M is my all-time favourite store and site. Perfect clothing for every body type. Ordering on the site is great, but also in-store service is perfect.

H&M has an amazing selection of cute clothes, shoes, and accessories. For the quality of their products, which are very trendy and cute, the prices are hard to beat.

When I go to another country I always visit this shop because of adequate prices and satisfied quality. And it always has something interesting to buy.

I used to hate this store but when I get older I started to love it more and more. There's so many affordable choices. Casual and classy. Simply amazing.

I've regularly shopped at the physical locations for over a decade so I was very excited when their online shopping launched. I ordered a basic pair of slip-on shoes from the Women's shoes section. I had purchased two pairs of similar shoes in-store before so I was confident that a size 6 would fit me. When I received the package, the shoes were extremely big - like almost an inch larger than all of my other size 6 shoes. Obviously they were men's or unisex sizing but someone had failed to make that clear on the website. I contacted customer service and their response was that I ordered a size 6, and got a size 6. Uh - THAT'S NOT THE PROBLEM. Either their customer service team is run by idiots or they just don't care to really listen to and solve customer issues. What makes it worse is that you can't return or exchange items in-stores, and you have to pay for shipping to do it online, so it's really a whole nightmare unless you know EXACTLY what you're ordering. After a few more exchanges of emails they finally said they would pay for the return shipping. What a headache. After this incident, I rarely step inside their stores anymore. Other similar stores (Zara, F21) all have much superior online shopping experience and customer service.

The workers there is has the right tone n kind. He makes me very comfortable to talk to and he has good eye contact and posture. The outlet i went is at 313 somerset

Beautiful delicate blouse. This autumn colored blouse goes with most of my bottoms what I have in my wardrobe it's going to get a lot of use and for £12.99 free delivery it's a no-brainer

There clothes are of rather good quality. I have a couple of shirts and I can say that they do not chnage their color after laundry. Besides, their clothes are very nice to the body.

I ordered a black sweatshirt, but got a red one. Contacted the support service on the site and they agreed to replace the sweatshirt, but for order I paid twice, unfortunately

High quality clothes at affordable prices for any pocket.
You find clothes for the whole family, from summer shirts to very warm winter jackets at very good prices and exceptional quality

I have never bought anything from
H & M, and I know now that I NEVER WILL and I will go out of my way to let everyone I know WHY I will NEVER shop there after their MOST DISGUSTING TV commercial EVER!