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HomeSafe has a rating of 4.2 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job, and car shield. HomeSafe ranks 3rd among Home Repair sites.
This company responds to reviews, but usually not within the first month
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
My installed microwave stopped working several weeks ago. I filed a claim. Had it approved. Approved via phone the model they wanted to install. I then heard nothing for 2 more weeks. I called to check status and found out my claim had not been acted on. Had to approve another microwave model (apparently the model I had previously approved was no longer available). Had to have my color choice of white approved. I also asked for a confirmation of date of delivery. The last communication I had was last week.
I'm tired of waiting. I will be contacting them again just to make sure I don't slip through another crack.
I am not very impressed.
Nice promises, no follow through.
I find myself asking that question.
Good promotion of the service. Poor follow through.
I had to make several calls to get the claim processed and I am still waiting on my reimbursement check. It has been about 3 weeks after the job was done.
I choose Homesafe because I saw a commercial on TV about covering home appliances. I decided to give it a try.
We have been trying to get our water softener/purifier fixed for months and it is like we do not exist.
They gave up on us
To help protect my appliances.
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Wasn't sure if I was going to continue the program but after talking with the representative I felt it would be the best for our household.
It seemed better than most manufacturers warranty that usually only cover certain parts of their appliances.
No one explained anything. No one followed up in writing. Had to contact customer service to get anything in writing other than a money withdrawal on my account.
Customer service fixed it.
Good product.
We are sorry to hear this. Thank you for taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
Understanding what is needed from you and when it's needed from you and making sure that everything that you need to do is done and helping you through getting it done
As I said at the top, I’m not satisfied with the communication and the timely manner that things are handled
Because I have car shield and it came through car shield home safety
We do apologize you feel this way. We at HomeSafe have little to no control over the claims process or the administrators' decisions. However, we are always willing to explain the claim process, address any issues, and act as an advocate for our customers. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I called to cancel my subscription because it was to expensive. The lady on the phone asked afew questions. Learned I was a senior citizen and offered me a lower price. Very nice lady
Found out I'm a senior citizen and she dropped my monthly bill. Which I really appreciated.
I received a phone call explaining all about it. So I decided to take it out.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
You want a review for no service.You were unable to provide me with a service person to fix my air conditioner.
We are sorry, but our claims team should have helped you find a service provider. If they could not find one, then the responsibility would be yours to find one. All service providers are independently owned and we have no idea which ones will and will not work with home warranties. All we can do is the same as you and call around. If you need any further assistance, do not hesitate to give us a call.
My experience with HomeSAfe has been very professional and I am so pleased that all
Contact online and by phone has been extremely helpful and each person has acted in a
Professional manner and provided me with answer that I wanted
Extremely helpful and professional as I have stated in my previous statements.
I first purchase CARSHIELD for my auto and they sent me information on
HOMESAFE and I was so impressed with CARSHIELD THAT I immediately
Decided to use your coverage which is tremendous.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I was so mad I wasn't helped. I paid my monthly payments and then for me not to get helped it's crazy. Fortunately I found someone that help me. I'm not a person with alot of money and I was hoping Homesafe was going to help me but I WAS REALLY DISSAPOINTED!
I had called for them not to take out my money from my bank and i canceled a day before it was supposed to take out my monthly payment. I told them to refund my money and they didn't. So that made me more mad.
I thought wow $60.00, I can afford that in return they would help me out. I was real disappointed when it didn't so I canceled. Y contract
We are sorry to hear this. We do require at least a 24-hour notice before the due date for us to have time to stop the payment from running. Our Customer Service Department is open Monday through Friday from 7 AM to 7 PM CST and on Saturdays from 8 AM to 3 PM, with the exception of holidays. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The process was long but it was worth it.they was so helpful every time I called them the went over and beyond to help me out
I learn about homemade thru car shield
And I'm glad I did. It's not expensive, I've already recommended to some friends.
Thank you for your time and review. If you have any questions give us a call!
We needed to get a new Debit card,to make sure are payment was up to date, everything went fine,Thanks
It went very well.
They called me with a good offer talk with a knowledgeable Gal and made the deal.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I had a bathtub faucet leak. Customer service called the plumber and he called me the same day and came out to assess the problem.
So I don't have to pay a lot to replace or repair.
The service and quality of work was professionally preformed to my expectation. I am very satisfied.
Customer service responded to my problem quickly and professionally.
Home Warrentee
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Please refund! I had to pay the repairman to fix my ac and replace a breaker out of my pocket and service call plus you deductible
We recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
When my a/c quit working Homesafe was very helpful and made me feel like they really cared about my situation
I was very pleased with their attitude and service
Other companies use the cheapest techs to work on your equipment and replace with cheaper parts or equipment. Homesafe allowed me to choose my own a/c company techs and replaced parts with high quality items
Thank you for your review. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
Glad I contacted Homesafe to cover everything I feel protected now. Glad I contacted them to help me out.
Just got a card in the mail thought it would be a good idea to have.
Would give a 0 if that were an option. Says they cover appliances for usually wear and tear and they absolutely do not. They don't honor their own contract. Two different tech that came to my home gave same reason for failure. Told to get a test done to prove leak however it would be at my expensive. Complied paid out of pocket for bubble test $150 and then they still decline. They need to be shut down bc the internet reviews are no help but the bbb gives them 1.8 which makes them not accredited
We do apologize you feel this way. We at HomeSafe have little to no control over the claims process and the administrators' decisions. We would like to look over your account. What is your policy number?
Had an appliance that needed to be repaired and was a stressful situation made worse by one representative who refused to assist me or even do their job and an ajuster who was nit picking the estimate from the company they sent out to do the job, yes I finally got the appliance fixed but not with out the stress not fully happy with the way I was treated plus took almost a month to get my appliance fixed although getting the parts had more to do with the delay
Initially all was good they took my claim and had the repair company come out and take a look at my appliance that was not working
Was offered through my Car Warrenty company
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process or the administrators' decisions. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
The last technician was very nice and helpful, he explained everything he was going to do and did it in a reasonable amount of time.
Needed the job done fast and efficiently!
We're happy to hear this! Let us know if you need anything else.
The representatives have all been very helpful and friendly. My husband and I are very pleased with the service.
Good!
The advertising,
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Only had a telephone conversation as now, as to how this coverage would work for me.
I have been covered by Car Shield,
I have not seen a refund on my last plumbing service. It was when Singletary came out for the toilet.
I have been satisfied otherwise, they are usually very prompt.
We appreciate the time you took to leave a review. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for further assistance.
Customer service did a great job of keeping my account in order
Because the other home warranty company raised the monthly fee
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Service was done on a timely basic.Keep up the good and I will always call on Homesafe.
Gain trust and grow your business with customer reviews.
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe was founded in 2017 to protect homeowners from the expense of appliance, electrical, and plumbing issues. Today, we proudly protect over 75,000 homeowners.
Sharon, we apologize for any confusion during the claims process, After further review, it appears the order has been submitted for the new appliance. For more details, please contact our Customer Service at 1-800-332-4177.