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HomeSafe has a rating of 4.2 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job, and car shield. HomeSafe ranks 3rd among Home Repair sites.
This company responds to reviews, but usually not within the first month
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
Very polite and worked hard to help my problem. Couldn't find anyone in our area to fix our trash compactor so he give me extra time to find someone to help
Good job and needed to do
Found out about you through CarShield
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Everything turned out like it was told to us...sometimes some businesses dont do that...you all did...
My husband liked the company and its coverage.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Service has been exceptional. Representative was professional, courteous and answered all my questions.
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
First delivery was canceled suppose to be deliver today but still waiting for Home Depot to call with time.
Took a while, but finally received reimbursement for my AC Repairs in my Home. Major issue was photos of the repair.
MeadiOker
Coverage for Home Repairs.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
The repairman was very helpful in completing the refund process.
We're happy to hear this. Let us know if you need anything else.
Unprofessional, j informative, different agents, different answers, got the impression Home Safe was unwilling to pay the claim and I was never reimbursed
O Dave t said claim would definitely be paid upon receiving certain information, when I emailed it in and thought I was done they now requested photos, when I sent In photos and thought they had all required information next request was an expense Neal test,II had zero confidence in your company and did not want to pay out any further money so I paid my repair I’ll out of pocket
U have car shield and felt the were a strong reliable company
We apologize if you feel this way and we are sorry to hear about your recent claims experience. We at HomeSafe have little to no control over the claims process and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
HomeSafe refused to pay for most of the claim, saying that part of the claim is not covered; when by my contract it is clearer covered.
All they would say was it wasn’t covered. No help whatsoever:
Cost. I didn’t do my proper due diligence and to at their reviews.
We are sorry to hear about your recent claims experience. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for assistance.
I was glad I had the HomeSafe
Coverage when I found a water pipe in the kitchen wall was leaking. A plumber was notified and on the scene within 3 hours.
I wanted my home to have a Home Warranty to cover unexpected problems and failures.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
HomeSafe helped me with my A/C Problems after a long drown out affair. My garbage disposal recently went out and I called HomeSafe to make a claim because that was an item on the list that was approved to be replaced. While talking to the customer service rep, I was told that I would have to have a certified licensed technician to give me an estimate on cost of repair or replacement. The problem with this issue is that I had already replaced the garbage disposal switch thinking that was the problem but it wasn't. I hit the reset button on the bottom of the disposal and that still wasn't the problem so the only thing left was that the disposal was broken. I was willing to do the replacement myself and send them a copy of the receipt for reimbursement but that wasn't good enough for them. What they were telling me in so many words is that I would have to hire a technician first then he would send them a report detailing the problem. The cost of hiring a licensed technician far out ways the cost of doing it myself so I told them to forget about the claim and CANCEL my policy because it was a joke. If I had to hire someone everytime something broke then I would be broke. Do yourself a favor and read the fineprint closely before choosing a company like this.
A BIG mistake
We apologize if you feel this way and we are sorry to see you go as a customer. We at HomeSafe have little to no control over the claims process or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
My experience was very good. Home shield replaced my washing machine due to parts not available for the repair of the old one.
I also have car shield protection.
* HomeSafe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was good over all talk person. They are nice and knowledgeable.
To protection my appliance
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The person I Talked to knew exactly what they were Talking about. I just need to know if we have the premier package if not we want to
I liked the coverage
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
Very nice experience with the person who answered and I think it was resolved.
As above
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
A complicated issue (water leak) was understood and handled easily by the agents.
The complicated questions I had were quickly addressed by the agents and the issue was easily resolved.
A family member recommended Homesafe. Research indicated that their coverage and costs were among the best offered by various companies.
Thank you for your review. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Our dryer was making a screeching noise and called Home safe, they had a repair man out in two days to repair the problem
I have an account with them
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Representative was very professional,informative,and courteous.
Affordable to my budget.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
There are several things that you do not cover, and I found a company that does, so I cancelled my coverage.
They did answer my questions and confirmed that the service I will be needing is NOT covered. This helped me decide to change companies.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. We are always working on providing better services each day to ensure a better customer service experience.
They have alway. Helped me when I needed assistance they will response to yours problem as soon possible thanks.
Because they’re my Home Server Company I have been using them since so many years
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Great The people at Home Safe are always so nice. Good to know we have a safe way to get insurance on stuff.
We appreciate your support. If you have any questions don't hesitate to give us a call!
I have not used home repair yet but will in the next couple of days.
Because all the information ℹ️ have tells me that you are the best home repair system the the US
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Very nice representative the representative knew their position and gave me good understanding to my problem.
I saw the commercial on TV
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The Rep was outstanding and very professional. He's an asset to the company.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Gain trust and grow your business with customer reviews.
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe was founded in 2017 to protect homeowners from the expense of appliance, electrical, and plumbing issues. Today, we proudly protect over 75,000 homeowners.
Thank you for your time and review. If you have any questions give us a call!