H&M

I decided to write a review hoping to help others as this was my 3rd attempt at getting an order. I have ordered from them a lot the years. The past 3 years things have gone down hill. I placed an order and it never arrived. I made several calls and kept being told to wait. I waited over month. They said it was lost and we ordered again. This time it was delivered to the wrong address. I called and kept being told to wait again. Finally ordered again and was on 3- 5 day delivery. We are on day 10 now. I have called twice. I was told 3 days ago that the system was wrong and it was definitely to be delivered on Saturday (yesterday). It was not here. I am on the phone now. The guy will not hang up because he doesn't want me to go to the feedback portion. This is the 3rd time this has happened to me where they know you are not happy then they just do not hang up. I figured it out and decided to just sit until they had to hang up. When they hang up you are automatically sent to the feedback. They can't stop that, but they can refuse to hang up so that you just hang up and the they do not get bd feedback. Literally, this guy keeps coming on to tell me to hang up. I finally tell him that I am not hanging up so I can get to the survey. He is mad. Beware. You are also talking to another country they are reading from a script. After many years I am not done with this company.

I ordered a few items online including a pair of sandals; I received the sandals a size bigger; number one issue which is absolutely ridiculous for a well known store is that you cannot exchange or return in store! You have to go thru so much hassle to return it back online and you have to pay for shipping; the bigger issue is that the customer service is absolutely awful; they are rude and unhelpful; refused to give my money back even tho it was their mistake demanding that i should return it online to be able to get my money back; it was their mistake to send me the wrong size! I am to waste my time to return the item at a mail office? Are you kidding me; absolutely ridiculous. H&M lost me as a costumer; in store or online; I will never shop from them again and I shop a lot! Big loss!

I recently ordered from the website and wanted to leave a review on the products themselves, but saw that there wasn't an option to do so. I haven't worn the clothes much so I can't speak on how long the clothes stay pretty, but the clothes all came to me in beautiful condition and exactly how I imagined them! One thing I was nervous about was sizing - I'm normally a size 6, but after looking at this specific size chart I decided to order my shorts in size 8. However, the clothes fit perfectly and I couldn't be happier with them! When in doubt, definitely size up!

I have no problem with H&M not about the quality or delivery but about the discount codes and staff behavior. Once i had discounted code of 150€ on my account but it was withdrawn again because they said we mistakenly added this to your account but hope they try to solve their technical problems Or in France the girl who worked as a cashier didn't use the discount code for me because I'm not French while I live in France and i use French account. I little became disappoint by their behavior to their customers but still i love products of H&M.

Dont ever shop at hm online in canada you will get the worst service, the 1st time i ordered my stuff it came a month later, at the same time i bought things online from uniqlo and mountain warehouse and i received my items from both of them in 5 days, the 2nd time i ordered from hm canada they sent me the wrong size of the item and it took more than 2 weeks to arrive, when i wanted to return the item for the right size that size was sold out, they did not offer any sort of compensation and just said to return the item.

I ordered a dress. I got an Email stating it had been shipped on the 11th and two weeks later still no package called H&M. Told me i had to call back the following day to actually file as a missing package to get a refund. I stated i didn't want a refund, I just wanted them to resend the dress... Nope... Now it was out of stock. Never again ordering from them! AMAZON IS TWO DAYS!

I love H&M but it's quite irksome that all the items I like are never available. There was a blue jumpsuit I wanted and I ordere it. I thought it was on the way only to find out it had been canceled and I was never informed by H&M CSR. This happened for two weeks straight and every time I called I received a different answer for my request for the blue jumpsuit. I finally gave up and went to the store to buy something else. This is an ongoing issue with them because they send out the magazine and by the time you order an item it is not available. UGH

Horrific experience. I normally shop at H and M often and love their prices but their response to covid is absolutely horrible. I ordered a package like three weeks ago and it's been saying that usps is waiting for the package to arrive to them so they can ship it. It has been saying that for days. I contacted customer support and waiting for 40 min before an agent started a chat with me and the moment the agent got on, the cat randomly stopped and wouldn't let me say anything. Then I emailed them 2 weeks ago and still no response. Absolutely trash. Extremely dissapointed. Pacsun got my order and had it at my doorstep in a week, even though covid is active. H and M is garbage, don't order online.

H&M charged me twice for the same items I bought! If I spent $20 or less I wouldn't be as upset about this but I spent over $100 and the women that served me charged me twice for that same item. It's very frustrating because I have proof of the money that was taken from my account and it was not my mistake it was theirs! Now I have to go through this long procedure just to get my money back and it's bull$#*!! They take my money in an instant and when I come back to correct 'their' mistake and to get back my money it's takes them so long!

Worst delivery services and worst customer service ever. I created an order, 15 days later. Still have not got it. I reached out to customer service 4 times via call, 2 times via Chat, 1 time to UPS as well who told me they never got a pick up order call from the warehouse. No matter however many times I called H&M, not a single time they called the warehouse. One call to warehouse could have solved the issue but it's highly unorganized. Now after 15 days, when things are out of stock and deals are gone. They are giving my price back which is not a right compensation for my time and lost items. But they don't care at all. Not owning up to their mistakes even a bit. I wish atleast they should learn how to treat their customers and how to work between their own departments. Group of Highly unprofessionals. I even created a ticket and had been on call for 1 hour, never recieved a call back either!

I ordered almost 2 months ago and still haven't received it. They won't refund, can't tell me where my package is, and put you on hold for hours (never picking up) when you call. This is the most unprofessional company I have ever encountered and I will never order from them again. DON'T ORDER FROM H & M.

Today We Went To Phoenix Kurla Mall H&M shop were we were insulted by the Employee he said 'this is not roads showroom' it seems an insultment of the customer so I request the Management of h&m plz teach your some Employee a manner to talk with a customer l.

Ordered some clothes, which I was very excited for. When they finally arrived they were see through and looked like pajama's. On their official website it is stated that my shipping fee to ship BACK to them would be refunded, but when I spoke to customer service they informed me that is not so. Do not recommend buying from this store, AWFUL customer service and AWFUL quality of clothing.

I love their website and quality and feel of clothing and delivery is very quick I love this store and especially their basic tees. Shipping price isn't outrageous either like Kohls Macy's Victoria secret to name A few

Hm is fake and they clothes is expensive but material is cheap. The clothes is always no frills and ichy. They turtle neck broke my neck out really bad with a nasty rash. I will start shopping other places instead

I used to buy in the online store, last time I bought $ 140 in items, of course shipping was free, you need to buy more than $ 40, I tripled that amount and a little more, I was pleased with my purchase with the exception of two articles that between them totaled about $ 20, so I returned them and they charged me $ 5,99, they said that if I had returned all the items they wouldn't have charged me the delivery, so it's better to lose $ 140 dollars than $ 20? I don't understand, it's not about $ 5.99, it's a matter of respect and common sense, anyway that was my last purchase.

You will always find one thing or many things at H&M. Great deals, keep you styling. From shoes, to bras, to dresses and more. Office to clubbing, to running and more. H&M will keep you dressed up and fashion savy all the time

H&M charged shipping fee automatically and relaying on customer to apply free shipping code on their own and refused to refund me the shipping fee for $7.99 + taxes after 3 days of purchasing over $100 dollar item. And they are the only company I know CHARGE RETURN FEE for $4.99 + taxes. So if you buy online and trying to return, you will lose ~$15 dollar just on shipping. BE AWARE!

Made an order at 9:15am and didn't have the option to cancel it. Called customer service for assistance at 9:30am, after being on hold for 27 minutes, the call ended prematurely. Called a second time and was then ultimately told that my order cannot be canceled so I have to wait on it to get here to have to deal wit the hassle of returning it. Seriously, no one should shop here.

Worts online shopping service, Terrible online customer service, and mostly important is worts refunding back you money its takes 5 days or more for you to get your money back...

I ordered two times and both times I was really surprised because at least half of my order was totally unwearable - very poor fabric, not elastic, I mean I should at least breathe normally in a dress, I ordered same size but their sizing is complete disaster. And for the end - they charge for returning the items. I DO NOT recommend and will not buy there anymore.

I have big complaints from this stopped h&m they have lie employees and also deliver when you want order it's arrived in 2 days but they shipped after 20 days and after 1 months you will receive they order when you're calling costumer service they're saying lie lie lie after lie lie they saying sorry sorry what the hell I don't want sorry i need my stuff I ordered

I ordered a pair of boots on11/25 in the amount of $72.79. The funds were held agains my account until 11/28. At that time the funds were captured. On 11/30, I received an email that stated my item was sold out, despite it saying it was available when I placed the order. So, after waiting on hold for 39 min, I was informed that my monies would be returned in 3-5 days. Basically, they had $72.79 of my money for what will be a week or so... for an item they did not have and did not ship. This is why online retailers are not supposed to capture the funds until the item ships. They have my money and I have nothing. I will not shop h&m again.