H&M

Extremely racist and rude cashiers especially the trashy dumb bimbo with 2kg makeup. This store seems to only cater to other white trash. Would not recommend if you're colored.

Store location: Conestoga mall

The worst customer service in history is the Greek H&M department. Recently, I placed an order and I was twice charged. The phone is broken. Contacted via mail and the first agent was so "kind" that replied in Greek for my English letter (I guess it needs to do with her xenophobia...) and directed me to my bank. I called my bank. Twice they confirmed that the amount for the order was twice taken by H&M. Till today Greek H&M and its enormous unprofessional, unsupportive agents keep directing back to my bank for a money which was taken by H&M system. Just never ever order from H&M.

For being such a great company, I dont understand why online shopping through H&M is so difficult esp considering that I live in the US! Their stock isn't as big online as F21 and their items go out of stock fast. However that's not my issue. WHY arent returns allowed in stores? That is so frustrating because shipping to me took forever and shipping back probably took over a month total. Then waiting for my return took a while too. This would have all been done quick if I could've returned in stores. Very stupid policy.

I like H&M stuff but it's hard to find good stuff sometimes. Usually they're overpriced as well.

It is a cheat brand. I ordered 3 clothing items On COD. I recieved a fully packed consignment and after payment when I saw then there was an item missing of value approx INR 1500/. On repeated emails and tweeted they responded by saying that everything is ok from their side. So they are cheaters. I have never seen anything like this with any other brand like Amazon or marks and Spencer. So just keep away. Something like this can happen to you.

Wow... I always enter with caution so as not to get a headache from the caos they call a store, but today topped it off. Horrible service in long beach. People left upset without buying. I had my autistic son with me. He was sitting on a solid display and was told he could not sit there. I asked for a chair, no chair. Asked to use the restroom. No restroom. Told them he needed to sit somewhere while I shopped for him and my daughter. He was playing his video game. Sorry. Can't help. I was told. So we left. Thanks H&M. You need better policies and employee training.

Its been 6 weeks since I wrote this review. I received an email from H&M that they would look into it and get back to me. I'm still waiting Thank God I'm not holding my breathe!

I hate shopping at H&M. The employees have no knowledge of the products sold at the store.
Also, the cashier argued with me when I tried to return an item even though I had the receipt.
I received horrible customer service overall!

H&M, Your customer service has been horrid. I sent a sweatshirt back and wanted an exchange. I have heard nothing. I tried for three days and have been unable to get through to customer service on the phone with no luck. Then I tried to contact H&M through their website and get an error code. I've tried from 2 computers AND my phone... Then I tried to send a message through facebook and the response in red is, "This person isn't available right now". Now I JUST tried to place another order for Christmas and get the code RM1. Folks, I have not had the issue resolved with the sweatshirt I sent back and I can't imagine having to deal with this company any longer, so yes, I am making a public post because I haven't had any proper customer service AT ALL from your company. I believe you have lost a customer! I have pictures and screenshots to prove it!

I placed an order for my toddler on 9/5/16 and received the items on 9/11/16. I returned the package on 9/13/16 but called the same day I received it to see if I can go to the store and exchange for a bigger size. I was told the store couldn't give me the sale price cause they run different online. I said fine; can you please look up if the store has the same 4 items? The representative said no, she could only look for three. I said alright them, I'll filled out the exchange form and request the different sizes. Well on 9/25 I receive an email stating my return was received and will credit my card which was not what I wanted. I then called again and spoke to Cynthia which tried to help but I was given wrong information. She told me to call back on Monday 9/26 to check if my order was processed. At this time 2 items out of 4 were out of stock

Very bad customer service. Their policy is not even clear to their own employees. They misguided me and wasted my time. I bought two shirts two weeks before and the next week the prices were half for those shirts. I asked a salesperson who was also working at the counter about price matching and he said I can bring the bill and shirts back and they will refund me the difference. Today I went all the way to Rockland mall and demanded the same thing but they plainly refused and said it's not in their policy. Well, they should be clear about their policy to the whole staff. So people won't be misguided by their own staff.

They say 3-5 days for shipping but that's not accurate. It took 8 days for my 1 item to get from Indiana to Illinois. I dread to think about individuals who live further than 3 hours away from the distribution center. I'm normally patient but please do not give estimated shipping date that are 3 days minimum off. And whats worse is they ship through USPS... so YES, you guessed it--you wont see ANY updates on where your package even is. DO better H&M... this is my FAVORITE store but the online shipping ordeal SUCKS.

I wanted to return my cloths but that girl was the worst person to interact with. She was keep on making mean and rude comments. She said such wires means words while I was just standing and staring at her. The most uncomfortable unprofessional customer service I have ever see. Toronto downtown Etean center. Guys If you want to enjoy your day don't come to this H & M they will make your day worst! Their fabric are the worst. In two week of time you will see ther worst side of their phabric! Worst place to buy anything is H and M!

Although I kinda like H&Ms products they have a very slow online delivery which takes years! I was wondering if they have even shipped Items or if there is a problem with the purchase! It was non, they are simply slow in delivering items for online purchase.
I wonder if I would ever do the same mistake!

Dont buy H&M online. No in-store return. Have to pay all money for shipping back for return. Since H&M carries so many cheap clothig and you know. It is 50:50, if you buy 10 clothes, some of these are really $#*!ty when you actually wear it. So disappointed return policy.

Most of the time people think it's the companies fault why packages don't make it overseas and that's the carriers fault. HM policies are pretty legit when it comes to these shipping issues, so I think that's why I continue to shop with them.

I placed my order on a Monday thinking I would get it by the end of the week or early the next week. Their shipping said it would take 3-5 business days. What it didn't tell me was that they would take a week to even ship the order. Then it's the 3-5 business days. So, if you are ordering for an event or special occasion, make sure you order about a year ahead of time...

Will they ever fix their checkout problem? It keeps declining my cards. Checked with the bank and all cards are fine. Have also checked with fraud service, and everything is fine there. And I know a number of people that have had the same issue. Some even have the transaction go through with their bank and have it decline.

I like to shop at H&M for basic clothing items like shirts, t-shirts, hoodies and sweatpants. I even bought some workout clothing from here and it's still serving me, hasn't torn up or anything like that. Prices are low and the quality is acceptable while there is plenty of variety in stock.

I ordered 11 days ago - they charged the order in full that day. Now they keep sending emails - 11 days later that things are out of stock and have been canceled from my order. There is no indication of when anything else might ship. When I call the 800 number it says it is disconnected.

Not even worth a 1 star. I purchased 3 items and the total came out to 99.97. Paid 17.67 with a gift card and the rest 86.30 with my credit card. I returned 1 item for the total of 39.99. And instead of dividing the gift card amount between the 3 purchases they sent me a gift card with the 17.67. So I called customer service and when I told the person whom answered the call that I was no longe3r going to shop with them she hung up on my face. Rude

I recently purchased a pleated skirt from H&M and I am so happy with my purchase! The skirt is not only stylish and trendy, but it is also very versatile and comfortable.

The first thing that caught my attention was the quality of the skirt. It is made with high-quality materials that feel durable and long-lasting. I have worn this skirt multiple times and it still looks as good as new.

What I love most about this skirt is how comfortable it is. The material is soft and lightweight, which makes it perfect for all-day wear. The length is just right and the waistband fits comfortably without being too tight.

The skirt is very versatile and can be paired with a variety of tops and shoes to create different looks. I have worn it with a blouse and heels for a dressy occasion, and with a t-shirt and sneakers for a more casual look.
I am extremely happy with my purchase from H&M. This pleated skirt is a great addition to my wardrobe and I would highly recommend it to anyone looking for a stylish and comfortable skirt that can be worn for any occasion.

It's unacceptable, I did some online shopping and I received a used product. OMG can you guys imagine like it's a used products and it smells so bad. It has that (nishan) of sweat. God!

I have updated the photos(zoom it)

For those that don't know, go to the factory outlet stores and get great quality clothing at great prices.
H&M is cheap but when you have to toss or recycle H&M clothing since it is falling apart or ripping or shrinking in the long run you are wasting your money.
Get smart and go the outlet stores.

Bad attitude, they give me wrong thing and I have to ship it back first, and get my money back then. And let me purchase again the item I suppose to get with my package, customer service is terrible, not help!