Honda Financial Services

They cashed a payment of mine for over 9000. 00 and posted it to the wrong account. They tell me I have to prove it.? I sent the copy of the cleared check with their bank information on the back. They claim I have to located where the check was posted and contact that person to request they return it... How is that ever possible

During covid 19 I lost my job, late payments and the civic value went high the car was worth more than my buyout. I contacted Honda and told them I couldnt afford $609 monthly. My civic was appraised for $23,400 and buyout was $ 19,213. That was great. I kept daily communication with honda but they without notice repo my civic. Didn't give options to get back said had to give $19,213. Wtf.
I didn't even get a notice of where to get my personal items back or any contact from honda. I will seek legal matters if they don't give me my $$ for vehicle and warranty, vehicle maintenance that I cancel.

I paid off my car and have not received my title. I called and waited 25 minutes to speak with someone to find out what happened. They mailed it out on June 28th, and it is now July 18th, and I still have not gotten it. Why was this important document sent through USPS and not Fed Ex or UPS? If I was offered either of those options, I would have paid the 6 or 7 dollars for a safer, more guaranteed method of delivery. Now, I have to pay $60 to DMV to get a duplicate title. Being a single parent makes this a hard pill to swallow. I did nothing wrong, yet I have to pay the price for other peoples' stupidity, carelessness, and ignorance. I will continue to post negative reviews on all social media sites until I feel justice has been served. I have read other complaints about this same issue. I wish I did my research before financing with them. Others have filed complaints with the attorney general, and it looks as though I will be doing the same thing.

We contacted Honda Financial Services, asking if we can turn in my fathers Civic which has $8,000 in equity, in order to pay for his private aids during his hospice care. Honda said, surrending his car to the dealer is a breach of contract and he would get no equity in return, and it would damage his credit score. Honda would then sell his car, pocketing my father's equity. That's the face of corporate America.

I purchased my Honda DEV and paid it off early. Instead of getting a title for my car I have a letter to go down and take the Lean holder off the title. When I called about this I was told that my state did that. That the state of Georgia doesn't do electronic filing. I call the title office and they said that is what the finance comp applied for. They do do electronic filing. Now I have to pay 18 more dollars to get the title transferred into my name. I paid tax TitLE AND LISCENSE. I don't see why I have to pay again. Plus they have the color listed wrong on my paperwork. I guess they hire anybody a job. Then they expect me to fix what they didn't do for free. I don't know how much Auto Nation is involved with guess mistakes

Honda reported to credit rating companies that I failed to make a payment when in actuality I just changed bank information. They did not notify me about this issue and I only found out when I tried to refi my house and noticed my credit rating had lowered.

I have had nothing but frustration in setting up ezpay. Twice I filled out the form and mailed it. They never got it. If you call to ask a live person about it you are on hold a minimum of 45 minutes. I tried to set up the payment online and it wouldn't let me complete the form. Help!

I've been a Honda customer since September 2014, and it's been the worst experience I've ever had. Their customer service reps are RUDE, willing to argue with you, and they will talk to you like you're stupid if you let them. My mom helps pay the car note with her social security check which makes it a little late with the due date for the car payment. I am aware of this. I am beginning to pay off the late fees and the principle on the car since I am at the end of my contract. They are aggressive and will question why you're late AFTER you've already told them your pay situation. I always stay in communication with them. This company is horrible and they should fire all of their employees. Once I get this paid off, I NEVER EVER want to open a car loan with them EVER AGAIN.

I have worked a long side alot of terrible companies but Honda financial services is by far the worst. I 100% recommend the brand Honda but their loan company is by far the worst with evading, leaving you on hold, not returning answers. You are better off with a shark loan company to than Honda financial.

They have never send me my speed ticket and has been 6 months. I have called them every week and they are saying (oh im sorry we gonna send them out again)
I leased a car so that's whay they receive the speed tickets.
After 6 months i have received just one and the MVA flagged my plates plus I had to pay 2 flag fees because of them.
I have called them about this and they don't want to assume responsibility.
So basically i have paid $60 flag fees because of them.

For a company that claims to have military appreciation I am beyond disgusted with their customer service and their belittling of me when I asked for them to remove a late payment because I was deployed and my auto pay wasn't set up properly. The supervisor I spoke to told me I should stop seeking special treatment because of my military service.

If I could give a ZERO RATING I would! These folks are corrupt and will lie about their mistakes. They lost a payment, called 60 days later and claimed they found in in a "stack of mail" and yet still reported me as. 30-days delinquent, hurting my excellent credit score!
My bank, who sends the checks electronically, even called them and explained that the payment was sent and simply "admit your mistake Honda and correct it", they refused.
Awful people and too big to fight but, LAST HONDA I EVER BUY! They lose!

I have two Honda's. My last payment on my accord this month June 2020. I missed one payment on 2O18 civic. I have never been late on a payment before on anything. With the whole pandemic thing and then my mom gets cancer. I'm dealing with all this stuff I'm human. I just forgot. I never got a call or email nothing to let me know I has missed it. Then when I realized I did I paid it immediately and the next payment too. They refused to remove it from my credit report. I explained the situation to them. They seen I had a good history. Y credit score was in the 800s when I bought the car. They refused to remove it. I'm done with Honda. I will never buy a Honda again. Don't be fooled buy the commercials the helpful Honda people. They are anything but. In 35 years I have never had a late payment on anything and now this one late payment is dropping my credit score. Hopefully it won't hurt it to much. Don't deal with Honda they are awful.

I paid off my lease and asked for the title to be overnighted. They agreed it would be sent that day, it wasn't. Called the following day, they said it will be sent that day, it wasn't. I called the following day, same thing… I called a 4th and 5th time and they cannot get a manager to contact me nor get the title sent. I will never in my life own or finance anything Honda.

The true frustration emerged when I leased my Honda CRV from California in December 2020. At that time, I opted for a Honda Care Vehicle service, which cost $1295. However, within 20 days, I changed my mind and promptly contacted the Honda dealership to cancel the service. They confirmed the cancellation and sent me a letter as proof.

Despite this, a few months later, I noticed that I was still being charged for monthly care services. Upon calling the dealership, they assured me that they were working on resolving the issue. However, reaching a resolution proved to be a time-consuming process, and despite their assurances, the charges persisted. They claimed the total amount would be applied to my balance at the end of the lease.

This situation was particularly frustrating as the charge was not for a security deposit or a car payment, but for a Honda Care service contract that I had explicitly rejected. And I don't know if they have the right to hold my money for three years. It felt akin to dealing with a financial institution that not only took my money but also imposed additional charges, resembling interest. After three years of leasing, I purchased the vehicle and completed all the necessary paperwork.

Upon requesting a refund for the amount paid to Honda Care or an adjusted balance, I encountered further challenges and received subpar service. Eventually, they sent a check, but to my dismay, they deducted $181.82. This included $84.3 for property tax, citing my move to Texas, and an undisclosed amount for reasons unknown to me.

I am compelled to consult with my legal adviser regarding these discrepancies. It is disheartening to realize that I paid for services I never received, coupled with unwarranted taxes and hidden costs. This experience highlights a flawed and corrupted system that urgently requires rectification.

I WISH I CAN GIVE A MINUS STAR. THIS IS THE WORST COMPANY EVER. I AM TRYING TO GET A LEASE ASSUMPTION DONE OVER 2 AND HALF MONTHS AGO. THE PERSON HAS BEEN APPROVED SINCE THE END OF MAY AND UNTIL TODAY THIS PROCESS CANNOT FINISH. I HAVE BEEN CALLING ALMOST EVERY DAY AND IT'S A DIFFERENT STORY EVERY TIME. THESE PEOPLE ONLY CARED ABOUT GETTING THEIR MONEY NO REGARDS FOR THEIR CUSTOMERS. NO ONE EVER RETURN YOUR CALLS. THIS IS MY LAST TIME WITH THIS COMPANY. THEY ARE RIDICULOUS!

They are rude especially Diane I explain to her my account had been noted they said it got declined I ask to speak to her boss she told me no this company is terrible not helpful they are rude I will be calling cooperative on them

After leasing several vehicles through Honda Financial Services, when it was time to turn in my vehicle I went with another brand.
Four leases later I returned my Honda Civic and was told there is a fee. I requested they wave it since the vehicle was way under mileage and had a full tank of gas. They reviewed my account... so after making all payments on time because I disputed the return policy, I paid the amount due. I had no idea they would regard that as a LATE payment and it went on my credit report.
Regardless, of the fact that all other payments for years were made on all my leases they marked my account as late.
Trying to get my account cleared for that infraction is now a nightmare...
I WILL NEVER AGAIN LEASE OR PURCHASE ANOTHER HONDA!
DON'T DEAL WITH THESE PEOPLE IT ISN'T A GOOD EXPERIENCE!

Their website is a problematic nightmare. Constantly making you change your
Information and password to where I don't even know whats up anymore. What is this, Fort Knox?
When "Re-registering" which i have done three times this year, they force you to give them a new email... I don't have any other email addresses!?!?! I'm out...
You can't get them by phone - EVERYTHING WITH THEM IS THE RUNAROUND... AROUND AND AROUND ON THE PHONE - AROUND AND AROUND ON THE SITE...
And don't get me started on the Sales person who sold me the car to begin with. They do not look out for you AT ALL. Its all about them. Nothing about you. They are professional at what they do - They make money - Customers are treated like a number. Run - Just run and don't look back.
I can't even pay my car payment online or by phone - The hours I have spent jacking with their systems
Is unbelievable... Who's running this thing anyway?

Paid off my 2021 CRV. Received Title 2 weeks later. Pleasant experience. Easy Pay was simple and easy. I do not understand why there are so many complaints.

After purchasing a 45.000.00 certified used Acura mdx from them a f paying off the car after 60 months necessary they didnt even have the decency to send me a title for the proof of clean title and instead told me to go to the dmv and purchase one, I bought a car from them 10 years ago also and they like other dealerships used to do this, I had to now due to covid schedule a appt that took 3 weeks an a day off work to also pay 20.00 to the dmv that was surprised they never sent me 1 and is now sending me what they call a duplicate. NEVER again will I purchase a vehicle from these crabs

Honda dealership in Bay County has one of the best teams I've seen in a business since I've been in Florida! If you can think it, chances are GREAT Honda Of Bay County Florida made it happen for me! No money down and I got to choose my own car!

Lots of long hold times, lost checks and paperwork are only part of the problem with Honda Financial Services. My credit union and I have been trying to buy out my lease since the end of Jan and just today after my 22nd phone call I have achieved the impossible. My title is finally being sent to my credit union.
Honda lost my bank's check twice (even with confirmed FEDEX delivery) and only after an EFT with multiple calls did they magically find the check. Then I had to work with the title release division who lost my odometer disclosure 5 times and only confirmed receipt when I faxed and emailed it on the 6th attempt. Moreover, wait times averaged nearly an hour while my personal record was 1 hour and 57 minutes on hold. Final insult was when I asked to speak to a manager to help resolve the issue and was told point blank, "NO." The agent would only put in a request for a manager to call back in a day or two, maybe. Do yourself a favor and shop elsewhere if you have good credit and value your sanity.