HockeyMonkey

Bought my son a chest protector, the sizing chart was from the manufacturer so I don't blame hockey monkey for that, but it was much to small, even though it is his height. Figured I could just throw it back in the box and attach a return label, and drop it off, because in the year 2017 who doesn't offer that? Then I realize I have to call the company for a return authorization, then follow 100 steps to return the item. Including writing my return authorization number everywhere. Then write out the return address and go wait in line to pay for shipping back to hockey monkey. The entire time hoping my return goes through, because of the warnings that if you don't follow all of the instructions on a return you won't be credited... Come on!

More than likely won't be using hockeymonkey again if this is the way the return policy stays...

My son broke his hockey stick at the beginning of a hockey tournament Friday. I ordered 2 sticks Friday night and paid 50$ for overnight shipping. No stick Saturday, Sunday or Monday. I was hold with customer service for an hour before I hung up. I contacted them with live chat and they said that it shipped out Monday and would arrive Tuesday and there was nothing they could do about shipping costs. They claim because it was midnight central time (who knows what time they are on) that I actually ordered it Saturday. They do not do overnight shipping on the weekends. I requested interaction with a manager and they refused. I tried calling back and they blocked my phone number so I had to use my sons phone. Will never do business with them again. Without the customer, customer service does not have a job.

Sizing Chart is WRONG! Shipping rates with this company are expensive. Correcting an order for Shoulder pads is going to cost me more than the pads are worth. AMAZON are you listening!?!?! Stock more hockey equipment and drive these people out of business!

Horrible customer service and rudeness! I placed an order, had not been shipped asked if I could cancel and was told yes! But could not it changed to a rush! They failed to cancel and shipped it! Asked for a call back and got such attitude! Will never buy again!

Long story, short.
Bought a stick, received wrong one.
Figured I'd return item, get correct one sent, and go along my merry way.
Whoa! Was I ever wrong.
I must've spent cumulatively 10+ hours on hold in their telephone system to be hung up on repeatedly.
When I finally heard a human voice... it was the infamous "DREW". I have a suspicion that this whole 'company' is a one-man operation.
Without getting into specific details, Drew told me several bold faced lies, was evasive in answering questions, and came across very arrogant.
The required hassle, time-wise & monetary cost, to return the item makes it nowhere near worth it. And I guess at the end of the day it is only a $100 lesson learned to NEVER buy from HockeyMonkey.ca ever again.

This whole ordeal was very disappointing as I have bought from their sister site LacrosseMonkey.com many times, and they are AWESOME!

Horrible customer service.
They are not interested in keeping customers or their return business.
Once they have your $$$ they are gonna keep it.
When there are issues there is no regard for culpability on their part.
HM product descriptions, representation of items and and their policies should ALL be considered suspect. (see post where item sold wasn't even made by CCM, or selling helmets with expired cert!)
When you have a problem with their products (mine was sizing, based on HM cust service recommend) they will require you to cover return shipping, restocking fees AND they will not return money, credit only.
Too many other retailers who provide accurate info and wish to have your return business.

Let me first say I've never written a review before - EVER! I'm forty years old and somehow have made thru life without having been so thoroughly poorly treated as I have with hockey monkey that I now feel compelled to share my story.
I ordered a Bauer 5100 helmet - they shipped me one that was... wait for it... 5 years old! The certification expired in less than two years. Now, if I wanted an older helmet I would have bought an older one! They were so rude, refused to allow return for a newer helmet, and wanted to charge me for shipping! This place is terrible, bring your business eleswhere.

Once you place an order you cannot cancel it if you do it "after hours". There is no cancellation functionality on the site and they will process the order anyways and refuse to refund you the full shipping amount. Ridiculous since I was simply trying to add one more item and have them shipped together. I figured I could place a section shipment and cancel the first.

I can't believe how bad the customer service is?!?! I purchase an item and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible - all I wanted is what I ordered. I can't even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.

I ordered some skates and they required a signature for delivery. I was out of town at the time so they never got delivered. FedEx returned them to the sender and I can never get ahold of anyone. Their voice mail is full and the only email reply was "we'll refund when we get the package back". This has been going on for 4 weeks. Hockey is not cheap and they obviously don't care about returning customers. Never again!

We nor anyone we know will ever is hockey monkey again they aren't helpful sizing charts are wrong get blades have to send them back wait forever for a refund which comes back wrong and ow have to wait another week for the rest of my money. I do not recommend them at all

I have made two purchases from Hockey Monkey. The orders came with no problem. The problem began when an item needed to be returned as it was not true to description. I emailed the company and received a response asking me a question about the item. I responded and never received help after that. Two weeks later still waiting... I had sent two more emails asking for advisement on the return and finally got a rep to answer with no help at all.
Because of the footwork I have had to do to get responses, find return forms, and pay for shipping on a product that was not true to it's description, I will no longer be using Hockey Monkey any longer. There are far more competent companies who appreciate their customers.

My son placed an order which they failed to deliver. A cancelation and refund was requested which was not acknowledged. I have had to pursue a refund via Visa fraud since there is no customer service. Avoid this company if you value your money, buy local (as my son had to do) or from a trustworthy company. I sincerely hope the Quebec operations/franchise cease business.

HockeyMonkey does not accept returns. Made a request to return an item that did not fit and was told I would have to pay for return shipping. Complained that receipt stated free return shipping for US customers. Was told over and over again that I would receive refund minus $5 for return shipping. Shipped item back and a few days later received store credit for less than 50% purchase price. Horrible customer service. Will not buy from again.

The absolute worst customer service you will ever experience. UPS lost my package which isn't HockeyMonkey.com fault, but good luck getting a refund. Their customer service reps will all give you a different story, and say it will be taken care of tomorrow, it won't be. Regardless of price I will never shop with them ever again and would strongly incourage others to do the same. Pay a little more elsewhere and have a much better experience

Received the stick 2 weeks late from Canada Post, had some trouble contacting a representative at Hockey Monkey. I did receive the stick in excellent condition and shipping was refunded. I was frustrated from lack of communication but I am willing to give Hockey Monkey another try for my next stick.

So just got off the phone with c. S n the return department on a final decision about my 550$ pair of Bauer blades, that I wore once around the house n determined they were to big, n they told me the one tongue was a lil dirty so they were unable to refund me the 550$ like really what a bunch of scums... Good luck getting my business back they just got me for 1200$ n now there telling me I have to pay the shipping fee for them to send them back out to me ha what a joke

Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the "Adult Learn to Play" hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!

I should have looked at the reviews before purchasing off of the site. The prices are very similar to the NHL shop, but Hockey Monkey had a 25 percent markdown on all jerseys during Labor Day so I ordered a birthday present for my husband. Unfortunately, I had an issue and after the initial conversation, it was like pulling teeth trying to get any further correspondence from the rep. Even if the news wasn't in my favor, I would have appreciated feedback versus waiting idly regarding the original issue. Buy your jerseys on an official site, you'd get better quality, and service overall.

I used to have success with Hockey Monkey in the past but most recently I ordered two sticks, its been almost two weeks now and nobody answers the customer service number no matter what time of day I call. There is a recording saying they are closed and to call during business hours which I have repleatedly done. I have also sent numerous emails with no response, getting ready to contact my credit card and disput the charge. Its not worth maybe saving 10-30 bucks, go to your local hockey shop so you dont have to deal with this headache.

Here is the sad truth, more people write bad reviews after the sale than good ones, I wanted to be an exception to the rule. I bought a gift card off Hockey Monkey and didn't bother to create an account. Both me and my nephew couldn't find the transaction so I contacted their on-line support. Within seconds they resend the e-giftcard and made things all better. Yay for them. :)

Just received an entire page of return "instructions" from Hockeymonkey.com/ Monkeysports.com including having to buy an additional box to put their original shipping box in to send back to them at my expense. Not to mention 3 small-font paragraphs of additional weaseling language intended to discourage returns. Glad I charged it on a credit card that will eventually tell them to "eat it" if they try to weasel out of the return. Ridiculous!

I traditionally shop at InlineWarehouse, which has great customer service, but these guys were having a sale and I figured I'd give it a shot. BIG mistake!

I ordered a standard Alkali shaft and some Bauer blades. There was an issue with a defective hosel on the shaft and the blades would not fit. This company refused to refund me for the shaft despite their product being defective.

I will never shop with this company again and I suggest that you avoid doing so.