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H&M has a rating of 2.0 stars from 802 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about H&M most frequently mention customer service, online shopping, and credit card problems. H&M ranks 92nd among Discount Clothing sites.
I really like the corduroy jackets and flannel shirts from the new collections. Those items are timeless classics just like jeans. Seems like they will always be in fashion. It's also great that I don't have to spend a lot of my money on such quality clothing.
"I strongly advise against purchasing from H&M based on my recent experience. Earlier also I ordered, they delivered unbranded jeans instead of the H&M brand, and in my recent orders, they have sent jeans with the wrong length with the right tag. Is H&m has become fraud now? Be ready for it. I always order 29/30 slim jeans it fits me well. But now the jeans they provided me is too short in length. I've bought 7-8 pairs by now, thinking it was just a mistake, but the customer care team keeps insisting it's my fault, customer care thinks I am a liar essentially ignoring my concerns. For anyone considering H&M, be prepared for inconsistent product quality, careless mistakes, and unresponsive customer service. Shopping here may feel like a gamble—you're left wondering if you'll even get what you paid for. Don't waste your time and money on a brand that fails to deliver on basic expectations."
Pros: Cheap & Good looking.
Cons: Quality needs improvement.
Date of experience: July 6, 2015
H&M has good quality and reliable service
Prices are not so low, but it`s worthy!
Date of experience: July 15, 2015
Drove from Barrie Newmarket Vaughn no replacement sweater even on line or customer service. Brutal!
Date of experience: April 10, 2019
Gefiel mir leider gaaar nicht. Die Website ist schlechter als die echten Geschäfte und ihre Waren. Es geht um Schein statt Sein. Kundennutzen irgendwo im Keller, die Navi ist schlecht, von Übersichtlichkeit kann keine Rede sein. Leider ein $#*!es Buh, hoffentlich wird da im Hintergrund schon längst überarbeitet.
Date of experience: September 4, 2014
Eine Frechheit: habe am 24.06. Etwas bestellt und es ist gestanden, die Bestellung kommt zw. 28.06. Und 03.07.
Am 03.07. Habe ich aber erst die Info erhalten, dass die Auftragsdaten bei der Post angekommen sind, was bedeutet, das Paket wurde immer noch nicht versendet!
Das war das letzte Mal dass ich etwas bei euch bestellt habe
Date of experience: July 3, 2017
Poco personal en el piso para ayudar al cliente. Los cuartos de medir la ropa (Fitting Rooms) estan cerrado, tuve que llevarme TODA la ropa para medirla en la casa y vivo a 1 hora de distancia, Lehigh Acres FL y H&M esta en Naples FL.
Date of experience: May 29, 2022
La he comprado. Es bonita y de buen precio. Sobre todo para los pequeños de la casa encuentras casi de todo.
Date of experience: September 28, 2017
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