Honda Financial Services

Stay away from Honda Financial Services. If you want to finance a car do not use Honda Financial services. If your car has equity and you are little late on payment like few days over one month only and not later than that they will do their best to repossess your car knowing they will make more money if they repossess it and take it away from you. Worst part about it is when you become current again and they were not able to repossess it they will still charge you for unethical tons of money for being late only for few days. Recommendation! If you already have them try to refinance with more ethical financial institutions. Stay away. Watch out if you are 40 days late because they will come and repossess it. I would understand if they want to do it when you are at least 60 days late but they do it much sooner. Also when you are 5 days late expect a call at 8:00 AM in the morning and much later toward the afternoon every single day. They make your life miserable and too much stress I almost had a heart attack

Horrible company. I talk to two different people one on the 11th and one on the 20th was told to make a payment by 25th and they would put a payment in the back well on the 18th I made the payment and called and was told to call back when payment post which usually takes 3 business days so I call on 25th and then was told they couldn't do it asked for a manager to call and the woman had the audacity to call my husband a liar and then tried to say the same to me. She had my blood pressure so high we ended up hanging up! They are the ones who lied and where does a manager to a big company think she can call us a liar. They recorded calls maybe they should listen to the calls I had on the 11th and 20th and hear for them selves! That woman has no right to talk to customers! Honda you need to do better! Highly disappointed with your company and how you treat your customers!

I am very displeased and unhappy with this Finance Company and their payment processing. Not quite sure what's going on with them! I am very anal in paying my bills: "on time" each month to avoid late fees and or bad credit, but for the last 5 to 6 months I have been having to wait 11 to 22 days for my monthly payment's to process and my check to clear the bank! (THIS IS NOT COVID RELATED OR THEY WOULD HAVE SAID SO) When I call them to check on it, they tell me its because of the mail! REALLY? I don't think so! If your thinking of using Honda Financial or if you don't get a choice, then you might wanna just go ahead and sign up for online paying because that is what they are forcing me to do... This Is Not Good Costumer Service, and I don't appreciate being forced to pay my bill their way.

You wait and wait and wait on hold for an extremely long time. And when they pick up, you will be lucky if you find someone who knows what their doing, or the call gets disconnected.

Believe me, if you need a car you're better off without one if you have only this choice! All of the reviews on this page that have two stars or less, are right on point! My car was repossessed with only three months left to pay it off. I was within my time frame to keep the car however, somehow, strangely enough, the check went to a third party bank, named Wells Fargo. An HFS employee supervisor, claimed they would try and retrieve the funds from Wells Fargo, but why would they retrieve the funds from Wells Fargo if they don't have any ties with them? They planned on allowing me to have my car back while they investigate the matter, but They told me that if they can't acquire the funds from them, then I would be responsible and then they would repo my car once again if I don't make the payment. I spent an entire day on the phone with Honda Financial and with one particular supervisor by the name of Diana who had tried to twist information around (a tactic used to confuse the consumer) but she didn't confuse me. And when it didn't work she hung the phone on me. When I called back to get the contact info for the CEO they said they couldn't give it out that they could only give out the customer relations number (which btw, reroutes you back to HFS!) So they have the system set up that you are unable to make a complaint allowing the employees to treat you any way they want! Because I had a second employee do the same thing. She started off helpful but then when I caught her in a lie she got defensive and hung up on me as well. I too am looking toward a lawsuit as this company wreaks of something foul!

I have been with HFS for TWENTY years. I had purchased two vehicles and leased 5! During the COVID-19 crisis, I was recently late on a payment. In TWENTY years, I had NEVER been late on a payment, and yet, they were totally unforgiving. I was 30 days late and they immediately reported it to Experian. They were totally unforgiving. They state on their website that they are there to help customers who are facing hardship through COVID-10, but apparently not customers who have been making business with them this long!

They sent the "skip a pay" letter for hardship over and over to the wrong address and e-mail for me to sign and return. Honda tried to tell me that they were sending it to the correct address my house address/ billing address and they would report my "Not Pay"to the credit bureaus. Honda accused me of giving them the wrong info and telling me I don't live where I live. RELLY? They lied and said that all letters were returned after they sent the "Skip a Pay" one day ago to the correct house address, which they had since I moved and bought the house over 2 years ago. ONE HAND DOESN'T KNOW WHAT THE OTHER DOES OVER AT HONDA FINANCIAL. Very sad to say.

Please please please do NOT BUY OR LEASE FROM HONDA! They stole my car I sent money to them overnight to pay for car and they claim they never got it! I have proof I will take them to court but first I wanted to make sure that I write a review because what they are doing to honest people like myself is not right!
This is the first time I took a Honda and the last! Till now I had crystler, the people u talk to at crysler are very nice honda staff talk to you like you are garbage horrible customer service!
Go with anyone but honda I had a friend that had a problem with honda but i didnt listen i thought it was a one time incedent. When I spoke to honda first they sounded so nice a gentle! I should have trusted my friend! Please trust me even if they have a better deal then somebody else! I don't usually write reviews but I felt I had to

I contacted *******555 for Honda Financial on 7/19/2021 and was on hold for a person for 40 minutes which is unacceptable! Then when I finally got a hold of a person, his name was Jason and was not helpful at all and was a smart $#*!! I do not think that it is appropriate to say to anyone well you know more information about this then I do. I find that even more unacceptable and unprofessional! Then when I asked for a supervisor or managers phone number he said he does not know. Eventually I was transferred and it said another 30 minute wait! Are you kidding me! I should not have to wait to speak to a manager or supervisor I should have one on the phone ASAP! What poor customer service. I do not care if you have been working from home because of COVID, that is not an excuse. I have been working on the frontline since the beginning and I have been offering better customer service then this! Then I write an email and it has been over 24 hours and still no one has reached out. AGAIN UNACCEPTABLE! I come from a family of people who buy Hondas and I have personally have had 5 myself. This is shameful. You do not even deserve a 1 star but I have to for review purposes.

So I had 2 auto loans. Things got rough and was unable to keep one. Matt who works for Northern California Honda Financial kept calling me. I said come get it, I can't afford it. He said "No, I will not lose out on $10,000 you will figure this out!" Well I couldn't figure it out so he calls my GM at work and tells him to get me to pay for the car. He jeopardized my job! So they get the car finally after me telling him to come get it for months now. Matt takes that money that is owed and puts it on my other car loan, which is illegal. I called him out on it and threw a fit because of the way he is doing business. Kid you not, a month after that I come out to find my other car gone. Matt had that one repoed too for what? Good question. I called and said what is going on. They said well you're late, I said no I paid December 20th. They said well if you want your car back you'll need to pay your payment and repo, storage fees etc. I said what will that be and was told $1391. So this Matt guy went out of his way to make sure I got punished because he lost out on $10k so he took both cars one of which is in good standing. I'm seeking legal advise now and will make sure Matt doesn't work for Honda ever again.

One of the worst decision I ever made about car is to lease from SouthBay Honda (now under Piercy Honda service with no change of any sort). I took my Honda Clarity lease in the year 2018.

Buying Process issues:
1. We had planned on buying and had talked to a sales executive just the day before and had finalized on the amount/color and everything. But when we went to complete the purchase pick the car on the weekend, the person we had talked to wasn't available and those in the place. Were not ready to give us that deal. But instead kept pushing the lease idea to us. After waiting for 4+ hrs on this, without even water to drink at the showroom, we just gave in
To the lease idea

Lease Return issues:
2. They told me, they will accept the car at the end of lease without much fuss. Only big dents etc will need to be mended. Now they are asking me to change tire and tire rim. I have hardly used to 23k Miles out of 36 K miles I leased for (thanks to Covid) and still Honda company is asking me to change tires. None of my friends faced this problem when returning their leased cars.

3. If you call Honda Financial service call center, good luck. They don't respond for hours.

4. I was told they treat you very different if you were to take a new lease under Honda.

Overall Guys, please avoid this place and Honda if you want to lease vehicle. They just rip you and leave you with worst experience you would have faced.
Starting from Leasing to returning everything is a bad experience

Jean Ross
They were suppose to take my payment from my savings acct but took it out of my checking even though I check savings. I lost 60 dollars from my bank plus interest they were charging me interest. This went on from the 3rd til the 16th. It would show it was paid then a couple of days later it wasn't. I call to check on it and was told cause it was 2 different Accts. Which I only have checking and saving acct at the same bank. I told them I had been dealing with the bank for over 40 years and this have never happen. It was their fault cause they were taking it out the wrong acct. He put me on hold for 15mins and was suppoae to have manager call me back in 24 to 48 hrs. Well it's been a week and still haven't heard anything. They just took my money. Oh yea he said he was writing down what I said. So he said and that was another 10mins. I guess I will let the bbb talk to them

I am a disabled veteran and I receive my VA benefits on the 1st of every month. My due date is the 19th. I have asked for my due date to be changed several times to the 1st. They tell me because my account is past due they can't make that change until I bring my account current. I made a payment on the 29th and no late fee was on the account when I paid. I called today thinking my account is current and they tell me they can't change it still because of a past due amount of 17.03. Are you serious? I DO NOT RECOMMEND THEM AT ALL. THEY DONT WORK FOR YOU THEY WORK AGAINST YOU! I FEEL LIKE SENDING THEM MY HONDA BACK AND SAY F. U. HONDA! PTSD LOL

Worst customer service I've ever dealt with in my whole life. I've refinance with PenFed after my lease was up. I next day the paperwork from PenFed to Honda finance. I filled out the form for Honda for the odometer. Honda seem to mail the title to the incorrect address. I've called back several times I'll be on hold for long periods of time to get to a customer service representative. I shouldn't have to wait on hold so long To take care issues that are caused by Honda services. I've called several times even had to call three-way with pen fed to find out where the title is. I made three attempts to get this title with pedfed on the phone as prove that they never mailed it to the correct address. Even couldn't get the electronic mailed to PenFed correctly I've been waiting over a year to get my title. They should have a callback option when they're busy we shouldn't have to wait on hold for long periods of time. What really got me upset today what is that I called right before five when they were about to close once the representative got on it I was explaining my story and she just hung up knowing that They were closed so I wouldn't be able to call back. Now they're talking about I need another odometer form to fill out when I've already done this. Please finance with someone else Honda's customer service is so terrible. It's been a year and two months and I still haven't got the title.

I payed off for my 2015 Honda Accord Touring on July 23/2020 & I have not hear from Honda financial services. Since that day. I call them about my Title released several times they put me on a hold time of 45min to 60 min til I finally got to speak to someone at the customer when I ask her about my Title I only hear the phone hang up on me. I call back several days & spoke to James M. Who was very nice to me when I explain my situation to him I was at my job at that time & he told me if I have a Fax machin he would fax me a official paid off in full letter. I ask my Boss & he gave me his fax # which I gave James & he fax me the letter which I have in my possession he also told me that my Title rerelease is in the mail so I can take it to motor vehicles Department so they can send me my new title with my Name alone & get the lien off. Until this day 8/9/20 I have not received nothing & them they try to mess my credit up with all three Credit Bureaus sending a bad report that my account closed my credit score dropped way down. I will be calling Channel 7 & report & Iam going to my Congress man with this letter. I will also forward this letter to all three credit Bureaus I wil never recommend Hondafinancial Services to any one..

They have the worst customer service ever! NEVER EVER ACCEPT A DEALER TO USE THEM! YOU CAN DO BETTER WITH ANYONE ELSE!

Their customer service is so bad, I don't completely trust the engineering of their cars. NEVER again anything named HONDA.

WHATEVER YOU DO DONT GET A CAR LOAN THROUGH HONDA FINACIAL THEY WILL RIP YOU OFF AND DESTROY YOUR CREDIT!

I Have autopay and was on time with both credit card and loan but Honda repossessed my Honda CRV AWD EX CVT 2016 4 Cylinder last month for no reason i was not late i am suing Honda for this

Bought a new 2022 and was told I could make a payment + would pay the principal. We were adding 50.00 -100.00 each time. Then found the crooks just put in a holding account not applying. I have called over 10 times. Every time philipines that Honda sold out American Jobs they are 100% incompetent. They don't have a phone for customers so can talk to the USA SO HAD TO CLICK INTO A DEPT THAT WOULD BE OUT OF the USA.Today Heidi in California I asked politely to be transferred to the legal department she wanted all sorts of info told her countless times I will tell the legal department vs repeating myself. She put Mer on hold and came back 4 minutes later(?)I told her I'm working with the FTC she had zero clue who they are(?)Sounds like a 23-year-old I told her I was tape recording she said company policy does not allow it. Of course, asked what was she scared of. Then I said not to tape recording because I had a Notery Republic and another taking notes and they heard every word on the speaker which is the same as a recording. Then she said have to put me on hold again. Came back in 5 min. I asked for a manager 3 times. She said he told her to take my #.I said since he is refusing and wants to intensify the case what's his name 9Matt) I didn't trust her and I said he is the manager. She said NO only a supervisor.I said when is he calling now it will be someone else.Instead of asking for a phone # she wanted to use my caller Id (?) I said why are you calling that # vs letting me tell you the #.Her reply everyone that calls its the #.I pray she gets fired and this guy Matt that refused to talk gets fired also. Even though it won't happen.I will never buy another Honda. When buying originally they gave a me a 5 % intrest rate even though they were advertising as low as 2% BTW credit is 832 I had to fight to then get them to rewrite the contract at 2 1/2 % total theifts