H&M

A very thin line on what is good and bad customer service.
Customer service isnt so much a choice as it is a necessity for a company operating in the 21st century.

I have always gotten EXCELLENT SERVICE from H&M, in the stores and online. The costumer service is one of the ABSOLUTE best I have ever met, and they have always been very helpful and friendly, and have every time quickly resolved ANY problem I'd might have.

Dont ever buy from h&m lousy service not to mention their cheap prducts and or quality and very important their returns and refund and exchange policies

I ordered a boot from h&m 2 weeks ago
And its still in the wearhouse
And im leaving this country and goin to overseas
I didn't receive my package also i couldn't refund money!

H&M's clothing is great. When there was no COVID I would always go to the store and buy clothing and things but online, not so great. I ordered some clothes and it took ONE WHOLE MONTH for it to get here. It was such a long time I nearly forgot about it. The shipping is awful and unbelievingly slow. Also when it got here, THEY GAVE ME THE WRONG CLOTHES. The sizes were wrong and the clothes I ordered were the wrong ones. I was VERY dissatisfied when that happened.

Non delivery by exceeding the expected time by more than 2x.
Hugely unfriendly call centre agents.
First time H&M = Last time H&M
I wish this company goes bankcrupt, that would be the best solution.

Always buy my clothes here! In the early days I use buy in the brick & mortar store but in the online era I use there webshop for my purchases! Would definitely recommend shopping here! God bless.

I recently purchased a handbag from H&M I can honestly say it was well worth the money. This has become my everyday bag. It is very spacious Ican fit my basically my whole life into this bag, it has three compartments (two with zippers) and three inner pockets with 6 x 10 ½ x 14 ¼ in dimensions. It also has sturdy straps and a detachable shoulder strap so you can carry it multiple ways. It is black with gold detailing on the straps and zippers that add to the style of the purse. It is made of a very sustainable leather-like material and has black stitching around the perimeter of the bag. It has gold beading on the bottom to support the foundation of the bag. This would be perfect for someone like me who carry a million and one things in their bag, or just appreciates space. The only thing I would change about the bag though is the fact that it doesnt have a closing, just zippers on the side compartments so people can easily see into my bag and that may be a problem for someone who likes the idea of privacy, but other than that it was a great buy. Id give it a 9/10 rating.

I placed an order that was to be delivered overseas, Puerto Rico to be exact, order date was 7/2, at checkout it stated the order would be delivered July 5-7, I tracked the order on the 8th and it says that the items were in FL, checked again on July 10th and the info hasn't changed. Emailed them inquiring, and they informed me that it will take up to 6 weeks to get there because IT IS GOING OVERSEAS! I answered telling them that my invoice said delivery july 5-7 even after the address was entered and it was clear that it was going to be shipped overseas... NO ANSWER! So my fellow shoppers if you are overseas your items will take at least a month and a half to get to you! "

I will not give them more than one star because their service sucks! I am not even over exaggerating. I went to the store to try on a flannel shirt in red. I found my size, but I did not like the color. I saw the same one online in a different color (teal) and I got the SAME size I tried on in stores. When the item had arrived and I tried it on it was WAYYYY too small on me. That was the first thing I was mad at. Second I called them and they said I could exchange it for a bigger size in stores. I had to drive to a H&M store that is really far from where I live to exchange the item. However, when I talked to the lady on the phone she did NOT tell me that I had to pay the difference. I was really mad when I drove all the way to the store only to find out that I have to pay an $18 difference. The quality of the shirt was not even worth paying the difference. They are greedy and cons I do not recommend anyone buy anything from them. This was the first item I had purchased from them and I am very disappointed. I will NEVER buy anything from them and I will tell my friends about this so they will not make the same mistake I did.

I attempted to order clothes from the website and found it very difficult to navigate but once I found my way through I was able to find what I wanted

I usually wear a medium sized pencil skirt, but I ordered a large size. I Should have followed my measurments. But it was my fault for chosing the wrong size. I would buy from HM again.

As I was surfing the website I saw great deals but once I arrived to the store the prices did not match up. I was disappointed that I couldn't purchase the items I had planned on.

Hi, would like to mention the customer care staff, Praveen Raghav who helped me get the status of the product and also who is so kind and calm, would like to rate him 10/10

I placed a order on November 18th and it is now December 22nd and I still haven't received my items and I can't track it beyond it leaving the warehouse. I am completely disappointed

I especially love H&M's jeans, jewelry, and purses! Here is a YouTube video reviewing H&M, and trying on the clothing for you all!

Ordered a jacket for my husband late October that was too small. Due to hustle and bustle of the holidays and school, I just got around to exchanging it last weekend. Went to one mall that did not have the correct size so we went to get store credit and order it online (which had his size). Because we were past the 30 day return policy, we could only do in store exchanges. They don't give store credit. We could not order the correct size online with store credit. WHAT. I'm literally saying I will still give you my money, I would just like the correct size that is not currently in your store.

I researched where I could find the correct size at another local store. I called to put it on hold (that was a nightmare in and of itself). Like other reviewers have said, it's a huge center that takes care of your call. They say that have it all set up for me (after a few calls from me) and they go to transfer my call to the store. After 5 minutes of waiting, my call gets dropped (total of 30 minutes on the phone working on this so far). I call back, explain, they transfer me to the store. They get my information, confirm everything and continue to ask which mall I'm calling from...? Eventually I clearly communicated I'm just a normal customer, not another mall.

I go to exchange and pick up the jacket today, and it's not even the correct size. The store did NOT have any jacket my desired size because apparently they don't even carry jackets that large (which online using the 'find in-store' said they did have them).

Terrible policy, I just want a correctly sized jacket, and at this point I would prefer to not even support H&M financially.

I placed an order on 5-23-21. I spent enough that I was promised Free Priority Shipping, The order confirmation stated 3-7 business days. On 5-26-21 I got the following: "Due to current precautions and increased order volume, it's taking longer than expected to process your order. Rest assured your package is still on track to arrive within the timeframe stated in your Order Confirmation email." A few hours later: "Good news! Your order is on its way." it had a UPS tracking # attached. After days of checking for any movement and seeing none I contacted customer service. I chatted with Kahina K. And here is a copy and paste of what I was told: "I can assure you that your package was shipped on May 26th and we do have to wait for ups to pick up the package to be able to give you more information about the delivery date. "IT WAS SHIPPED BUT WE HAVE TO WAIT FOR UPS TO PICK IT UP." Several days later, I contacted C. S. again. I was told that UPS still hadn't been there to pick it up... I worked in a shipping dept. for over 20 years, at a company a fraction of the size of H&M. UPS made a pick up every day. I wish I could comment on the quality of their merchandise, but I can't, this was my first order. It's too bad, it looks like they have some nice stuff.

Same problem as everyone else. Ordered over a week ago, still no shipping, but they did email one of my items are no longer in stock.

The white shoes I bought, while nice-looking, fell apart completely in a matter of 4 months. I've only used them to go work. They were made to break.

Store is a mess but they got some nice stuff from time to time. Worth checking out. Employees usually look tired and miserable though

And i said it all in the title! For such few money you will never find clothes meeting such quality. Nothing to complain about.

Do not buy from this store no matter how good the deals are. Whats the point of cheap clothing if you don't receive it?