HorizonHobby

Parts and items usually on back order with not ETA, My last order, I was told it was shipped, there was no tracking number, after 2 weeks, the order never came, then they changed their story and opened an inquiry.

One of the worst companies and products i dealt with.

Terrible technicians and customer service.

Purchased a new umx turbo timber at Horizon Hobby Europe.

First flight it lost connection to the receiver and crashed. Thought it was a one time issue. Third flight it lost connection in 20 meter height and uncontrollable went nose down into the ground.

I have the same transmitter running on
10 planes. No issues.
Did researched that this plane has transmitter issues and sent it for 35 Euros self paid to Horizon.

They told me that the receiver cannot be tested because its too damaged.
And offered 50 percent off a new turbo timber. Meanwhile the price of that plane got 40 percent higher on their website.
Then they suddenly said the receiver is working?!? I bet they never tested it.

Its a joke, any reasonable company issues a full refund if they ship a damaged product.

I had a broken heli and airplane from Banggood and they issued a full refund and shipping for both.

Shame on Horizon. Never again

They are lazy and don't know that it's easy to to do a customs declaration and mail items to Canada. The cover their a*ses with much toilet paper/

So I ordered it EDF jet from these people last night at about 11:00 p.m. I found out very quickly that I wanted to order a different one so I was going to cancel it and get store credit. I called 9:00 a.m. the next morning so 10 hours and 10 hours were all overnight between Sunday and Monday. So I'm sure there was nobody working or anything, and they could not cancel my order they claimed. Somehow it'd been in this system that they can't control and despite them still having the product at their warehouse, the person told me that they have to still ship it to me which I had to pay for, then I'm going to have to pay to ship it back to them in order to return it. The absurdity of the situation is incomprehensible, why are companies run by these systems that they can't control I mean who's in charge of human or the system? Anyway, the customer service person I talked with was less than helpful and they could do nothing except send me instructions on how to return it which I can read on their website anyway so that's kind of a pointless email. I'm not sure why they would do this other than they are hoping that once I get it I'll just decide not to return it cuz I don't want to pay the return shipping. Cuz it's going to be expensive to ship back to them, I know that because I'm paying for it to them for them to ship it to me. Even though they still have it in their possession right now they're still going to ship it to me just so I can ship it back to them. So instead of getting store credit I'm going to get a refund and I would not recommend this website to anyone. If they're not competent enough to cancel an order 9 hours after it was made on the weekend then it's impossible to cancel an order and they're just going to force you to pay shipping twice and help you keep it instead of returning it.

I had a awful experience with HORIZON HOBBY. I bought a blade 350qx3 ap combo. Had lots of flights, took thousands of pictures. About 3 months of having it, the blade 350qx3 ap combo just felt into the ground. Broke a arm, esc and the camera. Called costumer service and told what happened, i was instructed by the costumer service representative to plug it in into the computer to see what happened. I told the representative that i would buy the new body and the esc, but the camera is very expensive since it was a malfunction of the quad. Explain that i would change the body and the esc. 2 days after called again, spoke with a different representative, he instructed me to send it in, so i did. 2 1/2weeks later i got a call from HORIZON HOBBY saying that would be more expensive to repair than buy a new one! They offered me 30% off the price to buy a new one. It should be covered by warranty. About a month with my quad there, i asked to send back the broken one after many emails and complaints. I complained on BBB, got same response that i had on emails and calls. Funny thing is, i did not close the complaint, requested the record phone calls that i have made to Horizon Hobby, the complaint got closed. This is very frustrating and inconvenient for me after spent almost $800,00 on a company that doesnt stand behind the warranty. Manipulates for they own benefit.
My name is Rogerio M. And my email i: *******@hotmail.com