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The Honest Company

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Overview

The Honest Company has a rating of 2.0 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Honest Company most frequently mention customer service problems. The Honest Company ranks 308th among Baby sites.

  • Service
    13
  • Value
    10
  • Shipping
    10
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
6
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How would you rate The Honest Company?
Top Positive Review

“Great Quality”

Abby B.
10/26/19

The diapers are amazing. I'm an RN and am crazy about good skin integrity. We put one on my baby prior to bedtime along with some diaper cream and do not change her the entire night. It holds a full night's worth of urine and my baby's skin is flawless. I will continue to buy this product.

Top Critical Review

“Worst customer service”

Nikki A.
11/30/23

I love their baby clothes, but this company is horrible to deal with. Customer service is non-existent. They constantly have supply issues. They never communicate these issues and basically just do not ship orders they can't fill. I would say do better, but seriously doubt that they can. After weeks of emails and calls I finally got a response.

Reviews (70)

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customer service (28)
Thumbnail of user ashleyw109
Singapore
2 reviews
1 helpful vote
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February 21st, 2017

I'm a first time mom so when I was pregnant all I did was research baby products that was actually safe to use on babies. Unfortunately we son't have that many options in Singapore, so when I found out about Honest.com I wanted to try it right away. I was lucky enough to have a friend who flies to states often and she brought me bunch of stuff but it would be so amazing if they had international shipping. The products itself are amazing and such a great quality, especially the diapers and cleaning products. They're a bit pricey but I'm ready to pay extra. You know how paranoid first time moms get. Oh and also honest is owned by Jessica Alba and I totally love her. Some people say I kinda look like her lol

Thumbnail of user shivanit
5 reviews
20 helpful votes
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June 18th, 2016

I like shopping here as I am totally sure in the quality of products and that they don't contain any harmful chemicals. But I think the pricing policy should be reviewed, my budget doesn't allow me to shop here regularly.

Thumbnail of user chelseaa29
California
1 review
13 helpful votes
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June 13th, 2018

I love the toddler/infant powder vitamins offered by the Honest Company. Great way to get some iron into my vegetarian low-iron boy -- and the taste is great! You can drink it or put it into food like yogurt. Well worth the extra money if you need to get some natural food-derived vitamins into your toddler!

Thumbnail of user dickp25
Pennsylvania
1 review
1 helpful vote
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September 28th, 2020

Nothing is free,,, everything has a cost,,,, Leftist garbage think,,,, Amazon trash,,,, stupid tech garbage think,,, it's all going in the trash. It takes massive amounts of fuel, natural resources to make and ship,,,,,,,, you can pay for a label that makes yourself feel better about consuming a product but go ahead sheeple kid your self Hollywoods got your back

Thumbnail of user christinab208
Texas
1 review
4 helpful votes
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July 23rd, 2018

Was offered overnight delivery option, to only receive my gift 3 days later. This was for a mini diaper cake for my sister's baby shower and this gift was a center piece to go on her cake table. First time working with this company and the last time ever! So disappointed!

Thumbnail of user mobeenm
California
1 review
13 helpful votes
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July 11th, 2018

Our first bundle ordered had completely wrong sizes of diapers. I've been trying to reach the customer service since 2 days now: No phone (3 hours no pickup), chat (keeps bumping me up to 50th place after an hour of wait) and no email response. STAY AWAY!

Thumbnail of user lorys12
Illinois
1 review
2 helpful votes
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July 10th, 2022

I ordered a gift card which never arrived. It took many phone calls between the Honest company an FedEx to get to the bottom of the problem. We never did because the company wouldn't work with the shipping company to resolve. They finally, reluctantly credited my account because that was easier than figuring it out. Never again.

Products used:
Gift card

Service
Shipping
Thumbnail of user brianas69
Pennsylvania
3 reviews
2 helpful votes
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September 9th, 2021

I feel better using natural products. The only complaint I have is the price. I feel it's way over the top. I wish they'd be more in touch with the average consumer's budget limitations. Otherwise, I really like all the products I've tried so far.

Thumbnail of user valb45
California
1 review
22 helpful votes
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November 1st, 2018

Honest diaper is sucks! Is there is a no star thing i would give zero to honest company! My daughter suffered from burned in her private area, and which gave here a hard time peeing and having a trouble sleeping at night time and honest didnt do or offer anything about this! That how horrible honest diaper! I tried to chat with honest customer service and they refused to give a compensation for my daughter damaged! They didnt even offer any help, basically they said that go $#*! yourself! Horrible diaper, horrible customer serviced. Not friendly at all...!

Thumbnail of user petera259
Florida
1 review
19 helpful votes
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July 2nd, 2019

This company took my money with out permission ($100.00). Manager is always busy. Nothing honest about this company, after using this company for over 6 year for my kiddos they do not want to help you and listen to you, they don't really care about you. Looking forward to use another brand. Doesn't get any worse.

Thumbnail of user mileisyp
Mileisy P.
California
1 review
15 helpful votes
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December 28th, 2017

I give the Diapers a thumbs up. I like how it keeps the blow outs from coming out in all directions. If it wasn't so expensive, I would keep buying more but with how much my little girl $#*!s, no thanks! The wipes.. stay away from. It is not soft at all. I get that they are trying to make the wipes organic, but it gets moldy very quick. It's not worth it!

Thumbnail of user amyr241
Michigan
1 review
14 helpful votes
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July 11th, 2018

I like honest company diapers. They work for us, I like the convenience of them being shipped to my house, I like that they arent full of chemicals, and the patterns are cute. That said, Ive had a number of issues with their customer service. They are lacking in apologies or compensation for their mistakes. It seems such a huge profitable business would cover their mistakes with coupons or credits if they say ship a double order and charge me twice. Oh I can drive myself to the UPS store and return the double order and wait a week for the money to go back into my account, but they wont send me a coupon for my troubles or say just keep the extra order, youve been a good customer we will put a credit on your account. They have the monopoly on their kind of niche product and they dont care about their loyal customers. I cant wait for their competitor because Ill jump ship in a second. Meanwhile I will enjoy the pretty pictures on the diaper.

Thumbnail of user ew629
Texas
1 review
1 helpful vote
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November 15th, 2016

Purchasing an Honest Company gift certificate is a great idea for an expecting mother. The Honest Co. Offers a wide array of natural products. Been very satisfied and so was the expecting mother. I will be purchasing more Honest Company Gift cards.

Thumbnail of user brittanyg177
Maine
1 review
0 helpful votes
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September 24th, 2020

We have used Honest Diapers and wipes for the past two and a half years and have loved them!
Before that, as a Nanny I used both the diapers and wipes dating back to 2015.
In the past year I have begun to notice the decline in the product of the diapers and the wipes. We have bought several variation of diapers in size three and four this year and the diapers have riped upon opening. The biggest difference I have noticed is the wipes! When we are out and about we use them for a quick clean for our little guy. They have begun to break out his skin!

I fear this company is expanding too fast and no longer care to put the effort they once did in their product.

Thumbnail of user cynthiah189
California
1 review
13 helpful votes
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August 9th, 2018

The diapers I loved when my kids were in diapers but the spray sunscreen didn't work and my husband got major sunburns in spite of reapplying many times. And the fabric softener does not even dispense, i don't know if because it's too thick but literally when the load is done it's still in the dispenser! Customer service never acknowledges how bad the products are, however they still offer a refund which is nice. I liked the company in the beginning when they were smaller but now they have gone so corporate and I don't like the company they have become or the road they are going down. I like small, mom and pops stores who make their products in house and grow organically... with all the money from hedge funds honest company has taken and their vision to go global I think they have lost sight of whats important. For me Puracy products are much better quality and work better than honest. I really wanted to like Honest but I just don't think their products live up to their claims.

Thumbnail of user krysib
GB
1 review
0 helpful votes
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January 28th, 2022

Just after I bought this last year I was hospitalised with a serious lung infection. The medications were truly awful but necessary. I had the conditioning detangler brought in and used it on my hair to maintain my hair condition, so at least I could spray in bed and just brush through. I survived, just……. And have have just finished my spray and ordered another today. I recommend it to anyone with more to worry about but their hair like but still…… thank you!

Tip for consumers:
So easy to use and does not leave any greasy residue. It dries beautifully.

Products used:
Honest Conditioning Detangler

Service
Value
Shipping
Quality
Thumbnail of user laurab502
New Jersey
1 review
16 helpful votes
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July 2nd, 2018

I have tried numerous times to get in contact with honest via phone and online chat and I always get the same response, no matter what time or day I tried. "We are experiencing a higher caller volime, etc. I have tried as soon as they open 6am. Tried all other times and I always get the same response. Funny how every time I try online to chat it says I'm the next person up and then somehow my number jumps up and then I'm #40 in the line. And this happens all the time! I been trying to order formula but can't seem to do so since there is no customer service or I always get ignored. Some other company will take and appreciate my money.

Thumbnail of user desireeh48
Illinois
1 review
15 helpful votes
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May 8th, 2020

I ordered the diaper subscription, it came with no wipes. I was given the run around for serval days and sent a return label (which makes zero sense). Only after I said "If you guys aren't accredited by the better business Bureau anymore you should take their seal off of your website." I also asked why they aren't accredited anymore and they obviously didn't answer that question. This company sucks. Probably had a terrible rating you can't even see their reviews on bbb anymore. So sad. I will be reaching out to the bbb to let them know how fraud this company is. So sad.

Thumbnail of user josiem15
Nevada
1 review
2 helpful votes
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September 6th, 2018

I buy these diapers for my son and my twins and I also bought some for my new baby that is soon to arrive on oct but lately I have noticed that they burn their skin. My son literally walks with his legs open cause it burns him... sadly my phone won't let me upload pictures but I have some

Thumbnail of user brigittad1
Pennsylvania
1 review
1 helpful vote
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July 2nd, 2021

I use the orange vanilla body lotion along with the orange vanilla body wash. I love the fact that it is gentle for my sensitive skin and paraban free. Six months ago I had open heart surgery, and it worked wonderfully! I have used honest baby wash and lotion for years, I even have my sisters using it. This baby lotion and baby wash, I highly recommend for older women. It has a beautiful light scent and feels wonderful on your skin! Thank you Jessica for making an amazing product, you need to promote these to older women, or people who are going through surgeries and need a gentle product! I just love it!

Thumbnail of user jeremyp161
New Zealand
1 review
1 helpful vote
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April 25th, 2020

Morally Bankrupt business that engaged me to sell Russian Timber.
Instead used me for 68 Days for nothing.
Alsø burnt my agent and suppliers in Russia.
Disengenious Engagement by ruthless thieves, Andrew And Chris Vincent.
Dont do business with these Vulchars.

12 Carr Road & 170 Stoddard Road. Mount Roskill Auckland New Zealand.

Thumbnail of user rebeccah1128
Pennsylvania
1 review
3 helpful votes
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May 9th, 2021

We typically use Seventh Generation or Cloud diapers, and always without issue. However, twice in recent months, our Target has been out of those brands and we have purchased a package of Honest diapers. Both times my son has developed an irritating rash in the waistband area on his back and sides. The rash appears a couple days after we begin using Honest diapers and disappears when we stop using them. The only time I have had to use diaper cream on my son in his two years of life has been when we are using Honest diapers.

I purchased Honest diapers, believing the marketing that they are free of harsh chemicals and skin irritants, and better for baby. Apparently not. I am highly disappointed that twice now I have wasted money on these diapers. I know I am not the only one who has experienced this with Honest as a quick Google search revealed other parents complaining about this as early as 2013 (and probably earlier). Why has nothing been done to remedy the situation? Does Honest really care so little about babies that in eight years the company has failed to make an effort to do better?

Honest seems to me to be just another Johnson & Johnson, concerned only with profit and intentionally ignoring the harm its products are causing. I find this especially disdainful when it involves babies and children too young to speak up for themselves.

Thumbnail of user danielled542
Illinois
1 review
2 helpful votes
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November 5th, 2021

I bought 2 separate packs of Honest Co. Wipes from two separate stores only to find LIVE ACTIVE MOLD within the packaging. I emailed the Honest Co. Directly with photos but they basically denied it being unsafe.
DISGUSTING UNSAFE AND RUDE
I wont be buying from them again and that's saying a lot considering I bought from this brand religiously.
Ps Honest Co. Wipes were recalled ONLY 4 YEARS AGO!
I smell another recall coming

Tip for consumers:
DO NOT BUY THESE MOLDY WIPES THEY WERE 2 YEARS FROM EX DATE

Products used:
Baby wipes

Thumbnail of user krism328
Oklahoma
1 review
0 helpful votes
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September 27th, 2022

Their pull ups burnt my child they said if I sent the doctor bill and the diapers receipt they would refunde me in a credit to the store for the amount of money I'm out so I sent them everything and now they are ignoring me

Tip for consumers:
Aweful site

Products used:
2t 3t alphabet pull-up 104 ct

Service
Value
Shipping
Returns
Quality
Thumbnail of user rayj158
Florida
3 reviews
1 helpful vote
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September 27th, 2021

I've ordered various products from The Honest Company. The products are really awesome and the packaging is well done. I will definitely get some more foaming bubble bath, it smells cool.

Products used:
Foaming bubble bath

Service
Value
Shipping
Returns
Quality

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