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HomeSafe has a rating of 4.2 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job, and car shield. HomeSafe ranks 3rd among Home Repair sites.
This company responds to reviews, but usually not within the first month
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
No experience and expensive expensive done done done done
It’s was because I was using car insurance for repairs which I never used insurance broke
Customer service helped me change my payment method.
Good
I use car shield.
Thank you for your review. We are pleased to hear you found our service helpful!
Person that made appointment made 2. That caused a delay.In complete job now. Waiting on parts.
Thank you for your time and review. If you have any questions, please contact our Customer Service Department.
Very happy, helped in timely manner.
Very friendly staff
Just excellent!
For unexpected problems
Thank you for the kind words, we are pleased to hear you found our service helpful! Please give us a call if you need anything else!
Had 2 experiences and both were very pleased and helpful.
People were very helpful and very friendly.
Got it from car shield.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I received clear information on what was covered on the furnace.
We appreciate your support and review. If you have any other questions about your policy don't hesitate to give us a call!
They never did send me information on the coverages I had
Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We will use your feedback to better our processes.
See above for my comments. I am still over a mo
Nth without repair being done
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Didn't pay my claim. I paid all my monthly payments but when I put a claim in they would not pay.
No help kept making excuses
Thought it might be good
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Personable service from K&S Plumbing. Will call K&S again for plumbing issues. THank you.
I had to wait a while to receive; but it was well worth the wait.
I needed a Housecare policy fo every little thing, and I found you!
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
No problems as of yet. And I have not contacted you as of yet.
If and when I do I hope you can fix my issues.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
My claim for a damaged heat exchange unit was denied even though the damage occurred internally.
Never been contacted by Homesafe.
Looks like I choose Homesafe by mistake.
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Was able to review services and determine if any were needed
I'm a previous subscriber
We're happy to hear this! Let us know if you need anything else.
Didn't use! No kind of refund after 2 years payment
We do apologize you feel this way. Please contact us with any questions or concerns you may have regarding your coverage.
Everyone was very friendly and handled my case fast.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
The representative was helpful and professional. I was pleased with the service.
Thank you for your review! Glad to see our customer service was able to help you out. Please contact us if you have any other questions.
Asked to drop septic system coverage. Taken care of, no worries
Issue with septic system coverage that covers no part. Of my system
Already a car shield customer
We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Repair fast and done well service call a nice experience very good
Price and service much better than what I had
We appreciate your review and your support. Glad to see our customer service was able to help you out so quickly!
Jason was so friendly, professional, and patient with a great sense of humor.
It was a quick and sufficient experience.
It’s the best coverage for the price.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Great Job great great great great group great great great great job
Thank you for your time and review. If you have any questions give us a call!
Terrible deception of coverage. Deception of coverage
Deception of coverage.
They pretended to have good coverage
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
They just updated my payment method that's all xxxx
it was quick
I'm not sure
Thank you for your review. Glad to see our customer service was able to help you out so quickly! Please contact us if you have any other questions.
I have had no interactions with home safe except to make payments.
Recommendations from people
Thank you for the review and when your home does encounter a repair, don't hesitate to give us a call!
It is just comforting to know that our appliances are covered.
Highly recommended.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
It was quick to get my check, I have no complaints
I have Car Shield, and Home Safe called me
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Gain trust and grow your business with customer reviews.
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe was founded in 2017 to protect homeowners from the expense of appliance, electrical, and plumbing issues. Today, we proudly protect over 75,000 homeowners.
We appreciate your time and when you do encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.