H&M

Great outfit solutions! Fit as expected. I strongly recommend HM if you don't want to spend a lot of money.

This is one of my favorite brands for many years! Very friendly and professional sellers can help you make a choice.

Absolutely love h&m! They have great range of clothes, and good quality. Always receive my order when estimated.

I will never do this again $#*! u and ur shipping…. :// ////&2$2$3$2$2$$2$2$2$2 is that 51 characters $#*!s?

Ordered one item online. Never received it after more than two weeks. The customer service is horrible.

Excellent collection of fashion wear. They have all the latest trending collections at very reasonable prices.

This store always offers a great variety of nice and stylish clothes. You can find some interesting items for the whole family here.

Worse service ever! Almost every order is a solid problem! Of the 5 orders, only one came to me right.

Very good store, I recommend it to everyone, the price, quality and excellent customer service. As always happy with everything.

Fast delivery and fine clothes at great prices with amazing quality. A website that inspires!
Keep up your good work

My teenage kids ordered a few times online and I end up going to store for returns because they received the wrong items!

The customer service representatives are absolutely worthless. Huge waste of time if you have any complications with an online order

I've shopped at H&M many times and it's mostly been fine. Not overly helpful but I usually know what I'm looking for so no big deal. But this time
I went in 2 weeks ago and grabbed a cute kids shirt for $4.99. When I got to the register it rang up $9.99. The cashier told me I had the wrong shirt. We walked over to the rack together and all three shirts within the collection on the sign were coming up $9.99. She said the $4.99 shirt was misplaced. She asked a worker I'll call "J" for help. I could tell when J walked over, there was zero empathy for my $5 crisis (which is cool
If it's not your job to care about such things.) J said there was no $4.99 shirt in that specific collection. I misunderstood and asked if it was available online. He said, "NO it doesn't exist." Got it. I asked if they would honor the price shown. J said no because customers put things in the wrong place. I pointed out this was obviously not the case, it was apparent the signage was wrong if there wasn't a shirt available for that price anywhere. J yanked the sign down, said something like "no, not anymore" and walked away, muttering something I couldn't make out. He did not return.
I called H&M customer service and OMG. I was asked for a detailed email, pics of the signs and assigned a case number. I sent the information and didn't hear back from anyone. I called today to follow up and was told corporate is unable do anything because of Covid. She mentioned contacting the store since they would have received the "feedback" by now. I asked for the store managers name and store number- the representative didn't have that information. The number for the Quail Springs location I found online is disconnected.
Y'all, I swear this is the most Karen review you'll ever get from me. Life is hard and I'm all about grace- I'm truly not one to get hot over $5... BUT the customer service was RIDICULOUS. I worked in retail for 20+ years and this incident is so inconsistent with most experiences that I had to share. Hopefully H&M will step up their retail training in the future, take customer feedback seriously enough to send a basic response and invest in some landlines for their stores. For now H&M and I are officially on a break.

I don't know what happened to H&M. But itvused to have nice clothes. Now they just have horrible,bulky garbage expensive clothes. Sizes are way off

Love this store and very affordable price. Totally love all styles of the clothing. Always support you in the furture

A couple of years ago I ordered from H&M a few pair of opaque tights (200 den) and I was very pleased at that time with the service and the products quality (that time the tights were made in Italy and had 12% Lycra).
So I wanted to order the same product (at least on the site they looked the same), but reading the information I noticed that things have changed: now the product could be originating from 4 countries (Italy, Turkey, China & Serbia) and the Lycra content dropped to 10%. The problem was, I couldn't find out in which of all these 4 country will be manufactured the product I will receive if ordered online (so it was like a lottery). As I was skeptical about the quality of the product manufactured in other country than Italy, I asked the customer support if the products have the same quality and Lycra content (10%) regardless of manufacturing country of origin. The CS rep replied that the quality is the same (and it has 10% Lycra) regardless of product origin.
After I placed the order, it came the first disappointment: there was an important delay in processing the order (it took 3 days instead of one). Then, after I received the items, the second disappointment came. I was appalled and dismayed to find out that the actual quality of the merchandise was lower than the one advertised on the website or the one I was ensured by the CS rep I'll get. The products were made in Serbia and had ONLY 7% Lycra (see the attached photos for the site info and what I've really got) [*]. That's a bummer!
So, H&M does its best to sell their lower quality products, either by trying hard to hide it under a plethora of marketing ploys (like the statement that their merchandise is "made by independent suppliers, often in developing countries"), or by blatantly and shamelessly lying to their customers. Plus, taking into account the same product might have different background/origin and implicitly different quality, ordering from them it's like playing roulette as you'll never know what you get.

I couldn't buy couple of items because I can't make the registration. If is verifying the address I included for two days

Dianna was rude when I told her I was having trouble accessing the website. I plan on shopping elsewhere because of this.

I have ordered et thé beginning of April, today it's the 26th. I have not received my package, and they never answered.

As I write this I have now had my third and final conversation with H & M regarding their on-line website. For the second time, I have had a package sent to the wrong location. When this happened the first time, I spoke with a representative and said that I wanted the former mailing address changed to my billing address so their wouldn't be any more confusion. I ordered a jacket from H & M which was sent to the other address. I product was ordered on Sunday at night and when I noticed where it was being sent, I called around 6 am in the morning the next morning to let them know of the error. I was told they could't do anything about it, but I would get notification when the package was being sent, and I could then contact the delivery service to make the correction. I didn't receive notice, and I was told the next afternoon that I would have to wait until the package was delivered to the other address (across the country); I would then have to wait 14 days so that the package could be declared undeliverable, or was returned. I explained that this was a Christmas present and that that would mean that I wouldn't be able to have the gift in time. I suggested that they cancel the order since I would not be there to either return the package or make sure it didn't get taken. They would not let me get the item sent to the correct address, without paying a second time for the same product. Please don't order from this company. They say, "The system won't allow them to do anything to correct the problem." I corrected the manager by saying that the system isn't at work here. That's just another way of differing any responsibility away from H & M. It is the people who are behind this company who are not willing to do anything to help the customers who are inconvenienced by their policies who won't do anything about the problem. Please save yourself the headache of ordering anything from a company that cares so little about their customers!

I found an old merchandise card for H&M that I didn't realize I had. Called the customer number on the back of the card. Number is no longer in service. Per the back of the card i can have a cashier at the store look up the balance for me. So I went to the store. Cashier looked up and printed the balance remaining on the card for me. I picked out a couple of items from the store and went to pay with my merchandise card. Cashier tells me the it's an old card and doesn't have a PIN. All their new cards now contain PINs. She said she's going to need a manager to help her. After waiting for a while a clerk comes and tells me that they can't ring it up with the card because there's no pin. He pulls up their customer service number on his phone and told me that I need to call them. Are you kidding me. I have to call? Great customer service there. So I stepped aside and called. I explained my situation to the rep. She told me that she needs to talk to her manager and puts me on hold. After she got back on the phone she tells me that all the new gift cards have a PIN and that without a pin I can't use my card. Uhh. I get that. What are you going to do to help me. She tells me sorry but there's nothing she can do. I'm like so I have a balance on this card but I can't use it because the card doesn't have a PIN. So, I'm going to lose out on this money because you can't help me. She tells me yes and says sorry. I told her I want to speak to her manager. After another long wait, a manager gets on the phone. I tell him that's unacceptable. How can a company this size treat their customers like this! He gives me some BS about how they transition to these new cards with PINs now. And their IT is trying to resolve this issue with people who still have the old cards without the PINs and that I'm not the only one with this issue. WOW. Finally he told me that if I send him a picture of my card he'd send me a replacement card. They couldn't tell me this I'm the beginning! Terrible customer service. No wonder the company is in trouble.

I've got a lot of clothes from here. I love most their style. Great store, solid prices...
Costumer service are so good...

I know it's Covid. Other businesses operate close to normal these days and are.not hiding behind the pandemic as an excuse of POOR customer service