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HomeSafe has a rating of 4.2 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job, and car shield. HomeSafe ranks 3rd among Home Repair sites.
This company responds to reviews, but usually not within the first month
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
I called to cancel subscription to home safe but after talking with Jason I found a better plan that better fit my needs.
I called to cancel subscription to home safe but after talking with Jason I found a better plan that better fit my needs.
They called me
Very polite customer service personnel. They helped us through the experience
Pricing and coverage
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Although we had the warranty for a short time due to selling our current home, Home Safe was able to take care of our only claim without a problem.
Customer service was very good and even though I paid the claim out of pocket, they quickly reimbursed me the repair cost minus the deductible.
Because of my experience with CarShield, they were a sister company that treated me like I wasn’t just a number.
We are pleased to hear you found our service helpful! We appreciate your support and review.
Everything went great. The agents knew exactly what I wanted, and they took care of it.
Looked like the best policy for my situation.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Wouldn't cover my leaking dishwasher or my pool pump, after I bought extra pool coverage. I wasted $135/mo for 1.5 years! Don't buy from them!
Tip for consumers:
Don’t buy from them! Total rip-off!!!!!!!!
Products used:
None. They denied both of my 2 claims. After spending $135/mo for 1.5 years!!!!!!
It took longer than usual or anticipated to process the claim for authorization to complete the issue at hand
Highly recommended and convincing with there ads
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I didn't have to wait for the service. The person I talked to was very nice.
I made a phone call and they contacted the local company. They came the same day
I needed help around the house
We appreciate your support. If you have any questions don't hesitate to give us a call!
Fairly cooperative once we had the details established and confirmed. Good operators, fairly proactive towards resolution and payout
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very courteous explained everything to me and I was please job great job telling my family about you all I was very pleased. Thank you Miss Jurado.
We are pleased to hear you found our customer service team helpful! If you have any questions, don't hesitate to contact us.
Called and filed a claim for my refrigerator not working
Answered all my questions
Because of the cost
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Answer all my questions I will recommend to everyone
Very knowledgeable
I have car shield insurance
We appreciate your support. If you have any questions don't hesitate to give us a call!
I had to do most of the work, and most of the companies don't honor any of the home warranty companies!
My issue was handled in an ok manner!
I'm not sure!
We appreciate that you took the time to leave a review! We are always working on providing better services each day and we encourage our customers to contact our Customer Service Department to assist with any of your needs.
No issues yet. I have reason to believe that the experience would be positive, just as it has been with Car Shield.
Left AHS and I presently have Car Shield.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Well worth the money incase some thing breaks down
Because of price and what they offer
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
No service required yet. Co has good reputation.
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Thank you for the review and when your home does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Professional, knowledgeable and on time! The technician was someone I would definitely recommend.
I reviewed the items covered!
We appreciate your support. If you have any questions don't hesitate to give us a call!
I had talk to one agents and she told me that they will take care my claim and the other agents told me my problems wasn't in the contract.
Bad
I thought they were better than my old plan but I was wrong, I'm planning on dropping Home Safe and go back to my old plan.
Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
I did call for the first time to start a claim and I was told what to do
And my dryer got fixed.
They told me what to do and I did what they explained to me,
and next thing you know my dryer was fixed.
I have other coverage with them.
Thank you for your review. We are pleased to hear you found our service helpful!
Your sham company wouldn't listen to the repair person you set us up with. Denied claim. Total sham company.
Guess I was stupid.
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
It was hard getting through to a rep by phone, always put on hold and transferred…. Frustrating
Vendors weren't very pleased but eventually paid
As stated above and i chose a vendor on homesafe/thumbtack assuming they knew about homesafe and the procedures… nope , i did all the calls and “leg work”
Have car shield and got a sales call
Thank you for your time and review. We are always working on providing better services each day to ensure a better customer service experience. If you need anything, please don't hesitate to contact our Customer Service Department.
I just appreciate the opportunity to work with the company
You guys after I had talked to someone, I them the reason I started to pay, once I talked to the person I made my own mind
Thank you for your review. We are pleased to hear you found our service helpful!
Needed to change cd information. Received new card and have direct billing.
I have my car covered.
For further assistance please contact our Customer Service Department at 1-800-332-4177 for a resolve to your issue.
I have not had any experience with HomeSafe! If someone else is using my account, please let me know!
If you have any questions or concerns, please contact our Customer Service Department for further assistance at 1-800-332-4177. We would be happy to clarify your account information with you.
Home safe did not pay the claim. And I had to call to find out it wasn't going to pay the claim. I cancelled the whole thing.
I thought it would be helpful with my family living on a fixed income.
We apologize if you feel this way and we are sorry to see you go as a customer. We at HomeSafe have little to no control over the claims process and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Service ok, but they never contacted on my claim reimbursement money.
Like I said never got claim reimbursement fee back, they need to call me / *******957
Thought it was conventient.
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Gain trust and grow your business with customer reviews.
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe was founded in 2017 to protect homeowners from the expense of appliance, electrical, and plumbing issues. Today, we proudly protect over 75,000 homeowners.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!