HolidayLettings UK

They charge you a booking fee which is 15% of your booking. We have lost €263
Do not use!
The charge is to use their payment portal, extortionate amount fir using a booking system for 5 mins. If I've been caught out by this mis leading information then I can only imagine how many other have. Daylight robbery

The procedure outlined in the contract is followed to the letter, so don't expect any change due to Covidrelated contingencies despite kind words about flexibility of the website. I ended up losing the entire deposit which was nearly 50% of the booking fee which on reflection was an error on my part to accept such a high deposit requirement but recognise it gains you no advantage if you need to reschedule the booking as they are not interested in any kind of negotiation. Poor customer service and bland responses mean from my experience I would caution against using this company.

Advertised since 2015. No issues last year paid direct into my bank.
This year I have been advised that payment has been sent however 15 days later I am still waiting.
The company have stated 3 different payment dates, I have spent 20 hours on phone and sent numerous emails.
My cottage is booked June, July and August we simply can't let cottage free and will be cancelling all bookings
Do not use this company, they tell lies have appalling service and don't pay

I advertised 3 properties with HL. Having outsourced their customer services dept overseas I find it impossible to receive any help or understanding of whatever question or problem I have had.
The price of my subscription listings having been increased by 75% over 3 years is another reason to avoid them.
They are squeezing the business to inflate short term profits to flog it to some unsuspecting mug buyer.

3 years ago 5 stars, now 1.

Taken over by Big Brother Tripadvisor, it has become too big. I have had 4 inquiries since Sept 2015. At this time of year I am usually run off my feet answering inquiries, now it's all gone quiet. At over £400 fee for the year that works our at £100 per inquiry so far. I will not be renewing next year but have to bite the bullet this year. Owners beware. Is there an Owners forum out there?

We recently place our property solely with Holidaylettings.co.uk, what a mistake!

They are unable to retain our 2015 prices over night, I was putting them back every morning, though this was tiresome, as their web interface is poor.

I reported the problem a few months ago and it is still not sorted.
We would have got booking for 2015 by now with our old booking system, though non yet, which I put down to people not being able to see prices online.

I was told I can not get a refund of my fee, as it is "a known issue", though if they had told me you will not be able to add prices for 2015, I would not of signed!

The worst service ever.
Really bad -I cant say more.
You cannot get hold of them -when you finally do -they say ridiculous things like -our platform is not compatible with apple as an excuse for not sending any of the enquiries

Go through their booking and enter card details process three times, good dates are available. Every time the owner came back and said it's not available. I can't try again I've no funds free in my bank (potentially for the next 7 days if I'm lucky) and the bank blocked my card for fraud to boot.

HL has "bounced" its payments to me 7 times. This is the first time I have used HL/TA. So far they have bounced their payment 4 times for my first guest and 3 times for the second. Only businesses that are insolvent act like this. I have cancelled the other bookings so HL has wrecked their holidays too. It is beyond words to describe their dishonesty in dealing with me. As described elsewhere, contacting their customer "support" is like trying to grab a piranha swimming in oil.

If you issues and you use Holiday Lettings Web Site they will direct you to their help page. When you find and press Cancel your stay the site goes no where. If you go to contact us, NO 800 number only email. We had to google them to find a phone number in order to cancel the trip (*******015). Our issue was there was construction above us which made our stay unbearable. Out of 14 nights, we were there only 4 nights and they returned to us less than half of what was outstanding.
They need to do a better job at customer service and Fix their website.

Never ever use this company. They have refused to refund our money - the owner had double booked and we could not stay there. What followed with this company has been appalling they have made all the excuses in the world not to refund us. I have spoken to them at least 10 times and each time they say they will call back - no call ever returned. I now have no alternative but to take this matter further legally.

This company which comes under the general umbrella of TripAdvisor along with Flipkey & a few others are to be avoided at all costs. They offer no customer support when things go wrong & the whole booking aspect is dodgy to say the least. I booked a stay that was accepted by the owner within 24hours who then came back the next day & tried to claim another 50% on top of the agreed price. I rejected the claim online as I was told I could & the booking was confirmed. I paid the full balance but when I came to access the property the owner said it had been cancelled. I complained to Holiday lettings after eventually finding the contact number on a forum. The staff who are based in India don't care one bit. I was left having to accept an inferior property in a $#*!ty area with only 1 bedroom. My claim for payment protection as per their website was rejected & the whole experience ruined my holiday. They take their booking fee & move on not worrying about the customer. Use AirBNB or VRBO.

I had a terrible experience with Holiday Lettings recently. I made a reservation for one of their homes listed on their site months in advance, only to become a victim of fraud. Just a month before our travel date, the supposed "owner" contacted me and asked for money through Zelle payment, which raised suspicions. I immediately reached out to the HolidayLettings fraud department, who investigated and confirmed that the listing was fake. This left our group without accommodation for a trip that was just around the corner.
Unfortunately, the area we were visiting was in high demand, and prices had skyrocketed since our original booking. Despite the inconvenience caused, HolidayLettings offered no compensation to offset the price difference and seemed to make little effort in finding a suitable alternative accommodation that was similar to our original choice. This experience has made me realize that HolidayLettings and its affiliated companies do very little to vet and verify the listings on their site. The lack of oversight allows criminals to take advantage of unsuspecting customers, and it appears that HolidayLettings is unconcerned about this issue.
Based on my experience, I strongly recommend seeking other travel booking services that are more trustworthy and reputable when planning future trips in order to avoid similar situations. I cannot recommend HolidayLettings' services, given the lack of accountability and oversight I encountered.

Holiday Lettings has continued to be disappointing and as other reviewers, owners and guests have said, the booking fees are extortionate.
Have a look at a new(ish) site 'theholidaylet', I think they are worth supporting while they build up their straightforward ad service. I've now also listed with Airbnb, HomeAway and Owners Direct. The last two are affiliates - if you list with one, you'll be offered a deal for the other. And they have 'sales' when they reduce the fees. I initially took the free listing and have now taken subscription - OD has produced more results.

New contract is an insult. They add 15% booking charge on weekly rental rates for themselves - owner charges £490 for a week's stay then Tripadvisor charge £561.05. In addition they then charge 3% + vat on the weekly rental. Since the addition of the booking fee bookings are down 45% though I have kept my prices the same.
For a booking made in July 2018 I will only receive the money on September 12th 2019 (5 days after the rental begins. Tripadvisor received the deposit(30%) in July 2018 (held for 15 months), and then the balance in July 2019 but nothing comes the owners way until mid September 2019.
Don't waste your time trying to contact anyone. There are no phone numbers and emails are ignored.
I off!

Since trip Advisor took over Hollidaylettings.co.uk they have become one of the most difficult companies to deal with that I have ever experienced. Every conversation revolves around how they can make more money. They are absolutely pathetic. Please bring back the old Holiday Lettings as they were a pleasure to deal with.

If I could give it minus stars I would, as an owner they have not paid for a guest who stayed and have deleted his booking.
I wish someone would start a new site and we would have a choice for letting properties.
Stay well away wether an owner or traveller as you cannot contact them and the completely ignore you.

We researched and requested a holiday booking at an advertised price only to have the owner come back and offer a "quote" for the same dates around 25% higher. Of course we declined and the owner claims this is how the site works. To me it amounts to false advertising. Don't waste your time and use a site which honors the price advertised. Note that the same property is still advertising the same dates at a much lower price, obviously just to lure people in. AVOID

Scam!
I made two bookings through the site and both of them were canncelled by the owner of the property. No problem with that.
However, the site has not yet returned the deposit that I paid. A month has passed since the cancellation, and they say that they cannot return my money due to technical problems. Furthermore, communication is virtually impossible.
Stay away

As a villa owner, I follow all HL advise on how to be high in their search rankings. I recently tried to find out why holiday lettings has stopped customers searching on the area they wanted. They are now allowing a 20 mile radius of searches in the area a potential renter searches. It isn't even as though the villas in the rental area appear first. So my villa now appears on page 10 when it used to be on the first page for that area. And villas 20 miles away appear before it. After several messages of them trying to convince me that this is "ok" and wont affect me I reminded them that January was usually the busiest month for enquiries and I had received none. I then asked for the complaints procedure and they are now ignoring all messages from me.

Since TripAdvisor bought this company they have reduced it to 'don't go there' outfit for owners. Will keep all monies paid until 2 days into rental, and then inform you that a further 5 days is needed to reach your bank. If the customer cancels gets a full refund at any time, if the owner cancels it is £120. Trying to contact anybody by phone is futile, they never answer emails. I had a booking for 18th September 2018 - deposit £250 paid in May 2017 - but I will receive this money about 25th September 2018.
And the booking fee which did not exist in 2017 is enormous - I receive £575, they charge £681.
But don't try querying why as they could not care less - just leave.

After 6 months of advetising my properties on Holidaylettings and Flipkey, both owned by Tripadvisor, I got the first booking. Guests moved in on Monday, the rent was being paid on Tuesday.
However they blocked my acount for the grand of checking my account and as a result withhold the rent.
I have sent all the information they requested but they are still asking for more information. When you ask a question, they cannot give you an answer or give advice.
They cannot confirm if the verification will be successful and don't care if you tell them that the guests will have to leave the property.
Very poor customer service and no consideration for their customers.

I have recently booked an apartment through Holiday Lettings and was astonished to find that I paid 71 euros in a booking fee on a rental of 561.05 euros. I only found this out as the invoice from the owner showed the rental as 490 euros and the owner confirmed that 490 was the correct rental price and that Holiday Lettings had added their booking fee. I guess they are also charging the owner a subscription charge. I understand that this is covered in the Ts and Cs but you would have to read every word to find it. I wouldn't use them again. Retired from Somerset.