The Honest Company

Very disappointing! Diapers are leaking, baby powder and wipes were recalled "voluntarily." Without any explanation. You are making a BABY products! Really? I'll never buy from them again. My child's health is too important for me.

The diapers are amazing. I'm an RN and am crazy about good skin integrity. We put one on my baby prior to bedtime along with some diaper cream and do not change her the entire night. It holds a full night's worth of urine and my baby's skin is flawless. I will continue to buy this product.

I have gotten 2 messages now saying they "believe this issue is resolved". I paid my money and I have no package. This company was a total waste of time and money. I will never use them again. I will go to Amazon. Even Walmart is starting to sell cleaner products. I'm over this company. This is by far the worst customer service I have ever received.
This company just does not care.

I ordered a "free" sample package of their baby products and even paid shipping. Really wanted to try the brand out. I NEVER RECEIVED ANYTHING. No product, no communication, not a thing. I took it as an unfortunate loss and have never looked at their products again. She* has celebrity influence so can you imagine how many others paid to try the products but didn't receive anything? That's shipping X thousands of customers. Huge money grab with no delivery.

My overall rating for my experience with this company is "no stars."

I placed my first order with is company for diapers. The diapers are good. While before we used another brand of diapers where it has various problems like get rash, pain etc. But this diapers is amazing and having a great quality in compare with other diapers.

Two weeks ago, I ordered a blue tribal diaper cake for a baby shower. I received a pink rose diaper cake. I called and explained their error. They apologized and said they were shipping my correct order. Today I received a panda diaper cake. I could understand one mistake - but two? Unacceptable customer service! It is now too late for a replacement. I will be returning both and will never order from this company again!

I got some of this in my eye and my eye was blood shot and in pain for hours. Always read labels in back. The front says "perfectly gentle" don't assume it is. There is a caution statement on back in very small print that says avoid contact with eyes. They should have this in the front where customers can see it. It also says on the front tear free. Far from it. An hour later my eye is still red as can be and painful.

They have an auto subscribe option that is very tricky and if you are not actively looking for it they will sign you up for subscriptions. When you call and tell them you did not want a subscription they say there is nothing they can do.
In addition, when you send an item as a gift to someone else, it automatically goes as your default shipping address. Again they have a tricky website and customer service is not helpful at all.

Poor customer service. Extremely disappointed with Honest's lack of accountability and responsibility to provide confidence around deliveries. An order was never delivered and now it has cost me $122.31 in products that were never received because Honest refuses to provide any assurance or solution.

My options for a package that was never delivered via FedEx were:
(1) Check with my neighbors to see if they received the package
(2) File a report with local enforcement and dispute the charge with my bank
(3) Change my settings using FedEx Delivery Manager to require signatures

Because FedEx marked the package as "Delivered", Honest would not issue a replacement or refund. Other retailers would have fixed this and earned my trust. Honest's policy around refunds and replacements for lost or missing packages are BS and I refuse to spend money on a service that doesn't value me as a customer.

I have been trying for weeks to contact someone. No one is ever available by phone as its always too busy and they are closed on Fridays. The replies to email or Facebook messages take weeks and are totally generic when they do come. We have been long time members and have gotten bundles for both of our kids but I think Im done with them. The havent had any diaper prints I want for months and I keep putting off my shipment waiting for more prints but every time I check there are less. I got a generic message a month ago to be paitient and they had exciting news coming but they wont tell me what or a date. I cant even eat plain white diapers anymore in the size I need. Months now! What is the deal? I have dealt with their horrible customer service in the past but with this added frustration Im out. Get it together honest company. No one wants the prints you cant sell.

I use the cleaning products and dryer sheets in my house. It feels good knowing I'm not filling my house full of chemicals. They smell good too! I recently tried the new make up and really like it too. I haven't worn anything more than eye liner & mascara in years but thought I would give it a try. I really liked it! I haven't found a product made by The Honest Co that I didn't like. They are more expensive than products made full of chemicals but I don't mind paying extra. You get what you pay for.

I purchased multiple products for my daughter's Labor & Delivery hospital take-alongs. With the order I received a free gift of household cleaner which was so poorly packaged it leaked, box was soaked and all items in the order were soaked as well, including newborn needs. Customer service asked me to return the soaked products however as they were dripping wet, return shippers refused the items, its common sense that you cannot ship a thoroughly soaked package of diapers, lets get real. Customer service offered only a $6.00 credit for the value of the free gift that leaked. The remainder of this $70 order was a loss to me. When by honest to write a review, I did as asked, within the guidelines stating the above and I received the following message:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

Me and my girlfriend put them on our daughter one time and after the first diaper change she started to get a rash and once we switched back to Huggies and the rash cleared up there was horrible burns on my daughters private area she has been in pain and will screen so bad because of the burns when you change her now I would not recommend anyone to use these diapers ever

My best friend just had a baby and uses this website frequently. I also use it for my nephews and nieces when I want to shop for them. Great company with excellent customer service, and site excess. Easy to maneuver around the website as well as I found their products to be so trust worthy. NEW MOMS! Use honest products, they will honestly save your life.

I have waited 1 hour to speak to someone via phone, emailed them they never got back to me, also tried chat online "we are currently experiencing unusually high wait time" SO you can't get a hold of someone unless you are lucky. I never got my package which was sent back to the sender cause the bundle was damaged... they don't let you know that it was sent back, they took the money out and I still haven't gotten the package, it's been a month. NOT WORTH IT.

I ordered some items at honest.com. They had been damaged in shipping and the items never made it to my house. A month after I ordered the items I had to let them know my package was damaged and the tracking number showed that it was never delivered. They did issue a refund but not for the whole $35 I paid. They only refunded $28. I guess I have to pay for THEIR package being damaged. Normally I would say this company is ok, but this is not very good customer service.

I was given a very generous gift of 12 diaper bundles when my son was born. The diapers don't fit all that well, but beggars can't be choosers right? Anyway, I have a whole bunch of size 3 diapers that don't fit and I'm trying to swap for size 4. I've emailed them and am still waiting for a reply - 1 week in. So I called today. Spent 2 hours on hold and the phone just cut out after that, forcing me to call back and wait another hour. Still have not spoken to anyone. Parallel to this, I've been trying to chat with them live, and every time it comes to me on the queue, the number suddenly jumps up and tells me I'm number 25 on the queue.
WORST CUSTOMER SERVICE EVER!

I tried to order my first shipment of diapers and wipes and essentials bundle and it says orders of 50 or more get free shipping my total was 115 and they added 11.90 for shipping and handling even though the order was well over $50

An honest review of honest company. Your diapers honestly are the worst. My wife got them because they are cute but they are anti-absorbent. Had to change my sons outfits every time we changed his diaper because he would just pee through a hole diaper. All the other brands are cheaper and more absorbent. I'd take absorbent any day over cute. Cute over priced and non absorbent.

Bad customer service. I tried to cancel my subscription several times but they still sent me diapers that were a girly pink print for my baby boy that I didn't want...

Diapers themselves are good but they are overpriced in my opinion.

I do a lot of online shopping and did not catch that even if you select overnight delivery that there is still a one or two day processing that actually delays it from being overnighted. I am so angry with myself 30 bucks down the drain. All because I saw a segment of Hoda and Jenna and thought hey let me try this.
At this point I want to return everything. Just tired of everything having some sort of catch.

I ordered the free trial And paid shipping for six dollars. I knew I was going to be enrolled for a subscription, so as soon as I got my discovery kit, I canceled the subscription. They even gave me a cancellation email. The next day, I got an email stating that 85 dollars has been charged on my card and I have 240 diapers coming in two days. What happend? I'm puzzled because I've been impressed by their products and service. Now, I would not recommend this free trial.

I have purchased the baby welcome gift online and after I have received the e-mail that everything was shipped, after one week I've got my money back because what I have purchased was actually sold out. Now I have to gift to offer! :(