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HomeSafe has a rating of 4.2 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job, and car shield. HomeSafe ranks 3rd among Home Repair sites.
This company responds to reviews, but usually not within the first month
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
We are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Home Safe came through again! The stove shorted out in the morning as I was cooking for Memorial Day. At the next business day, The HomeSafe team set me up with a repairman who came out an did his evaluation. When the parts were available he came out the following late Friday afternoon to repair the stove. Overall the process worked as advertised. Two thumbs up for customer service and execution!
Simple, your competition failed to execute!
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
They didn't hesitate in sending us the.money for us to use in finding someone in our area to fix our problem. We thank them...
They kept checking on us. Showed excellent customer service. We appreciated their sevice
We needed their services very much
Happy we found them..
Delores, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Alway kind and helpful and understanding!
I hope when any issue arises,the same curiosity are extended, I feel they will be!
Because of Car Shield
Thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
Gave me the run around for 4 weeks and Never.
Call me talk to me Directly.
But left a message. What?
You all was only going to pay on my claim.
Also I have not heard from From Home safe Since they told me what they was going to pay all my claim.And it's been about 4 weeks.Never asked me about if the problem was fixed.Haven't heard from them since
A friend recommend me. Stating that you all was very good The company that handle your claims. Gave me the run around.
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
After making my call to Home Safe they expeditiously gave me my claim number and helped me locate a company that would meet my needs as quickly as possible. I was quite pleased and I am a happy customer as the installation of my heater was professionally done
My car insurance is through Car Shield an affiliate of Home Care
The repair of the not working refrigerator seemed complete but the next day it wasn't working the repairman called me back around 2330 and he said he would come by between 0900-1000 he still hasn't come by and they don't answer their phone or return phone calls and we have lost lots of food
They haven't been able to reach them also so they offered to get another company but I would have to pay another service fee Something else we have lost a lot of food The freezer is working like a refrigerator not a freezer and the refrigerator isn't working
I saw an add for them
We are sorry to hear this. All Service Providers are independently owned and we have no say in their process. We are, however, always willing to explain the claim process details and address any issues. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
There had been a double payment made in error and the rep was very kind and professional.
There had been a double payment made in error and the rep was very kind and professional.
I chose Homesafe because i am living in a rural area and sometimes things happen and it gives me assurance knowing that i have Homesafe covering my home. I am ALWAYS telling people about them!
Brian, thank you for your time and review! If you have any questions or need further assistance, please don’t hesitate to call us.
We received the call back regarding our refrigerator which had a problem with the ice maker and water dispenser home safe contacted us several times to resolve the problem with a local appliance company they were unable to fix the problem so home safe graciously replaced our refrigerator and the prompt delivery and installation made the difference for my husband and I thank you home safe the only Exception would be it is a bit smaller than our original refrigerator that required us to make some adjustments that were very difficult for us
Initially my husband found this company and decided that they appear to have a good introduction when he read the information about home safe in a brochure that we received in the mail.
We appreciate the time you took to leave a review. If you have any questions regarding your coverage please don't hesitate to contact our Customer Service Department.
My washer stop working on a Wednesday and I called homesafe the next day. I explained
To the representative what was wrong with my machine and she had someone come out to do an estimate on how much it would cost to fix my washer. On Monday I called homesafe to see if they had received the estimate and the representative said they did. She gave me an option to either fix my washer or I could just receive a new one at no cost. I received my new washer three days later. The timing was perfect because I was off that day so it didn't interfere with my job.
Awesome experience
I chose homesafe because they are connected to car shield.
We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
HomeSafe gave me the name of a plumber as I didn't have one. Then when my plumber came, they would not pay anything close to what he was charging me. The total bill was around $2500 and all I got was $1200. They did not replace my disposal or faucet to the same quality that I had. I was quite shocked, and disappointed. It's not like I went and got a plumber. I I guess they felt he was too expensive. They gave me the name of that plumber. They should've checked out that plumber prior to sending him to me.
Everyone I dealt with was very nice and helpful. The problem was they wouldn’t cover what The Plumber was charging me. Plus, they were not willing to pay for the same quality of my disposal and faucet that I had.
Because I have car shield and received something in the mail about HomeSafe🦀
Efficient and pleasant
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I called for service on my Central Air Unit and my experience was excellent. I spoke with 2 people. One to take the information and the other person (Ebony) who took care of me. She took care of calling vendors and scheduling the service. All I needed was patience. It was a worthwhile wait. Even the service provider showed up ahead of schedule. Great teamwork and commitment to service!
No particular reason. But, I’m glad that I did.
Thank you for your review. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
I thought just what they told me when taking the Insurance out that it cover everything oh was I wrong.They didn't even what to give half of the A/C Unit bill.They only wanted to pay 2000 of 7100.00 HD.And I had to pay the Labor,but you better not be late on the payment
Some would answer your question but they couldn’t do anything it had to go through the appraisals
Like I said they sell you this dream and they don’t tell you that they depreciate Appliance
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process or the administrators' decision. However, we are always willing to explain the claim process, address any issues, and act as an advocate for our customers. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Helpful and efficient resolved issue with dishwasher claim
Satisfied
Coverage and price. Easy to talk to a real person
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Needed to update account information. The representative was very helpful
Talked to customer agent.
We're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
The person was very kind and understanding sorry I don't have time to do that
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Representative was very helpful and professional. Thanks
In case something breaks or needs repair
Linda, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I haven't heard from the Appliance Repair person that's supposed to check on my refrigerator. It's been 4 hours and I don't know what time or day they are supposed to come by my house. I can't wait around indefinitely! It doesn't matter what day or time they decide to come, I just need to know!
HomeSafe personnel are great, it’s the area where I live and the vendors that are down here that are the problem!
We are sorry to hear this. Please contact our Customer Service Department if you need further assistance. All service providers are independently owned and we have no say in their processes.
I had a problem with the hose, becoming dispatched from the nozzle of the showerhead for the walk-in tub. There was no way for me to retrieve the end of the hose to attach it. The technician came in figured it out right away, and everything was done within a half hour, I was very satisfied.
We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
From my call to HomeSafe til the service person arrived was just a few hours. He evaluated the issue and reported to HomeSafe and you approved the repair work the same day. He had to order some parts which took a few days and when he returned the job was completed very satisfactorily.
I don’t remember but I’m glad I did.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Shortly after moving into my new house, a light and fixture were not securely attached so I tried fixing myself. Jeremy was able to correctly connect my bathroom light and now after in almost 5 years, I see my bathroom like it was intended! Thanx HomeSafe!
For me? It was a No Brainer! Courteous and Highly Professional!
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I needed to update payment information. Your representative knew exactly what to do. Was very clear instructing me and efficiently took my information and completed the task quickly.
Please read my above comments.
I have CarShield for my car. I discovered I could get warranty for my home from HomeSafe. Your coverage and monthly premium fit my budget exactly. I have assurance now my home and appliances are protected.
It was easy making a claim to get my clothes dryer fixed. Your people made it very easy for me. My dryer is fixed and I received the check from your company.
See above
We are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Very pleasant and informative, thank you Wayne he described the items to me and was very thorough
I was happy that I got to talk with him. Thank you, Wayne
Got a notice from them. Glad I did.
Gain trust and grow your business with customer reviews.
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe was founded in 2017 to protect homeowners from the expense of appliance, electrical, and plumbing issues. Today, we proudly protect over 75,000 homeowners.
Glenda, we apologize for any confusion regarding your claim. We have no control over the Service Provider process as they are independently owned and operated. However, we are here to help in any way we can. Please call our Customer Service at 1-800-332-4177 for further assistance.