HostGator

Previous administrator was already with HG. I decided to take over the hosting myself under my own account. It was all downhill from there. Nobody speaks understandable English, representatives will outright lie to you (I was told multiple times I was holding for a supervisor. 1 rep finally admitted there was no supervisor). Migration team doesn't accept phone calls. Everything is translated through the customer service team, which can't help at all. I will never, ever use this company

HostGator seemed like a good fit for me when I chose it. Now, however, whenever I open HostGator it's clear that your greatest interest is selling additional features rather than letting me get to what I want to do directly. That is always a bad sign, in my opinion and greatly reduces my confidence in management.

Was okay in that I have a working and attractive website. Less than satisfied with lack of clarity for a layman trying to set it up. Still lack some features like communication links and blogs separate from normal web content.

When I originally paid for the server, it was only about $2 for the baby account with virtually unlimited space and bandwidth and unlimited websites. I had a horrible time with customer service multiple times. It took over 2 months to "figure out an issue" for a domain that was giving problems. Now, I'm limited to the amount of websites I can have, limited on storage. I just don't want to deal with that kind of service again, especially after being limited when I was never limited before.

Seems to have pretty good up time. Couldn't get a domain name change done either on line or with tech support./

Couldn't get a domain name transferred.

I've been with Hostgator for many years. Things used to be easy. Now everything is super-convoluted and hugely frustrating. Please stop changing everything just for the sake of it. All I wanted to do today was change my credit card because I no longer use the one I had on file. So far, I haven't come close to figuring out where and how! (And this is not the first time I've given up in frustration with Hostgator admin systems)

Trying for days to get auth codes for my domains with HostGator. After a lengthy chat, the representative writes, that he has sent an email with the codes and I should receive them shortly. One day later: still no codes 😡. Very frustrating experience.

Been good for several years. Have had no issues with their service

Took a long time for forwarding. Could improve on timing. Thanks

Completely amazed with the lack of professionalism and completely annoyed after almost 14 years and problem after problem with migration Hostgator has let me down once again and my sites have been offline for more then 3 days with no way to get access and am at risk of loosing major clients

Hostgator had been great for years. All of a sudden the service is awful, problems not address and no concern to resolve. When you can't access two domains for months and the resolution offered is an extension of a month of hosting?! What? Why would I want an extra month of NOTHING!? Looking to move to another hosting at this point. Very sad to watch another company drop the ball.

An issue on my account regarding two subscriptions is still appearing even though it's been addressed several times with my card being mistakenly charged and now i can't remove it. This is truly becoming a big problem for me.

I would like to know more about how I can get move visitors to my site without spending a lot of $.

Excellent Service and Reliability for Over 14 Years

I've been using HostGator for over 14 years, and I can confidently say that their service is excellent. Everything has been well with my experience from the beginning.

Had a real hard time and wasted a lot of time.doing things I assumed the migration I paid for would do.
Even though it is up and running there is things I just don't feel and working the way it used to.

complicated and very slow at times

My website has functioned flawlessly since I chose Hostgator to host my site. Thanks

Good Experience with them! Once contact with support team and they resolved the issue.

Chosen by an employee years ago. My firm has down-sized and now it is just me. So I just continue with HostGator. But I don't know what the different services my firm is in are for & what they cost. I now have minimal income & will like to just do what I have to while having hosting & e-mail.
I could not find that information. Can you help me?

My website was pointed elsewhere and put up for auction. Neither wordpress, hostgator or the criminals from godaddy were of any help. I have cancelled my Hostgator account as it is of absolutely no use to me and I have been paying them for nothing for six months now.

Useless

I am coding my site. The login to the file manager is a pain where it is located, the editing feature is easy to use.

Customer service is the best, no angry agents just people on the other end, no judgements. Some sites the people are very snarky.

After so many issues with email, glitches and layout issues in control panel, I've now had payments taken from my card for services I never selected. This is probably the 5th hosting provider I've used, but easily the worst

I have just renewed my 3 year contract with HostGator as I have found them a brilliant hosting company with excellent customer service every time I have contacted them. Their support team have always been able to resolve any problems at the first contact I made with the team. Their C-panel is also very good and easy to use. Over the first three years I have never experienced any down time of my website apart from any maintenance procedures they inform me about and that is always done in a quick time. I have used several other hosting sites but HostGator is still the best and I will be renewing my 3 year contract again when it becomes due.

Your system sucks for the last few months. You've changed my plan, limited what I can do, and now I can't even find billing on your crap system. I'm about ready to take all my business somewhere else.