HolidayLettings UK

I am a cottage owner located in Wales UK and the owner support with cancellations is awful. They make you pay 120 pounds if you have to cancel a booking If you can use another agency do so as they will take all your hard earned money.

After being with Holiday Lettings for 4 years I have been extremely disappointed with the service since Trip Adviser has taken over. Everything is more complicated and because we only let the property out in week long durations, I have been suspended because i am not accepting 2 and 3 nighters. Ruccish

I had a bad experience, i did book a room for 3 nights through holidaylettings, and went to there to check-in and realized there is not any room and anybody to help with checkin. When you call them nobody pickup phone and it goes to automated voice. Then, i called original listing owner, they said that they donot have my reservation info. Further, they are collecting your personal info (credit card/driving license) in online, they may misuse this info. Luckily, I spoke to creditcard company to stop my payment to them and it worked.

This company uses avoidance tactics and never answers a review, call, email with a straight answer. This company are scammers and theives and the owner of the villa is no better. Can't go on holiday due to the aftermath of covid19. I didn't want to cancel holiday, only change the dates. Surprise surprise, I can't do that, even when it states in terms and conditions under the current circumstances you can. They take your deposit and a massive one at that, then they dissappear. Absolute cowards and should be reported to watchdog. This company and the villa owner should not be able to profit from people in times like this.

We have always used Holiday Letting until it was taken over by Trip Advisor. The whole process became a nightmare as three currencies were involved: Dollars, Euros and Pounds. There was even a column of figures in Euros with the total shown in Dollars.
Also as an American company was involved all dates were shown in US format i. E. MM/DD/YYYY
As I was booking from the UK perhaps a bit of common sense could have come into play.

Dorothy Ward

I looked up Holiday Watchdog and across the top of the page in bold letters it says THIS HOTEL IS NOW CLOSED. I have tried to contact them as we are not closed. After 10 years TripAdvisor also cancelled our listing without letting us know they said we did not comply. After many emails we will now be reinstated on TripAdvisor under THINGS TO DO, but still have no means of removing Holiday Watchdog's false claims. We have lost business due to false claims and having our listing with lovely reviews removed.

I booked a villa in Montenegro through Holiday Lettings to go on the 2nd of August last week easy jet cancelled the flights. The Villa owner refunded some of the money I had paid but kept £600 of it, then unbelievably holiday lettings kept another £400 for booking fees so basically it cost me £1000 through no fault of my own.
I do have sympathy with the villa owner but I think the behavour of holiday lettings is discusting and would advice everyone to keep well away

I don't feel the booking fee was made clear enough at point of booking. The amount charged is extortionate, will never use holiday lettings or trip adviser again.

After doing business with holiday lettings for the past 4-5 years for differnet properties inPatong Beach, they end up cancelling our account and deleting all our listings, we had one booking to come, they cancelled the account and they reply that "we have considered we were also helping you to get one last booking"
Do they think we do charity wtf
So pissed at holiday lettings...

So that you know

Thanks

And list on airbnb, much beeter service than holiday lettings

I have just cancelled my listing with this company. From an owners point of view this company should be avoided. They charge extortionate amounts in the event of having to cancel a booking. I do understand that it isnt nice to have reservations cancelled and felt terrible having to do this and in my years of running a holiday let have never cancelled on anyone however sometimes things happen that are beyond your control. So after explaining my situation of why I couldnt fulfil his reservation, I found alternative accomodation for him, customer was really understanding about it and as he had only paid a deposit, which I actioned to be reimbursed in full, he was fine. Just to add, no monies had been received by me for this booking as company keep hold until 24 hours after check in to release the funds. The issue I had was they charged me a fee of £120.00 for cancelling, when I challenged this with them they said its in their T & C's and its to cover the time it takes to help the customer find somewhere else I explained that they had not helped the customer, I had, to which they kept saying its in the T & C's, so this reason from them is absolute bull. I asked for a breakdown of this cost and they said they wouldnt be able to provide this. This company do not care about rental owners or customers they just want to make money where they can. Avoid this company at all costs...

I booked an apartment in Tenerife through Holidaylettings for January 2019. For family reasons I needed to change the arrival date by 1 day. In the web site there is a section to do this, however that request goes to the owner. If the owner (as in this case) refuses to answer the request, nothing happens. I made numerous calls to the Holiday Lettings Customer Support (what a joke) and they tried to contact the owner to get him to reply. He claimed he was Russian, there was language barrier, and he didn't understand. Bull$#*!! He's already sent me e-mails explaining how to pick up the keys etc. he understands English perfectly. So, now I want to cancel. All of a sudden the Russian agrees to my changes! Sorry mate, too late, you've had your chance, I don't trust you and don't want to stay in your apartment.
I contact customer support again, but unfortunately I cannot cancel without losing my deposit! Even though that owner was refusing to answer all correspondence! What a sham, what a scam. I wouldn't book another apartment through this web site if you paid me and good luck to anyone else who does. I have lost 235 Euros for something that wasn't my fault. The customer support was a disgrace and no help whatsoever.

Trip Advisor and Holiday Lettings should feature on a Scam Watchdog type of program, this is a complete FRAUDULENT Company.
There is absolutely no way of contacting them.
Stay well clear of them DO NOT BOOK with this company.
You have no come back, you cannot speak to anyone, you cannot email anyone.
AVOID...

I booked: Second Line To The Beach Villa Near Puerto Cabopino, Marbella! (*******) in 2019 for the Easter break for 2020. Obviously COVID 19 scuppered that plan and it was rescheduled for Easter weekend 2021. Due to UK legal legislation and Spain only accepting Spanish residents to travel into Spain I requested this to be postponed again to 2022.
I have been given a GSI (Good Stiff Ignoring). I have spent over £2.5K for this trip and also got GSI'd when I tried to postpone another booking for last October (for the same reasons), so £5.5K gone! Holiday lettings and the owners have taken that money!

Do NOT EVER BOOK THROUGH THIS COMPANY AND DO NOT EVER book Second Line To The Beach Villa Near Puerto Cabopino, Marbella! They are thieves.

Absolutely abysmal.

I have a holiday rental to let, and holiday Lettings have made a booking at the wrong price (I hadn't even set a price), and now want to charge me 120 GBP to cancel the booking as the bookers don't want to pay the full correct price!

We hadn't set a price for 2018, but Holliday Lettings took a booking anyway. And they set the price (mid summer) as the lowest price that we had ever charged. We told the bookers that Holiday Lettings had assumed a price as we hadn't set one, and told them the correct price. This was more than the bookers wanted to pay, and wanted to cancel. I completely understand, and thats fair enough.

Holiday Lettings however want to charge me 120 GBP for the cancelled booking! It was them that assumed a price and told the booker, and let them book! So why should we pay a fee for them cocking up our booking price. If they want to assume a price, then at least assume the price for the same time the year before!

Not happy at all with them and am cancelling our advert with them.

If you want happy customers then do NOT advertise with Holliday Lettings.

This was the worst decision of my life. Customer service put me in harms way by not acting responsibly and tried saying that the rebooking of a hotel at the same price was a matter of goodwill, but when in reality it was a contractual obligation. The lady owed the booking service for a previous short term cancellation. She tried to withhold my luggage when I refused to give her any money, when I told her that I paid the booking in full through ****************************** and she needed to contact them. The reason why I believe they are in part responsible for this is that they cancelled her account before I was able to get my stuff from her. 2. I was put in the default position of being tripadvisors/booking.com's agent, by having to inform her that she needed to contact they agency to see why she was not getting the money in full. I told her what she is doing is illegal and I would call the police. I guess she heard me call the police, because she threw my personal property all over her lawn and then threatened me by saying, "She is going to get her boyfriend to kick my ***."

I put a villa i managed in 2014 and after the first booking (i have to say it was pretty immediate), HL contacted me and asked for more information about myself (which I was pleased to give it).
They even asked me to send them a picture of myself standing and showing my id document.
I did it and after 1 or 2 days, they informed me that my property and ad were removed because i wasn't the real owner.
I told them I wasn't the real owner and specified it, but there was no way they listened to me.
My property was removed, my booking was deleted by them without letting me explain to the "future" guest what was happening.
So, I sent them an email where I was explaining that if the didn't reactivate my account, I would have spread my disappointment all over the net (which I didn't do it until today).
I called them today to upload another property I manage and after 3 customer service operators, 2 in italian and the final in english and 32 mins of conversations, they informed me that my account has been blocked and I won't be able to work with them anymore!
Yeah, they could have waited some more years to inform me!
Now, I'm really highlighting what they are doing!
Not only for "my bad behaviour" with the guest, but also because I had to call them to understand why I couldn't move through the website!

You know what happens? I posted my property to the competition HOMEAWAY!

Loosers!

I have been with Holiday Lettings for over 2 years and until this week everything was ok, and then, the guest no one wants arrived. They left the apartment in such a mess it took over 7 hours to clean the apartment, the walls has grease all over them and items in the apartment had been broken. I have less than 8 hours to get the apartment ready for the next guest. I contacted Holiday Lettings and asked for part of the damage deposit to be given to me and sent photos of the damage... remember I had a guest in the apartment so I was unable to paint. Holiday Lettings told me that they would only give me the damage deposit if I showed them an Invoice... The photos I sent were not good enough for them, I asked how could I get invoices for the work if I could not have the work done until the guests that were there had left. After 2 weeks of emails and over 3 hours of telephone calls, Holiday Lettings told me that they were going to cancel my damage claim and give the deposit back to the guest that had made all the damage. I was told by Holiday Lettings that they had not received the photos, then I was told they had received them... I was told that they had tried to contact the guest but was unable to. I was told they could do nothing with regards the review they wrote, damming me my apartment and the town after I had received 40 5* reviews. When I asked them to close my account with Holiday lettings they said there would be a fine of over £1500 to close the account and refund the guests that had booked. So at the end of the day Holiday Lettings are God, they run a call center from India, they send out the same email 10 times and do NOT get back to you. They care nothing for the people that use their site to advertise their property and there is no way of leaving them unless you pay £150 per booking. I have blocked my property after September 2017 and the Holiday Lettings can go to hell! I can not see of any other way of getting out from under this Disgusting Company

On four occasions price quoted by holiday lettings is 1000 euro cheaper than actual price quoted by owners for 2018. Very unprofessional!

Just another example of zero help from these online monopolies, dont know what the answer is hopefully some decent competition will come along soon

I am a holiday property owner who has advertised on holiday lettings for 10 years, in this time I have been very happy advertising with them. However since they were bought out by Trip Advisor things have changed not only for the property owners but for the booker and not for the better. HL/TA are clearly trying to force all owners to sign up to their 'free listing' which costs the owner 3% (not bad you think) and the booker up to 18% (yes thats right!) on top of the rate the owner is asking. Up until last year the annual fee an owner had to pay was £359 ex VAT for 12 months listing but they have also increased this significantly. They chanel the whole process of booking in their favour, they wish to hold all monies paid until after the arrival of the guests (I can take bookings over a year in advance) they scare bookers away from paying the owner direct by constantly stating Never Pay by Wire Transfer. As someone who has invested a lot of money and time in my holiday letting business it is frankly jaw dropping how HL is treating its owners. The most recent bullying and controlling tactic is to email owners who aren't using their 'free to list' 'rip off to bookers' rates and state that their properties would be eligible to win a Trip Advisor Certificate of Excellence if they convert to this heinous/covert booking method. ALSO be aware that in order for a holiday rental to be even listed on Trip Advisor it MUST be their customer - i. E. if you don't subscribe to the HL site you CANNOT be listed on Trip Advisor (I thought there was a law against Monopolies!) I do not wish my customers to be ripped off in this way, I object to HL trying to force all bookings to take place on their terms, after all it is NOT their property! I advise all holiday makers to search for owners personal websites and book DIRECT with them. Lastly their customer service is now crap - they employ people who are ineffectual and couldnt care less... The word is out!