HomeSafe

At no time, during the claim did Armis reach out to the homeowner via email or phone. The homeowner had to constantly call and wait for instructions or information. A review of all correspondence should be available in your records.

Claim was made on or before August 24.

An estimate was sent on August 26. A/C company inspected the unit and diagnosed that it needed a new blower motor and control board. Upon further inspection they recommended replacement due to the need for multiple parts; that the drain pan was leaking into the overflow pan. To replace just the air handler and not compressor would not be compatible or legal due to the change in gases. This was confirmed by two different certified a/c technicians.

After numerous calls to customer service (which requested additional information and delay) and failure of Armis to respond with a resolution the homeowner was forced to make a decision and took the recommendation of A/C company to proceed with a new unit. Temperatures in the home were in excess of 95 degrees forcing the homeowners to leave their home for 6 days until the new unit could be installed. During that time there was still no decision from Armis.

The standing offer of $650 was made almost 4 weeks after filing the claim! A timeframe that is incomprehensibly negligent to the homeowners and is not in compliance with your warranty.

The plan provides for replacement of the air conditioner at $3,000.00.

A letter was sent a week ago 9/25/23 and still no response.

Still working on claim, but been very satisfied. Waiting to here back from company putting in AC.

Customer service rep was very knowledgeable I said I would call back the following business day to let them know, and they called me back and was very helpful in making my decision.

Haven't used it yet Will fill out a survey after this is used for the first time. Probably will make an appointment in the near future as the handle for my refrigerator freezer fell off.

I just changed my method of payment and it was easy to do. So, that is about it. I have not needed to use HomeSafe as of yet. I do have peace of mind that HomeSafe is backing me up.

Called and started a new claim. They sent names of repairman 1 in Atlanta Georgia. I live in Missouri. After 4 people got one. Made arrangements to come out that Saturday. He text and wanted pic of model number on washer. So he put it off for another week to order parts for washer he never saw yet. Got parts all wrong. Needs tranny replaced. He said to replace machine on phone to you people. So before he left he put old washer next to garage. Then came the heavy rain, then 3 nights of hard freeze, froze it up don't know about parts on machine froze and broke more. They gave us a e- mail address but couldn't send info to you people. So we snail mailed it. You said it never received it. So we faxed it all to you Monday at 11:55 am. Still 4 days no response. They say 24 to 48 hrs you will know what's going on? Still waiting! Looking at 80 hrs since you received paper work. Like supposed to do now it's your turn! Do the right thing! You go 20 days with no washer, but you wife wouldn't like it! Or mad at you... Call if you want or dare!

This is the first time I've called Home Safe with a claim it was so easy so they were very helpful to run me through the process of how to get my plumber paid

Knowing that I will be taken care of in the future if my appliances need repair work..

Our furnace wasn't working and I called HomeSafe. They gave couple of numbers for HVAC companies, however after calling about 6 HVAC companies none of them deal with ANY home warranties. I called back HomeSafe and told them. They said I could choose any company and then submit the evaluation and invoice to HomeSafe. After I did that, we received a check for the full amount of the repair, minus the $65 deductible within several days.

I experience a good customer service feed back on all my questions.

Customer service agent was very pleasant, knowledgeable, and resolved my issues promptly.

Just called to check my account. The person I spoke with was extremely helpful, and answered all my questions in about 1 minute. Great help, and great to talk to.

Short and easily handled by customer service representative.

I will be canceling the service with home safe because I made a claim and I got no help so I had to do it on my on I never even got a call

Not helpful at all they never followed up to see if my claim had been serviced at all

Same answer…too soon to rate the experience.

But having to put in 50 characters is a pain

The process has too many steps. It takes too long to get the needed services. Also it would help to have one person assigned to each claim, but i have spoken to about 10 different people so far.

The process has too many steps. It takes too long to get the needed services. Also it would help to have one person assigned to each claim, but i have spoken to about 10 different people so far.

Did not honor contract. Gave me the runaround for 2 weeks and did not repair air conditioning unit and it was in the 100"s during that period of time.

Runaround and felt the service representative who reviews repairs for Home safe was very sarcastic.

Haven't had a chance to experience the coverage since I found it yet.

Handled efficiently and now have a new microwave...very prompt in getting us taken care of

Taken care of in speedy time

I eventually had to file two claims to get a toilet fixed/replaced. The initial problem is that the toilet was running water in the commode. The plumber replaced the flapper thinking that was the issue. At that point, the water was no longer running. I paid for the repair and thought all was good. However, the very next day the water was running in the commode again. The plumber came out again and basically said the toilet was old, which is was, and that I would keep having issues if we kept replacing one issue at a time. The best option was to replace the toilet. I called back to file another claim to get the toilet replaced. I called back on several occasions. Every time I called I was told the analyst had not looked at the claim or they needed a complete invoice of the work that would be required and the cost. I submitted the invoice breakdown twice via email. This went on for almost two weeks. I just decided to paid for the toilet myself and cancel the second claim. BTW, I had to call a couple of times just to get reimbursed for my portion of the first claim.

A couple of rep seems agitated. I was just trying to find out why things were taking so long.

Explained what needed to be done to start my claim. So far it has been a great process

The experience was very satisfying and fast. I really felt like I was treated like a valued person and that the agent was all they could make my experience flawless.

Very rewarding

I called to restart my coverage and was dealt with swiftly and professionally. Was very happy with my phone experience. Would recommend this company

I called with a question. The lady answered quickly and politely. Very nice