H&M

I purchase an order for my 7 year old son. Ups lost order and I had to call 7 times to try and get it resolved and 3 of them simply hung up on me. They don't want to help anyone. I will never buy for them again. The worse company I've dealt with.

There's nothing negative about this review. I notice there's a substantial amount of colleges you represent. Could you include black and brown colleges as well. I like H&M. But I think college diversity is bigger than this.

Fraud!

Even after 40 days no refund. Even after many emails and phone calls they are not budging. I have multiple times checked the bank-account number which I have given them just to ensure I have not made a mistake. Also I have checked my bank balance to ensure it has not been credited.

Upon asking them they ask for my bank statement with all transactions. They say they will transfer the money in 30 days. Why do they need 30 days? They are fraudsters delaying payment to make 1 month interest money. Hand in glove with the bank.

On top of that now they are trying to get my bank statement which has details on my other transactions which probably they plan to sell to other e-commerce sites and make more money. So looks like clothing is just an excuse.

This is a serious issue - not only of cheating but also a possible use of bank statements for other purposes. I am going to make a police case. Threat to society.

This is one story that I go into if I need something quick and easy. You can get the same thing in different colors and you will need 5 different sizes. Their sizing chart is so off in so many ways. I bought three Blazers from them each one a different color each one a different size but yet they're all the same style. I always have to go up to three sizes which makes no sense whatsoever. And be careful when you wash their clothes they often shrink a lot and in different ways

A lot of the clothing pieces are adorable, but taking a closer look at the quality, there are threads coming undone and incomplete stitching. It's a shame that the company benefits so much when the clothing is made by slave labor in impoverished countries. Often times by children.

H and M sent me the wrong product and I was told by a customer service rep that it could be returned to the store. This information was totally wrong! I was told by the store at Easton Columbus Ohio very rudely that the return could not be done by them. The store acted as if I stole a pair of shoes off the shelf and brought it in for a refund with an online receipt. I told the rude store manager that I will never shop with H and M ever again. I was a 5 year faithful online customer! When a store thinks they are above being nice to their customers that is when another company will get their business. I refused to spend my money at any business that has unacceptable customer service. Goodbye!

Flagship H&M Sydney store and purchased some homeware. Offered deal for 30% off if spend over $100. Found that single bed duvet was too small when I got home and wanted to exchange for another larger cover of exact same price. Was told that the system could not do that as it needed to be same code. Zero for customer satisfaction! Strangely other stores like Myer / DJs don't have any such constraints.

I've never shopped online from them, however I'm one of their most loyal costumers "in store". I love H&M because they keep track of the latest trends - while still selling classics and basic clothing - and their prices are cheap. I like the design too. Quality is generally good, although sometimes prices don't really "match" the item (you can find a 100% cotton top for 5 while a 100% polyester may cost 20), and this is the only thing I feel like I wanna warn potential costumers about. You could spend way too much money on a pretty but low-quality dress, while not noticing a great skirt with amazing fabric at a very cheap price. This being said they remain my favourite "low-cost" brand to date.

Funky clothing, great prices, I have never been disappointed. I absolutely love walking into H&M they always have clothing I love and I'm picky. I have shopped in store as well as ordered online. My experience with ordering online was excellent. Fast shipping, clothing all fit perfectly. One of my favorite places to shop hands down.

One thing about H & M people should learn from is that they mail out big coupons to their customers!

Who does that these days? This is why I'm still in in tune with them.

I picked a lot of key items in their recent coachella collection. Not bad! :)

Im a 6'1" 160 lb male and the 32/32 slim regular tapered jeans were so tight I could barely pull them up. The only part that wasnt constricting my body was the waist. Im skinny, but if I wanted to wear denim tights, I wouldnt be buying jeans advertised as "slim". Unless your back goes straight to your thighs with no discernable evidence of a human butt, do not buy slim fit jeans from h&m. The model in the photo online must be about 100 lbs because I assure you they will not fit like that when you try them on.

Very frustrating dealing with their phone customer service.
I called 4 times to close an online order... telling me the charge did not go thru to call bak in 24 hours after the system clears the RM! Error that IT is working on fixing.
AMEX showed transaction approved but yet their site shows declined?
When finally got thru to the rep to close the order, she emptied my cart and I now have to redo the entire purchase that had a lot of items.

They treat the costumers very cheap in there retail shop.the shopkeepers are worst at express Avenue Mall at chennai. I never see like that.the worst shop...they use behaviour is totally bad..

At the jersey city location this was the only store that had clothes that matched the ones my son had on that another toddler just demolished by tripping onto him with her ice cream. I have been in line waiting for 49 minutes lol along with other pissed off customers. Cashiers and security say that their system is down and only one register works that we should go elsewhere if we do not wish to wait in line. I much rather help others avoid this unprofesionalism and ignorance. This is also the first time I write a review of a store so it ensures you that this is a big deal. And I don't have anything else to do but wait in line. Going on 50 minutes -

Buyer beware, don't purchase undergarments... even if the package is sealed, no returns. There return policy states it, BUT it's on the back of the receipt which you receive after you've purchased the items and guess what? Too late. Also, online, no mention until you click for further details. Initial return policy states- 30 days, and purchase online can be returned to store. NOTHING. Sadly, they're customer service staff, missing the service part, and can't make a judgement call if their life depended on it. Common sense people. If the package is sealed with the clip attached, the package wasn't opened. Last time I ever shop with them.

Getting really tired of the lack of creativity with H&M clothing. I wish they would experiment more with pattern and design, rather than adhering to their basic and boxy looks. Nothing is flattering. Kind of in the same category as Old Navy rather than carrying themselves as an icon in the fashion industry.

I needed basic t-shirts to the garden, and work in the yard, so they'll work just fine. They could be longer in length, but no worries. I just need something that is 100% cotton so it breathes. Works for my purpose.

What a huge disappointment on H&M customer service. I always love this brand for affordable prices and cute stuffs. This is 1st ever happened to me when ordering from them. On Nov 27, I ordered 4 items with the total 46. Something, and they already CHARGED my card. On Nov 30, I got an email from them which said one of my items was out of stock, so they canceled it out of the shipping. Therefore, my new total was 36. Something. 3 days later, I haven't received a refund from them. I tried to email and call them but no responses. I now decide to give up bc $10 isn't too big to make a mess. However, just disappointed on my fav brand ab their customer service.

I received a jacket for Christmas and needed a smaller size. Unfortunately they did not have one. I did not have time to shop the store as I am going on vacation the next day for 3 weeks. I
The gift receipt was with the jacket I returned and they told me they don't give store credit and that I had to do an even exchange. Well I could not find anything at the moment and asked the manager why give a gift receipt then if I can't have $ or store credit. She could not and did not answer me and walked away. I guess this is why I never shop your store! Oh! And all your cashiers including the manager all hate their job, and it shows!

H&M has the worst customer service possible. From its robo chat to live chat they do anything to discourage cancellations. I've been waiting 3 weeks for an order that hasn't even left the warehouse. They say it will be at least 10 more days. Apparently they don't do cancellations. I also called their customer service. After 20 minutes on hold they hung up.

First of all, they write that a 20% rebate will be applied if you buy 80$ or +, I just realised that the rebate is 15% on my order, not 20%.

Also, I shopped 2 days before the yearly loyaly membership points reset. I didn't realise that the points would reset, nor that it was that time of the year LOL. They are telling me that they cannot give me my points now because of the reset when I just bought for 1000$+ clothes. I called multiple times and spoke to 3 different customer service reps just to get hung up on. One of them didn't even know about the points rewards.

Do yourself a favor and avoid shopping at H&M. Unless of course you like headaches and drama.

I love h&m. But until recently had not used their online shopping. And i'm glad I didn't as I would have been put off! Have never known such a large company take sooooo long to ship clothes lol! I'm talking 2 weeks which i guess is understandable if they did not have warehouses in the uk! I had overlooked this and ordered on a second occasion but then the coat saga! I ordered a coat early Oct as it was getting cold, a lovely pink fluffy one and when I placed my order at no point was told it was "out of stock" until i saw on my invoice an estimated delivery date and it was just over a month after I placed my order. I have now received my coat which is far far to big and baggy for me but after the saga of getting it for me(my partner paid) I am keeping it as cant deal with any more time in the cold british winter cold! Lol H&M love your clothes you are great value for money but you online shopping is terrible lol absolutely terrible.

I usually just buy stuff straight from the store because online orders never turn out the way I see them in the picture online. Not too bad of quality here but it's not what they show online is what shows up at your door.