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HomeSafe has a rating of 4.2 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job, and car shield. HomeSafe ranks 3rd among Home Repair sites.
This company responds to reviews, but usually not within the first month
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
Customer service recommended a company to come do the repair work, well 4 people came to my house and did not do anything just look around and tell me how new and nice all my Appliances look and charged me $215.00 and I am still waiting for my money back from homesafe. And I am also waiting for money back for a $315.00 that I paid for repair on my refrigerator so I am still waiting for $465.00 from homesafe.
Homesafe is ok I would recommend them to everyone who needs help with homework. But I still haven't got my money back yet for some of the work that was done at my house. Customer service representative treated me very nice.
I have no idea I just picked one out of a bunch of 10 different companies
They will look for reasons to deny any and all claims. Don't be enticed by the cheaper rates. They will suffocate you with red tape. Very few contractors will work with them. Run fast and far away.
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Called regarding the gas stove not being working. The igniters wouldn't work. The vendor that was sent wanted way too much money for the repair. I decided it was cheaper to buy a new stove instead of repairing it.
The monthly price, ease of access, customer service
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
No body works on refrigerator in my area. I have been trying to find someone for two weeks. I thank y'all need to help me find a service to help me.
We're sorry to hear this. We are always working on providing better services each day. If you need help finding other Service Providers in your area, please call our Customer Service Department at 1-800-332-4177.
I have been with HomeSafe since February (2023), and have had a very positive experience thus far. All the representatives have been very helpful, and the two claims have been processed in a very timely fashion and paid fully.
Homesafe has been fairly easy to contact and the claims have been accepted and processed in a timely fashion without any "blowback".
I was referred to Homesafe through CarShield. I had been with previous home warranty company for over ten years (with good success) and was very hesitant to switch.
Thank you for your review. We are pleased to hear you found our service helpful!
I had a garage door company come out, they gave me the estimate. I contacted and sent them the estimate and they fixed the door, I paid the company and Homesafe reimbursed me very quickly. I am completely satisfied with them.
I have car shield and they recommended them to me. I am happy they did!
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
There was a noise coming from my refrigerator. The tech came by to check it. No more noise.
Cheaper than other home warranty companies.
We're happy to hear this. Let us know if you need anything else.
Fast an easy I will get you to go with more e clients
We appreciate your support. If you have any questions don't hesitate to give us a call!
I can trust Home Safe to fix any problem in the future. Team are polite, experience and insured. Had good reviews and BBB.
Did some search and hard to find licensed contractors to do a job that you can trust.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Unbelievable great customer service and experience
Customer service was professional about information about the company and different plans in general great customer service
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
My top load LG washer broke they asked me to find an appliance Repairman, I did. He fixed my washer and I sent all the information Homesafe required, they promptly paid me what I had spent on fixing my washer. I am very satisfied with Homesafe, they did what they promised.
They understood what I needed, they resolved the problem.
I saw their add it was just what I needed.
Thank you for your review. We are pleased to hear you found our service helpful!
I am getting billing from the state of CO, which keeps saying to set up a card for the payments. However, I am sending my monthly payment to MO headquarters which tells me to disregard what I get from CO. Can you get the billing process together. Plus I still can not get my billing process for my two accounts sent to 3614 Edward Dr Crete IL.
It provides a good service for my homes
If you have any questions or concerns, please contact our Customer Service Department for further assistance at 1-800-332-4177.
Just make sure that what you pay for is done to the tee,when installers say I'll be back beware and be cautious. I am an alder customer and will continue to be so.
You still can trust in alder security, I have for almost 4 years.
Pricing, customer service, and because I haven't had any issues until now and even that is being rectified.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
I had an different Home protection Plan before, I didn't have a choice on who came and fix my products. Plus what they fixed gave me more trouble in the wrong run
Very informative, polite and courteous.
I read he reviews. The deductible is reasonably priced., the monthly price is so affordable. My policy includes my well dwellings, my water softener plus many more.
Thank you for your time and review. If you have any questions give us a call!
Just see if they stand by customs sacrifices they clients just how all this
Just try see how get custom services
From a friend
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I enjoyed the small details that the representative give you after questions you have. I would recommend HomeSafe to anyone who is looking for an alternative maintenance program.
For a car maintenance plan.
Thank you for your review. Glad to see you found our customer service helpful! Please contact us if you have any other questions.
After my older garage door lower panels fell off track, I soon learned that my coverage would pay ZERO dollars in its repair and I ended up paying $1600 to have a whole new door installed. WHY do I have this coverage if it doesn't HELP?
I needed a coverage to help offset repair costs.
We apologize if you feel this way. Our Customer Service Department is always willing to explain the coverage details and address any of your concerns. For further assistance please contact our Customer Service Department at 1-800-332-4177.
It's taking a long time to decide if they're going to cover it or not, I called and made sure it was OK before I had anything done. Would like an answer soon.
We're sorry to hear this. For further assistance please contact our Customer Service Department at 1-800-332-4177 for a resolve to your issue.
Put in a claim for my oven. I had to find a repair person myself. I put in a claim for my water heater and they did not help me because my water heater was over 10 years old.
They all told me the facts which I was unhappy about.
I choose Homesafe because the information was sent to me buy car shield which I have.
Thank you for your time and review. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for any questions or concerns at 1-800-332-4177.
My stove still is not fixed I spoke to an agent who assured me not to cancel and that he was going to help me but I still have not gotten any help You all have taken a payment out of my account and I want my refund put it back in my account
Very dissatisfied with this company
We're sorry to hear this. We are always working on providing better products and services each day. If you need help finding other Service Providers in your area, please give our Customer Service Department a call at 1-800-332-4177.
Send a rep repair co to evaluate the problem that is not quilifird. Then would not repair and the quite was more than thefreg is weorth /the freg is still working and has not been repaired. And it cost me $65 to have it checked out. So i am not happy with my first call to have some repair done.
Because i have program with them
We apologize you feel this way. We at HomeSafe have little to no control over the claims process or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I needed to be reimbursed and I didn't know the procedure. I called and was reimbursed the same day.
Good job solving my reimbursement problem.
I liked their prices.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
No contact after initial call except for request for review. No explanation of how and where to send pictures.
Please contact our Customer Service Department for further assistance if you have any questions or concerns. We always are looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
Never had a problem with HomeSafe. If I had a problem my I it would handle right by professional people.
I had home safe before and I love being a customer with HomeSafe.
Thank you for your time and review. If you have any questions give us a call!
Everything was to my satisfaction. I call about the problem. I was given a claim number. Same day they gave a provider's name and Phone number.
I liked their friendship.
Thank you for your review. We are pleased to hear you found our service helpful!
Gain trust and grow your business with customer reviews.
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe was founded in 2017 to protect homeowners from the expense of appliance, electrical, and plumbing issues. Today, we proudly protect over 75,000 homeowners.
Thank you for your time and review. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for assistance at 1-800-332-4177.