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HomeSafe has a rating of 4.2 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job, and car shield. HomeSafe ranks 3rd among Home Repair sites.
This company responds to reviews, but usually not within the first month
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
Very satisfied with the results and the experience. Service was good
My appliance service provider
I had AC unit that needed repair, Home Safe was contacted, immediately some one was here to diagnose the issue. My only waiting period is for the technician to order the part. I can say that this company delivered a fantastic service. The staff we exceptional courteous to me with follow-up emails.
My reimbursement was prompt.
Thank you Homesafe
Excellent, very informative, the representatives were courteous and helpful to navigate me through
the process.
Thank you
Its a Reliable company
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I would recommend this service to others.I have not used the service myself yet.
It was referred to me from someone.
Home safe is the place I go when when needing home repair. I am never disappointed.
Great price and service
Thank you for your review. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
On time
Quickly did an excellent job
Coaching of use of equipment outstanding
My dishwasher broke. It's so old we can't find a new brain for it.
Thank you for your time and review. If you have any questions give us a call!
They were very friendly and followed up and quickly resolved our claim
Very friendly and efficient
Helpful in filing my claim. Polite and experienced. Outcome for my claim was satisfactory
. Low monthly payment with no increases. Lower deductible
Wonderful service. Thank you. Quick and easy. A person that spoke English well.
I had to update my personal information. The customer service person was so polite and helpful.
Because it offered what I needed at a reasonable cost.
My person took the time to go over the entire program and cost it was wonderful.
Professional kind patient
Peace of mind knowing my home is covered with my home owner’s insurance
We appreciate your review and are glad that you have chosen to protect your home. If you have any questions about your policy don't hesitate to give us a call!
The installers were able to install the microwave with no issues and in record time
I heard good things about their service
We are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Had plumbing problems with garage disposal home safe payed plumbing company
Made a Phone call to home safe the person that I talked to was very helpful
Our water heater went out they said fix it then said we need pictures
Don’t know what they are doing. They blame their miscommunication on each other.
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process or the administrators' decision. However, we are always willing to explain the claim process, address any issues, and act as an advocate for our customers. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Good experience. Good coverage. Good price. Good customer service.
Thank you for your time and review. If you have any questions give us a call!
The technician was very friendly and knowledgeable about dishwasher repairs.
On the first day that I called 32 minutes and 26 sec be told that I had three callers in front of me. I hung up and called customer service and the person that I spoke to suggested that I call the next day during the morning hours.
Homesafe was recommended by my realtor.
We're happy to hear this! Let us know if you need anything else.
Authorized replacement of my old washing machine with generous payout
Mail solicitation - thought I'd try since no long term commitment required
Thank you for your time and review. If you have any questions give us a call!
Fantastic customer service! Quick! Easy! And very professional.
Because we love Car Shield!
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
They sold me the service they was very nice friendly. Thank you
The price. I have not used the service yet. Well see how it is. Thank you.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Chris was such a pleasure to talk to. Friendly and professional.
I liked the fact that you offer a total or complete plan. I was dealing with individual companies before some offer this some offer that. I like that it's just one plan.
Thank you for your review. Glad to see our customer service was able to help you out so quickly! Please contact us if you have any other questions.
Just needed to know about my payments and whether you were receiving them.
Because we are members of car shield and we received a letter from home safe so we decided to inquire.
Thank you for your time and review. If you have any questions give us a call!
Excellent update bank information on different card account
Was excellent
Good reviews
Thank you for your time and review. If you have any questions give us a call!
Easy no pressure. I've had car shield for years and this fits wright in with it.
Better value, always have had great service with car shield and figured one company fixes all.
We appreciate your support. If you have any questions don't hesitate to give us a call!
I had an issue with my garage, called to verified I was covered under my policy. I was, and the CSR I spoke with explained how things worked if I were to move forward with my claim. I was able to correct the problem without having someone to come out, but everything was setup and put in place just in case I needed a technician to come out to my home. Nice, polite people.
I am policy holder with Homesafe.
We're happy to hear this! Let us know if you need anything else.
This is the second time I have made a claim with Homesafe. In both cases the service from filing the claim to getting my appliances fixed/replaced was seemless. The part I appreciate so much is how proactive the people at Homesafe have been in communicating with me, letting me know how the claim(s) were proceeding and getting the claims resolved in an expeditious manner. Great company that I highly recommend.
Associated with CarSafe (which I already had) and enjoyed its service as well.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I went online and made changes to where the bill was supposed to come from, but instead I get a call telling me that I am late. How late am I? I ask, 1 day so then I replied well I updated my information online. What good does it do to provide options to update if your just going to call people up and tell them they are 1 day late. It wouldn't have been late at all if your system was set up to recognize changes in the payment.
At the time my previous coverage had lapse so I was looking for a better option. I didn't like the repair options they provided.
Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
Gain trust and grow your business with customer reviews.
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe was founded in 2017 to protect homeowners from the expense of appliance, electrical, and plumbing issues. Today, we proudly protect over 75,000 homeowners.
We appreciate your support. If you have any questions don't hesitate to give us a call!