The Honest Company

Interesting it's hard to find a place online to write a review of the Honest Company! I had a bad experience with them. My friend gave birth recently so I wanted to send her a diaper cake as a gift since she never had a shower. I understand diaper cakes take time to make but I ordered one anyway, in addition to some bath items. A few days later, I checked on my order online and saw that it was REFUNDED because the item was NOT available. What the hell! I did NOT get an email notification about this so I tried to contact them by phone two days in a row (and I called in the morning) and there was NO response on their online chat system. I emailed them asking them to cancel the order because the diaper cake and bath stuff was meant to be a WHOLE gift order and why would I want to send half a gift!

A week after I placed my order, I got an email that said it went out (just the bath item). I then got another email from customer service that they can't modify orders once they are placed. Well that's hypocritical! You 'sell' me a diaper cake, but cancel it because you're incompetent to get it made. But yet I can't cancel my order, which was meant to be a gift set?

Their customer service is horrible and I would NEVER buy from them again. Disappointed, expected more from Jessica Alba (and I read her stupid book) but obviously it's all glitzy marketing and nothing to support the operational side.

Okay, so my overall rating stands for my opinion of their practices... I ordered the free trial for diapers, cleaning products and vitamins from Honest.com because... heck, free samples! I was only charged 5$ for shipping. But as I clicked the final "Order Trial" button, my eye caught a glimpse of the fine prints, which I am copy-pasting here: "*With your Discovery Kit, you'll be enrolled as a member of The Honest Company. You have 7 days following receipt of your Discovery Kit to cancel your membership at any time, for any reason. We will remind you about your membership options. If you choose to not cancel, you'll be charged $79.95/month for the Diapers & Wipes Bundle, $35.95/month for the Essentials Bundle, or $35.95/month for your Health & Wellness Bundle (plus shipping & handling)." Too late, I had pressed the button o_o I would never have ordered the free trial had I noticed the fine prints before! I made sure to cancel my account as soon as I received the package (the only way to do this is by phone, you can't close your account any other way!), and they were very polite and respected their part of the deal, so everything is well that ends well for me... But the fact that they are enrolling members this way is making me cringe. I find it slightly disloyal.

Inferior product! Nothing like what they are advertising! And when you want to return them they will charge you outrageously for return shipping so as to not give you a refund!

Love the products! It has everything I need. It is a one click away, so convenient to use and so affordable. I love the fact that we i have found this site.

I wish I would have come to this website and read reviews before I placed an order.

I received my items in a damaged box along with 2 damaged and 4 missing items. Also in the delivery, there was an open packaging to another individual with their home address. This mistake alone is extremely alarming me to me.

When I contacted customer service, along with all the other reviews, the wait was extremely long. I requested a call back and received a call back within two minutes. The rep that I spoke with said that I had to send her pictures of the damaged items if I wanted a refund or the items replaced. She said because of the error, she can send a shipping label so that I can ship the unwanted items back to them. So at this point, being extremely frustrated as to how my items were received, now I have to take time out of my busy schedule to take pictures, upload them and wait for a shipping label, find a box and take it to UPS to ship the items back... Honest Company is not accommodating when they screw up and as a first time buyer who was really excited to try out their products, will never purchase them again.

They have a hige line of amazing products. The prices are a little bit too much in my mind. But they all are organic and safer than most other products.

I did not receive my bundle after my address was printed incorrectly by their warehouse. This is the third automatic month so my address doesn't automatic change in the system, my apt number was probably cut out in the print out. The customer service insisted i had the wrong address and it was my fault. So this is after waiting 35 minutes to speak with a customer service than ended up hanguing in my face. Their email says they have 72 hour wait period and their online chat in unavailable. I sent email to explain the situation and trying to get a expedited shipping. Instead a receive an email saying that the customer service was right it was the wrong address. They never apologize for this inconvenience and they said I misunderstood what the customer service said. First of all don't defend each other without apologizing to the customer. You couldn't have said it was under investigation the issue as that's what UPS says intead of saying that the company is right and the customer is wrong even when I am on the automatic shipping for three months. It was very poorly handled and it did not even ask if I was satisfied with the email either. It just said have a great week instead of "if you have any other questions or concern please reply but nothing. Super cold and cruel and unprofessional. I am really disappointed at how they handled such a small issue. It could have gone in better directions if they just acted a little more humble.

SCAM ALERT! Wow what a horribly run company. My friend sent me a gift certificate for a month supply of diapers. This is what happened:
Day 1: Try to order the diapers online. There is no place to enter the coupon code.
Day 2: Call to place order. They tell me that I need to create an account to place my order.
Day 3: Log on to my account and do not see my order. Call the company. They tell me the order did not process because I need to pay tax on my order and they take my credit card info. Then she says since this is my 2nd phone call and 3rd attempt to place my order, they will waive the tax.
Day 8: No diapers. Log on to account, order hasn't shipped. While I am looking at my account, I see that I am signed up to receive another month's worth of diapers in a few weeks. I never signed up for this nor did I authorize them to use my credit card to send me another bundle of diapers. Call the company. Ask where my diapers are. They said the order got lost. They will send it tomorrow. I ask why I am signed up for another shipment of diapers and they tell me when I order a bundle I am automatically signed up for a monthly shipment. Tell them I only have gave them my credit card number to pay the tax. Please send me my diapers and delete my account. SCAM!

I did subscription for my baby's wipe and diaper.
First month They sent 2boxes why? ( they have to send 1box!) and 1month later sent another box.( I did 8weeks term)
I tried to cancel.
But, I couldn't.
I sent an email for cancel subscription but, they are naver responsed.
They are swindler!
I am going to report BBB

I started using the Honest company with my first daughter four years ago and loved the products (even though I had a number of issues with their billing and costumer service). Started using Honest diapers again with my second child about a year ago and have been steadily losing faith within the company over time. The diapers don't seem to hold up the way they did with my first child. My order just before the last did not include wipes (because they supposedly ran out. How does a diaper company run out of wipes?!), and the $15 credit that they gave us to compensate did not even cover the cost of us buying another four packs of wipes at the store (which was another huge hassle). They had also sent me size 4 diapers when my daughter was still in 3's (ended up keeping them because my daughter was close to being in 4's and I honestly did not want the hassle of sending them the diapers back and waiting another week for my new ones.
I just received my most recent order today which included wipes, but they were nothing like the quality of wipes they use to be. For one, its new packaging (which I absolutely hate because it is more difficult to get the wipes out of the packaging) and looks like its almost half the amount of wipes that use to be included into the bundles. The wipes were also extremely thin and overly wet (one reason why I liked the Honest wipes over all the other brands was because they did not leave so much extra residue behind on my baby's butt. That is no longer the case for they now leave just as much, if not more than the leading brands).
This is the last order I will ever make with the Honest company. I use to recommended them to everyone I know, now I will worn every person I know of what a cheap and untrustworthy company it has become. There are plenty of other natural diaper companies out there today who I'm sure would be happy to have my business.

On Dec 26 I placed my first order with this company for dish soap and dryer sheets. I was excited to find the company and the products. Two days later a got a notice they were delivered. We were home and have cameras on our porch. They were NOT delivered. I tried to find a number, which took considerable time - but finally did and called them. Their customer service person told me "FedEx often says they have delivered things when they haven't - so I should wait a couple days for FedEx to deliver it." The next day I filled out a Ticket with the company and received an auto reply. To make a dumb story short - - we traded numerous emails over several weeks, to no avail --- mostly I received emails in response saying "glad your issue has been resolved." We are now just a few days short of a month and I called Customer Service one more time. First they said they would have to reach FedEx and they would call me. I called back and offered to wait on hold until I got a response - they told me they were issuing a refund. No refund. Called back and they explained it was a credit, not a refund and it would be added when I got to the payment part of the cart and I cold reorder the items with the credit. I tried, but 1) the very same items were more expensive now than the credit would cover - and - 2) there was no credit on my account. Another disappointing communication with Customer Service - where I demanded that either they reship the items or they refund my credit card. The woman on the phone said she would research it and call me - I asked her to leave a message on my phone - which she assured me she would. She called - but did not leave a message. The only response I have received is a notice that my "subscription" would ship on the 23rd and I would be billed at that time." So - bottom line - i still have no product, no credit and no refund --- but I now seem to be signed up to be ripped off monthly. Now I have two issues to call about. Grrrrrr

Love the products! I started using the Honest company with my first daughter four years ago and loved the products.

I've been using Honest Diapers for the past 5 months and I love them. Now I'm going to try their cleaning products.

I placed an order for Hand Sanitizer spray 2 - 12 packs & 2 packs of 450 Alcohol Wipes with a grand total of the full order $151.36. The order was placed on August 13,2020. When I didn't;'t receive anything I went to my account to check on the order # & tracking # & it showed that FedEx delivered the order on August 21,2010@1:28PM. I was home all day & nothing was delivered so I went to my neighbors to make sure the delivery didn't go to the wrong house which was the case. I then sent an email to customer service. I got an email back telling me that they would "OPEN AN INVESTIGATION" with FedEx BUT they were not responsible for "PORCH PIRACY". Well of course FedEX said it was delivered (not surprising) so basically I am out my supplies I ordered & was told in 48 hours they would credit my card. So in other words, you don't get your order so I'd have to order them again even though they are supposedly going o credit my card. The customer service is really bad & so much for customer satisfaction. I WILL NEVER ORDER FROM THEM AGAIN & WILL TELL EVERYONE I KNOW NOT TO ORDER FROM THM BECAUSE THEIR CUSTOMER SERVICE IS LESS THAN FAVORABLE.

I love the diapers. I love the prints. I love the thickness of the wipes. I love what the company stands for & that their diapers(and products) are non toxic and plant-based. They have awesome household products & I love bundling. Having the bundle sent to me, instead of lugging my 3yr old & 6mo old to the store constantly is a great time saver.

The downfall: Customer Service Reps are completely rude. I have used their phone system & online chat system. When speaking to someone over the online chat, I was told I was wrong multiple times before them fixing the mistake made on my account. The representative didn't even say "hello" or "how can I help?". I was connected to someone, fought with, and had to be rude back before they decided to give me any help. I added training pants to my bundle before ordering to see what the total would be, decided it was too pricey, removed the training pants, and then ordered my bundle. I was somehow still charged for the training pants, which is what I was fighting about. She told me they were never removed at least 3 times, and eventually refunded me the training pants charge & let me keep them. So, the issue was resolved, but the attitude and aggravation along the way was so unnecessary. Also, when on the phone with a representative, I was pushed multiple times into sticking with the bundles. She tried wayyy too hard to get me to sign up & it was uncomfortable and rude. I did sign up, even though I find it a LITTLE pricey but do wish I wasn't pushed so hard. Now, every time I try to edit my essentials bundle it says there is an issue and to call customer service. Hopefully this time around, I will get someone polite!

Ofcourse if you want good and organic quality you have to pay more than the regular that you get from other company otherwise if its the same price majority of the people will rather buy the natural products than the ones with bunch of chemicals.We need to remember that when it comes to free trials, there is always a catch all the time anywhere.Its not a "free sample" that you can get it without looking back. Same thing with the "free gifts" you can only get one if you purchase something. C'mon its common sense!. But anyway, i grab the free trials but before i even get to the checkout moment ofcourse im not gonna let go without reading anything.its very clear and simple to understand the process of their business it actually explain, guide and shows every details of the purchase and membership.The moment i got the free trial i call them up and cancel the membership with no harm. I love their products specially the shower gel and shampoo in one. Makes my son's skin so soft and the smell is just right. Same with the healing balm OMG! It works like wonder. I actually use it to my lips during the winter and it works great although the smell is a bit waxy but who cares the diaper is also good. I purchase their training pants to zulily and im not so happy with it. They should have put opening option on the side because little ones can get accident poop and because there is no opening on both sides you have no option but break it and now theres no way you can securely discard the diaper without putting it to a plastic bag before throwing because its exposed.( not everybody have diaper trash can) and the sizing of training pants is smaller.its too tight on the sides and loose to the middle waist who does that? ( only them) the padding inside is not enough to absorb more pee. I try to use this at night thinking since its securely fits on the waist it might me better than the regular diaper. When i woke up to check on him, oh dear i thought he just jump in pool of pee.He is soaking wet till chest.im so angry end up changing his whole sheet set in the middle of the night.so never again with that training pants i dont care if its organic or its made by heaven. About the diaper bundle, if you will calculate and compare it to the other brands, its just few cents more difference. Besides, you can choose when do you want them to send you your next bundle just incase you still have more diaper left.$80 is just hard to accept. They should have a diaper only bundle with lesser price.the wipes is too expensive like gold. 72pcs for $5? Lord gracious! Whats in there egyptian cotton? I know its thick and it feels clean but gosh. Seriously pricey! The only way i can buy their diaper is when they have it on sale in Target because it saves you more but you can only get 1 print. Well, for me this company is not bad at all.

Honest products. Love healthy and natural products. Great for adults, babies and kids.