HomeSafe

I live in a small ton and could find NO contractor willing to repair my refrigerator or my garage door opener using a 3rd party warranty service. Since you insist on paying the contractor, even if you approved the repair and I paid for it up front, I could not get reimbursed. So basically I am screwed.

Hey basically said hey couldn't’ hlp me if I could not find a contractor to work with you

I had spoke to you guys twice in the repairman spoke to you right in my home confirm that I paid the house call $70 and gave them a diagnosis. And you guys told him how he had to draw it up he sat right there while on the phone got it all done and sent it right then. I call back to find out why a week's come by and I've heard nothing and I'm told that they can't find anything in their computer that we ever had a conversation.

When I called back and talk to customer service she is very short with me and had an attitude.

My experience with this company is that it's very difficult to get an approval for a claim. You have to jump through hoops to get an approval. Then they lie stating that they never received the required documentation for approval and that they contacted the company to do the repairs. All they kept saying is claim denied. So, as of now, I cancelled the contract. To me, it's a major scam.

Claimed they received all the documents to get approval and that they contacted the contractor to also get there input on repairs which were all lies. Their final words- claim denied.

I live with and care for a disabled adult who is continent so doing laundry is a daily chore. When my washing machine broke down, it was a big problem. This was the first time that was calling Homesafe. I spoke to someone with no wait. I should have wrote down their name because they were professional and pleasant to speak to. They gave ne a claim number and the number to a local repair place. I called, scheduled an appointment and within 3 days my washer was fixed and the claim was approved. Thank you Homesafe and Armis..

The claim process was quick and easy, and the associate was taking my claim was professional and friendly. I will definitely recommend HomeSafe to all my family and friends.

Pleasant professional people to deal with. The claim was handled expeditiously and settled with payment the next day.

I've been a customer for years and I put in one claim and you denied it.
There's no possible way to have photos of a leak on a broken water heater the day after the water has leaked out prior to the repair company comes out to replace it.
No one replaces a hot water heater for the hell of it.

Bad attitude.

I have had home warranties on my homes before and will stick with the company that has not restrictions like this one. My current home was built in 2011. The Hot water heater was manufactured in May of 2011 the home was purchased on July 27,2011. The Hot water heater failed on on July 21,2023 which falls into 12 years of the home being occupied but not within the manufacture date of the Hot water heater. Most people don't know when there equipment is manufactured but that is what Home Safe goes by. No one was using the hot water heater until the home is purchased. I was grateful that I was at the end of first year of payment that I could cancel my contract and I did immediately.

This was my first claim and it went very smoothly. It was easy to file a claim. I had someone come to look at my issues and the repairs done all within a week.

I called in about a refund I was informed that I should be getting. The customer service representative worked until she found the answer for me.

Microwave went on the blink. Took about 3 Weeks to get it back, and it's fine. The day was in the decision of whether to replace or repair it. It was repaired, and in now in great working order. Thanks!

Microwave. Went bad on us after 2 years. Notified Home Safe, had a repair co. pick it up. Kept in contact with them, and in 3 weeks we had it back, working like new.

Paid money to get service report from local repairman and than I did not get paid for replacement as per the report and you guys insist me to spend money to get another report.
Finally I loose my fee for repair quotation

No start

Very positive from the sales side. Just wondering what experience I will have when I have to turn in a claim. In my experience the claim side treats us like we're stealing!

Asking if I wanted prepayments.
Not something I can afford.

The person I spoke to was very nice. She new what she was talking about. She was very friendly.

All i know is they are very nice to talk to, i had to stop my home safe lack of money

Still have not heard from the company that is supposed to refund my payment that I had to pay in full up front because they did not except the plan. Their people is the one that sent them out here. If I do not here something soon, I will be canceling this plan.

Home safe is fine, but the people they have handling their claims stink.

Friendly and very informative. Customer service representative did an excellent job comparing my current coverage to your added value of coverage.

He help me with all the queston that i need to no and the price for the ins was just what i need, with all the needs. I can live with it and more. The cove on the need was just what i was looking for.

he was to fine what i need for my need

I have never experienced such friendliness and expertise. I always felt they understood my problems and questions and helped resolve my concerns easily.

I tried back again this afternoon after being told in the morning that the system was being transferred/updated however they still weren't done. The customer service representatives I spoke to were very helpful in trying to resolve the problem and that helpfulness I appreciated greatly.

My claim for my unrepairable refrigerator was denied. The repairman said that it would cost as much or more to repair it as to replace it.
He did not send pictures of it, but I was not notified that pictures were wanted until after the refrigerator had been removed from my home.

Very terse email response as well as phone call response.

I find it hard to actually find repair companies that accept HomeSafe. And the wait time to get anything fixed. The list they gave me has not been updated. The company that came to repair my dishwasher could have replaced it for the cost of repair.

Their list of repair companies was not compliant with what I was told.

Customer service recommended a company to come do the repair work, well 4 people came to my house and did not do anything just look around and tell me how new and nice all my Appliances look and charged me $215.00 and I am still waiting for my money back from homesafe. And I am also waiting for money back for a $315.00 that I paid for repair on my refrigerator so I am still waiting for $465.00 from homesafe.

Homesafe is ok I would recommend them to everyone who needs help with homework. But I still haven't got my money back yet for some of the work that was done at my house. Customer service representative treated me very nice.