HomeSafe

Issue was resolved quickly to my satisfaction. Was notified via email that Bill was past due. Was told this was an error due to severe storms causing issue with server. My bill had been paid as agreed.

Billing issue. Was resolved quickly.

From beginning to end of filing a claim to explaining what information was needed from me the associate who worked on my A/C unit to making sure everything was working like brand new, down to paying the guy for his services.

Clarese was as kind as can be. When I told her I was calling to cancel HomeSafe Coverage, she sympathized with me not having enough money to cover everything that needs to be paid monthly. She offered to reduce the monthly amount due and push the payment due date out 10 days so I can think about it and make sure that's what I really want to do.

Clarese was as kind as can be. When I told her I was calling to cancel HomeSafe Coverage, she sympathized with me not having enough money to cover everything that needs to be paid monthly. She offered to reduce the monthly amount due and push the payment due date out 10 days so I can think about it and make sure that's what I really want to do.

After, over 3 weeks on a simple dryer repair, I still have a dryer that is broken. Home Safe is not worth investing your peace of mind - it's more like a nightmare. Save your money in a saving account and if and when something breaks, replace it with your saved money the next day with your money. And, if it doesn't break take an overnight stay in a city that has no crime. Lol. Good luck finding one of those.

I really don't understand why every company has to break their arms patting themselves on the back with these surveys? Ya, you great job. You woke me up three times. Your constant text messages and emails about drove me crazy. I did the actual work. Me and Puget Sound Heating and Plumbing improved my kitchen faucet.

The customer service representative.Explain everything to me down to how much I would pay out-of-pocket, the cost was Reasonable? So far i'm very satisfied.

Thought we were with a good company until something finally happened, and they denied the claim. They make up their own story of why they denied it, we even had to do their job and find someone to fix the problem. So what they tell you in their advertisement, is a bunch of bullhonky.

Answered my questions and set my mind at ease. I was concerned that my payments weren't being processed, but the agent found the card and let me know that I am still covered.

I was worried that my payments weren't being processed and the agent found what card was being used and set my mind at ease that I am covered.

I canceled my Home Safe (AEMIS) contract
#HWF*******, after receiving my Quick Reference Guide & discovering that most of my appliances & operating equipment (pumps,etc) were not covered due to being commercial grade

Had trouble getting proper invoice from repair company discrepancy with verifying payment has been made. Not a fault with Home safe but with the repairman took too long to get a solution.

I have been with home safe a while, because I really like car shield, anyway my stove lost power, it was a large puff sound.I went to check the breaker box, nothing. That's when I called. The gentleman was very friendly and called when he was on his way. He was very informative about the problem. I would
use him again.

The people at Home safe were helpful, attentive to my needs and refered me to an appliance company locally to come and evaluate my problems in a timely manner.

The appliance company came and checked their work with followup calls. It took three calls to get the situation taken of,but they eventually got it taken care of.

I had an issue with my appliances, my stove, as well as my washing machine and the issues were taken care of immediately. Member services was very professional and friendly and I want to thank Home Safe for being there.

I hope that I don't have to put a claim but as the customer service person described the value of having the insurance and the experience by other friends it is an insurance worth having for any future needs of having in your home any bread downs in your future!

To fix it was over $300 when I Could buy a new one for $520 so I decided instead of fixing the old one that was over 10 years old. I replaced it with a new one.

Informed me that on my contract that the seals on a refrigerator was not covered How do you think I felt?

Homesafe found third party service tech, Sears Home Service, they would not complete quote according to home safe rules. So homesafe would not / could not honor contract.

The representative I initially spoke with was very professional and knowledgeable and created a claim for my issue. The follow up has not been as thorough resulting in me having to call back several times for follow up.

Once I reached out the customer service staff has always been good I just wish I didn’t have to do as much reaching out and follow up.

I have not been able to use it to be able to say how I've experienced the issues but who I've talked to on the phone. They both have been very nice the first one who called me this morning on February 13 I didn't know who she was and because it was 5:45 AM I was very rude, so I apologize to her. I don't know who she is. I have no idea how to call her back but I would love to be able to tell her sorry.

They were very polite and nice even the very first one I end up on at 5:45 AM on February 13

I had one of the worst experiences possible I file a claim then had to find my own company it took them four times Jim Services number they say the deductible was 65.00 but that's not true it's what ever the company charges for they're service call so I paid so they said my the thing that spins the needed maintenance not repair so Armis declined the service in which the service company said they needed to do the service first to see if it works so they canceled my claim before the service could be done I see why it's 49.99 cheap contract you get horrible service so I canceled my contract right away so if you reading this HomeSafe Warranty is a not the company to deal with. Try someone else.

Customer service hands was tied they just doing their jobs.

Needed to change payment method I don't think I need to say anything more. This is why I contacted you.

It was not great but not bad, they had no equipment, once we finally received the equipment.so far so good

Noone ever call me back.I kept asking were you all going to help? Tell me why noone could answer me. This took too long. If nobody knows nothig then what? I was really sad and feeling as if you did not care about my property but me.

We had excellent service from the representative from HomeSafe. She was very pleasant, helpful and knowledgeable about her company and the services they offer. We were very pleased.