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HomeSafe has a rating of 4.2 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job, and car shield. HomeSafe ranks 3rd among Home Repair sites.
This company responds to reviews, but usually not within the first month
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
We had a major leak in our fridge. I later found out it was a broken fresh water line, and described as a flood not a leak. I tried to explain the urgency to Armis people, they sent me a couple of service providers that did not speak English. I don't speak Spanish. So our interaction was through Google Translate. I paid them as requested $79.00 as they requested by Venmo. Two days I called Armis and was told they had 24-48 hours, a day later I received a note that they didn't have correct information, still needed the phone number of the service provider. Another 24-48 hours, I explained that we were in the risk of major floor/basement ceiling/carpet damage. We were dumping buckets every 2 hours just to try to keep ahead of it. Sorry we need another 24-48 hours. Weekend comes, we continue to dump water. Monday I call no change, Tuesday I call and finally blow up and have them transfer me to HomeSafe. HomeSafe (Brian) tells me he will take care of it. He actually calls another provider and makes the agreement that they will actually pay them by credit card when they finish the job. They come on Wednesday and fix the problem, I call HomeSafe and am told that I didn't understand, that it was Armis that pays the bills, but if I pay it they will reimburse me. So I paid him. Thursday, I get a voicemail from Tara, (my adjuster from Armis) saying she has approved the original bid and I can call the two Spanish guys back, and that because I had paid Venmo they couldn't refund that but would pay them the extra. A week and a half from the original call. I call back and say, doesn't anyone from that company talk to anyone else? That has been paid for by me, authorized by you, and I don't want or need the original guys back, I just want the money I have paid reimbursed back. She tells me, that it was HomeSafe that made that agreement not Armis, and they don't do things that way. I asked to be sent back to HomeSafe, I was told that this was and Armis problem, HomeSafe would never make that type of agreement and I could not talk to Brian or anyone else I had talked to earlier. In frustration, I cancelled both of my policies, feeling I had been lied too all through the process.
Read the above report, Brian was very helpful when I first called, listened to my frustrations with Armis, seemed to understand that I was concerned with the leak and any future damage that could be done. Realized that a call that started on Nov 28th with a major leak and still going on Dec 6 needed to be addressed, he called the service provider I had used in the past, called “upstairs” and found out that they had a credit card used for emergencies. Called me back and told me it was all taken care of, I was happy, when the service provider showed up, he asked about the credit card number, I called up and it went all to pot, I couldn’t talk to Brian, no one knew what I was talking about, the sent me to Armis and they told me I was basically on my own, I paid the guy, and they said they would reimburse me. But as you can see. That failed.
They sold me on the process that they would take care of any home problems. I held off for over a month trying to work out rather they would be able to help us as we do have some high end appliances in this home. (SubZero fridge as example) I was assured that they could be able to help us and after reading the contract and really looking at it, I took out a policy at the home here and the ranch home in Southern Utah. But this experience has soured me.
Great company to do business with that why I'm grateful to have them.
Great
We appreciate your support. If you have any questions don't hesitate to give us a call!
Very satisfied with their service.Their employees are very knowledgeable and willing to help.
I wanted to change my payment options.
Having the ability to use my own vendors.
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
Helpful customer service when initially setting up account.
Selected Home Save over other options because they will allow my selected service providers instead of always requiring only those they have chosen.
No claims yet so TBD on that count.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I had to update my payment information. The agent was patient and knowledgeable.
It was awesome
Hopefully a good company
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
My call in was friendly and helpful, call personnel were right on point.
Took to long for Tech to contact me (5 days) After contacting HomeSafe@ I was given the name and number of a service company to contact. It took 5 days to get them to complete a contact.
Reputation, I don't judge HomeSafe on this but rather the service company.
Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
The representatives that I spoke with were very friendly.
Friendly representative and the issue was corrected.
They reached out to me but their rates were a better option.
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
Not happy my situation hasn't been taken care of yet still waiting
They’re very nice but my situation has not been taken care of yet still waiting my heater is not working and it’s pretty cold
We apologize if you feel this way. After reviewing your claim, there has been newly submitted information as of yesterday from your Service Provider. We do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
I was made aware of a necessary service. I'm a senior on a fixed income, the price was affordable.
Homesafe contacted me via USPS mail. I felt comfortable enough to make the call.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
Great service and pleasant agents. Would recommend.
Recommended by family member
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I haven't used the service yet or filed a claim. What I entered is enough.
It sound good when talking to sale agent but after getting the booklet and reading it now I'm having second thoughts.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Very pleasant customer service representative. The representative was very kind and helpful.
It was really good
Good deal on price
Thank you for your review. We are pleased to hear you found our service helpful!
I'm not sure what I have and what all I have cover
I went with this because I was told it was a good
Service and they had no problem with the service
Thank you for the review! If you have any questions about your policy or what is covered and what is not, please call Customer Service at 1-800-332-4177.
The rep was very courteous, efficient, and attentive.
For the cost.Homesafe was introduced to me byCar sheild.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I really haven't had much experience with Home Safe
Because I have Carshimd and they are owned from the same company
When you do encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Did not provide service only excuses and delays
Waited two weeks and no realistic plans or answers
Got nothing but delays and excuses instead of service
Though they were a reliable company only to find out they were not
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Haven't needed to call as of yet. But it is better to have insurance rather than not
I had Car Shield and was very satisfied with them so I figured and hoped that homesafe would also be good.
Thank you for the review and when your home does encounter a repair, don't hesitate to give us a call!
All was very professional. No hard sell. Got the information I needed and bought it.
I used to have another plan. Price went up service went down. Cancelled.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Have not put a repair order yet. Just purchased home safe
TV advertising
Welcome to HomeSafe! We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
Never had any follow-up to the request I filed. So I am left wondering what happened.
Not sure now. Changed company that covered our home.
Claim was denied and all parameters were met. I cancelled contract.
I thought it would be as good as Car Shield. Obviously it wasn't.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Easy to use just called and they reached out to the
Company we use
Heard good things
Thank you for your review. We are pleased to hear you found our service helpful!
Just applied with the company, haven't experienced any issues or problems.
Knowledgeable and friendly
I have carshield with them
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
God job thanks for your help and assistance. ………….
Because I have car shield
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Had to have heat pump replaced as it was not repairable. Not a cent covered!
Sister company to car shield. Now I’m rethinking car shield as well
We are sorry to hear this. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for assistance.
Gain trust and grow your business with customer reviews.
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe was founded in 2017 to protect homeowners from the expense of appliance, electrical, and plumbing issues. Today, we proudly protect over 75,000 homeowners.
We are sorry to hear about your recent claims experience. Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We will use your feedback to better our processes.