H&M

I went to return two items and salesperson saw HnM bag in my hand and told me that their system is down for return, but I exchange them for a different size. I said the size is not available so I have no choice. He told me to go to a different location and their system is fine. I said oth location is twenty minutes away and more. I asked him what kind of system is that which is down for returns only and good for buying and exchange and if they ever put system down information online so people can read it before coming all the way. He had no answer to that. Bottom line is that they are really not helpful and courteous.

My kids and I really love new summer collection, especially my teenage son! Beatufil colours and quality it's the reason why I always coming back to your store. For me your jumpers are just amazing and that's why I am so excited for winter collection and already saving money for big purchase :))

I have shopped H&M in the past, but will NEVER shop there again after watching their latest. Christmas Commercial! My family & I were watching a Family Christmas movie (Home Alone) and a Christmas commercial for H&M comes on, and they are showing couples together, and all of a sudden they show 2 men romantically KISSING! How Gross! Now I am well aware this happens in real life, and while I don't agree with that lifestyle, its not my business. BUT... I nor my family should have to see this in our own home! Talk about unfair. The government is HUGE on protecting gay rights, but what about straight people's rights? I guess companies don't think straight people deserve rights. I'm sorry, but if we are sitting in our own home, this should not be shoved down our throats! WHAT makes companies think that is okay? I believe Hollyweird is sending the morals of this country straight down the tubes, and could care less.

I have been waiting for about about 3 weeks for a online purchase which I never received. Apparently part of the address was not there!. I was informed that something was incorrect and my payment was not returned.

Purchased size 2 jeans. I was sent a size 4 instead, when I did the online chat I was severely chastised for not using the new sizing chart. Could not get them to understand I ordered a 2 and received a 4. Sent jeans back, fast forward 2 weeks and 43 minutes later with 4 phone calls I received an email stating they received my jeans. Still waiting on refund to hit my card. Also asked to talk with a supervisor, they have to email a supervisor and they will contact me in 48 hours. I am still waiting.

I am very dissappointed that the item i ordered did not ship in time and took way too long to process. It did not process until two days after i placed my order. I kept calling and no one was being helpful.

It is lovely to have H and M here in Christchurch... BUT... totally frustrating and annoying to have to ring an 0800 number re a query of a purchase and to be unable to speak directly with the a member of the staff. Only communication is through an email. Frustrating!

Tried to cancel my order and they wouldn't let me... even talked to the mgr and he said it was to late and I just placed the order 3 days ago... and item still haven't left ware house never shopping here again

I love the ads and the items. But the quality is inconsistent and the few bucks saved is not worth the purchase. For younger folks who only want to wear something for a few months, this would be a site to check out. Professionals be aware, spend a few more dollars and getting a better item at a department store.

I've experienced my time with H&M as an employee and before I got to my store I was training outside of east TX. I was told the person who would be Manager was a not a good person among many stories from others who knew her. When we opened our store in February, let me just say the company only sides with their internal employees when it comes to external employees problems. The company sides with who they know or who their better friends with. They have a saying of being straight forward and honest, but in the district office they don't even live by that saying. The store manager is rude, disrespectful, talks with an attitude all the time and treats employees like kids with no respect. Needless to say the store manager Adrianne McDonald is not a good store manager. She couldn't even get her store together to make it a great work experience. She's is everything to the word rude.

I ordered products with a gift card, some products did fit, others did not. So I send some products back. To my surprise: when you send products back, gift cards become useless.

I would not recommend H&M to anyone. Its the worst experience I had about online shopping so far.

I ordered three T-shirt's on a deal and when I tried it, it was too big for me so I went to the local store to exchange those T-shirt and the price for those T-shirt was increased and the manager told me we cannot do anything except the money return. In the past they didn't delivered my products. I am very disappointed with H&M.

I dont know why hv so many lower points reviews. As my experiences with H&M many years nvr hv any problems. Affordable price, fashionable designs with average quality and also convenient with shipping and returns. Gave up forever21 due to difficulty to return policy many years. Hope my review can help other shopper.

Over all it was not that good experience as I went there to shop for my son in high street in Mumbai A staff name twinkle was very rude with his words n behaviour will defiantly think once again before going there...

I tried a pair of jeans on priced at £8.99 they where the most snug fitted jeans ive worn in a long time, i tried a pair of river island jeans on at £40 first but decided to try elsewhere and im so glad i did, thanks H&M you made my day, will be buying in other clours

I ordered a package 3 weeks ago, and it never arrived. I was told I had to wait 2 weeks to file a lost package claim, and it would take a week for someone to review it. After it's been reviewed, I have to wait another week to receive my refund. In other words, I have to wait 5 weeks to possibly get refunded for a package that never arrived.

I haven't received the refund of my item purchased in feb, they are continuously fooling me, with emails and all they do is ask proof and transaction details, and we provide that also then also they just rob us this way, they brutally say no, highly disheartened by the service

I request everyone, never purchase a item worth single penny from H&M, neveeeeeer

Order some clothing online, and when they sent me an email asking me to "be patient", that my order hadn't processed yet, and they would let me know when it had. I noticed there was an old shipping address, so I called right away to correct the error and they told me there was no way to change the address. They told me this even though the order had not processed yet. Okay, whatever, so I told them to just cancel the order. They said there was no way, even though the order had not been processed, to cancel the order. What? I've moved a lot, and this has never happened with any other retailer EVER. This company is the worst. When I asked to escalate my call, the customer service rep put me only hold for (no exaggeration) 30 minutes and then hung up on me. I'll just dispute the charge with my credit card. Luckily, my credit card company has excellent customer service. I would give zero stars if I could.

Terrible customer service. Went today to the store at M St NW in Washington, DC with my kids, one of them still a toddler and she needed her diaper to be changed. I asked politely the woman at the register where their bathroom is. Obviously, I needed a restroom urgently as my baby was crying, and I needed to change her. So, the woman at the register told me that they don't have a bathroom and I need to go next door to TJ Maxx. I asked her, how come I should go to TJ Maxx to the restroom if I'm shopping at H&M, and she Yelled back at me that they don't have a bathroom at the store. And this is all happening while I'm trying to calm down my child. What kind of people work there...It was a disgrace.
It's not like I was not buying stuff for almost $200 and this attitude coming from another woman towards their customer, who is also a mother.
I forgot to ask if they go next door to TJ Maxx to use the restroom when they need it since they can't accommodate a small child!
I'm not going to visit that store again! Outrageous!

When I went there the other day with my mom, to shop for my brother we saw a jacket we really wanted to get him. We checked everywhere for his size, but the only oe left was on the maniquin. We went to ask an associate if we could take it down and put up a different one but they said "Oh, we don't take things off our maniqiuins, But we can put you on the waiting list." my mom and I were very upset ad felt the need to share this wth the world

Along with the wrong price tagged for a cloth and never feel and say sorry to customer... worst case is told us:" bukan salah kita."
Then H&M please let us know who will do the price tagging in your retail outlet? Is it customer themselves?
Very disappointing shopping experience and so sorry we will never enter your outlet in future unless your staff know what is being polite and being a good sales representative.

They sent me the complete wrong order and refuse to send me the correct one and did not offer a compensation for the fact that they messed up, they just kept asking for me to send back the wrong order I received

I dealt with customer service twice, and both times were horrible experiences. The agent was high or sounded high and uninvested, told me the item in transit was returned because I put in my address wrong (turns out my address was just fine as it was the same one I used for every order...) and could not do anything to help. They couldn't simply just find the right address with my postal code, and it seemed that they couldn't tell me exactly/or didn't want to look into why my package was returned so they told be something random and in the end, nothing was done about it.